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At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (83.8% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
15 $
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in its Ease of Use with a score of 9.4, making it intuitive for small businesses to navigate, while HelpCrunch closely follows with a score of 9.3, indicating a slightly less user-friendly experience.
- Reviewers mention that HelpCrunch offers superior Quality of Support with a score of 9.6 compared to GrooveHQ's 9.3, highlighting that users appreciate the responsiveness and helpfulness of HelpCrunch's support team.
- G2 users note that GrooveHQ shines in Template Creation with a score of 9.4, allowing for easy customization of email templates, whereas HelpCrunch's template features are less emphasized in user reviews.
- Users on G2 report that HelpCrunch's Integrations score of 9.7 significantly outperforms GrooveHQ's 8.7, indicating that HelpCrunch provides a broader range of integrations with other tools, which is crucial for businesses looking to streamline their operations.
- Reviewers say that GrooveHQ's Automated Email Responses feature, scoring 9.4, is highly effective for managing customer interactions, while HelpCrunch's similar feature, although rated at 9.0, does not receive the same level of praise.
- Users report that HelpCrunch's Mobile Optimization is rated at 8.6, which is significantly better than GrooveHQ's 7.2, suggesting that HelpCrunch provides a more seamless experience for users accessing the platform via mobile devices.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
GrooveHQ
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.9
161
9.3
187
Ease of Use
9.4
161
9.4
193
Ease of Setup
9.4
83
9.5
136
Ease of Admin
9.3
78
9.4
122
Quality of Support
9.2
149
9.6
185
Has the product been a good partner in doing business?
9.1
75
9.6
119
Product Direction (% positive)
8.7
150
9.7
179
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.1
63
|
Verified
9.3
78
|
Verified
9.1
64
|
Verified
8.9
78
|
Verified
9.0
66
|
Verified
9.0
69
|
Verified
9.4
36
8.7
44
|
Verified
Feature Not Available
8.8
79
|
Verified
9.1
61
|
Verified
9.2
75
|
Verified
9.2
58
|
Verified
8.5
55
9.3
43
|
Verified
Generative AI
8.5
13
9.7
5
8.6
12
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.7
33
9.3
73
|
Verified
9.3
63
|
Verified
8.4
40
9.5
76
|
Verified
8.2
39
|
Verified
9.0
49
|
Verified
7.8
26
|
Verified
Feature Not Available
Platform
7.2
47
|
Verified
8.7
45
|
Verified
8.1
66
|
Verified
9.2
107
|
Verified
8.8
67
|
Verified
9.1
51
|
Verified
8.9
51
|
Verified
9.0
41
|
Verified
7.8
67
|
Verified
9.0
59
|
Verified
8.2
70
|
Verified
9.1
59
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Design
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
Not enough data
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Support Automation
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2
13
Not enough data
9.1
15
Not enough data
8.3
13
Communication
Not enough data
9.6
103
|
Verified
Not enough data
9.4
106
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
9.5
89
|
Verified
Not enough data
8.0
22
Internal Use
8.1
66
|
Verified
9.2
107
|
Verified
Not enough data
9.3
92
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
82
|
Verified
Not enough data
9.2
80
|
Verified
Not enough data
9.1
86
|
Verified
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
7.8
30
Not enough data
8.9
38
Not enough data
Self-Service Platform
8.5
40
Not enough data
8.4
38
Not enough data
8.4
21
8.3
5
8.7
38
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and HelpCrunch are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
HelpCrunch is categorized as Conversational Support, Customer Communications Management, Chatbots, Transactional Email, Live Chat, AI Chatbots, and AI Customer Support Agents
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Computer Software
20.1%
Information Technology and Services
12.2%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.3%
Alternatives
Discussions
GrooveHQ has no discussions with answers
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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