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Compare Gorgias and WRITER 
Featured Products
At a Glance
Market Segments
Small-Business (81.1% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
$10.00
Contact Us Per Year
Gorgias
Star Rating
(545)4.6 out of 5
Market Segments
Small-Business (81.1% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansWRITER
Star Rating
(105)4.3 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansGorgias vs WRITER
When assessing the two solutions, reviewers found Gorgias easier to use and administer. Reviewers also felt that Gorgias was easier to do business with overall. However, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Gorgias meets the needs of their business better than WRITER.
- When comparing quality of ongoing product support, reviewers felt that Gorgias is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gorgias over WRITER.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
WRITER
Enterprise
Contact Us
Per Year
Robust plan for companies looking to embed agentic AI into any business process. Includes everything in Starter, plus:
- Support for teams across the whole organization
- Custom agents at scale and higher API limits
- Full Knowledge Graph with all data connectors
Free Trial
Gorgias
Free Trial is available
WRITER
Free Trial is available
Ratings
Meets Requirements
8.9
407
8.4
86
Ease of Use
9.2
412
8.8
89
Ease of Setup
8.8
222
8.8
56
Ease of Admin
9.2
207
8.8
27
Quality of Support
9.2
392
8.5
61
Has the product been a good partner in doing business?
9.3
202
8.7
24
Product Direction (% positive)
8.9
366
8.7
88
Features by Category
Ticket and Case Management
9.0
181
Not enough data
9.1
183
Not enough data
8.9
181
Not enough data
8.5
170
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
171
Not enough data
8.8
168
Not enough data
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Not enough data
Platform
7.3
100
Not enough data
8.5
130
Not enough data
8.9
141
Not enough data
8.7
140
Not enough data
8.2
133
Not enough data
8.3
137
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
9.0
47
Not enough data
8.9
45
Not enough data
8.8
46
Formatting
Not enough data
7.4
45
Not enough data
8.6
46
Not enough data
Feature Not Available
Content
Not enough data
7.9
39
Not enough data
7.7
40
Not enough data
Feature Not Available
Product Type
Not enough data
8.0
44
Not enough data
7.4
41
Generative AI
Not enough data
7.9
40
Not enough data
8.0
40
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
Not enough data
8.6
182
Not enough data
8.5
124
Not enough data
8.6
122
Not enough data
8.6
96
Not enough data
Internal Use
8.5
130
Not enough data
8.9
152
Not enough data
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
Not enough data
8.7
165
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Content Generation - AI Content Creation Platforms
Not enough data
8.3
11
Not enough data
7.7
11
Not enough data
8.6
11
Management - AI Content Creation Platforms
Not enough data
7.5
10
Not enough data
8.2
10
Not enough data
7.8
10
Customization - AI Agent Builders
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Functionality - AI Agent Builders
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.3
6
Data and Analytics - AI Agent Builders
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Integration - AI Agent Builders
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Conversational AI - Conversational Commerce Platforms
6.4
7
Not enough data
8.0
5
Not enough data
5.8
6
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.4
6
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.4
9
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
7
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and WRITER share no categories
Unique Categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WRITER
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.1%
Consumer Goods
11.7%
Food & Beverages
10.2%
Consumer Services
7.0%
Other
34.7%
Computer Software
19.6%
Marketing and Advertising
12.0%
Information Technology and Services
9.8%
Consulting
5.4%
Writing and Editing
4.3%
Other
48.9%
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
WRITER has no discussions with answers
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