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Compare Google Cloud Dialogflow and IBM Watson Discovery 
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At a Glance
Market Segments
Small-Business (43.9% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Free
Google Cloud Dialogflow
Star Rating
(137)4.4 out of 5
Market Segments
Small-Business (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansIBM Watson Discovery
Star Rating
(97)4.5 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Watson Discovery excels in search analytics with a score of 9.1, allowing businesses to gain deeper insights into user queries, while Google Cloud Dialogflow, with a score of 8.8, offers solid analytics but lacks some of the advanced features found in Watson.
- Reviewers mention that IBM Watson Discovery's natural language processing capabilities are impressive, scoring 8.9, which helps in understanding complex queries effectively. In contrast, Google Cloud Dialogflow shines with a higher score of 9.2 in natural conversation understanding, making it more suitable for conversational AI applications.
- G2 users highlight that IBM Watson Discovery's customizability is a strong point, with a score of 8.7, allowing for tailored solutions. However, Google Cloud Dialogflow outperforms in integrations with a score of 9.2, making it easier to connect with various third-party applications.
- Users on G2 report that IBM Watson Discovery has a robust AI text generation feature, scoring 8.5, which is beneficial for content creation. Google Cloud Dialogflow, while not specifically rated for this feature, is noted for its error learning capabilities, scoring an impressive 9.7, which enhances its conversational accuracy over time.
- Reviewers mention that IBM Watson Discovery's faceted search functionality, scoring 7.9, is less intuitive compared to Google Cloud Dialogflow's score of 9.0, which provides a more user-friendly experience for filtering search results.
- Users say that IBM Watson Discovery's data security measures are robust, ensuring enterprise-level protection, while Google Cloud Dialogflow is praised for its global language support, scoring 8.5, making it a better choice for businesses operating in multiple languages.
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
IBM Watson Discovery
1. LITE
Free
Assumes average document size. Storage limits may also apply. When you upgrade to a paid plan, you'll keep any content you have ingested.
- 0-1,000 documents
- 200 news queries
- 1 custom model
Free Trial
Google Cloud Dialogflow
Free Trial is available
IBM Watson Discovery
Free Trial is available
Ratings
Meets Requirements
8.6
106
8.7
56
Ease of Use
8.7
109
9.0
56
Ease of Setup
8.7
62
8.4
23
Ease of Admin
8.6
53
8.2
22
Quality of Support
8.5
94
8.5
52
Has the product been a good partner in doing business?
8.7
47
7.9
23
Product Direction (% positive)
8.8
105
8.5
53
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.0
19
Not enough data
9.4
18
Not enough data
Interaction
8.6
18
Not enough data
9.1
19
Not enough data
8.9
17
Not enough data
9.0
19
Not enough data
8.4
18
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
17
Not enough data
8.9
20
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.0
18
Not enough data
9.0
20
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
17
Not enough data
9.0
17
Not enough data
9.0
19
Not enough data
9.1
21
Not enough data
Agentic AI - AI Chatbots
9.0
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compatibility
8.9
22
8.4
25
8.9
22
8.3
27
8.7
23
8.3
24
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.9
22
7.6
26
9.2
22
7.9
25
8.7
22
8.6
28
9.1
20
8.6
28
9.3
23
8.9
29
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
23
8.7
26
9.0
21
9.1
26
9.1
21
8.7
28
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
31
Not enough data
8.7
33
Not enough data
Agentic AI - Bot Platforms
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and IBM Watson Discovery are categorized as Enterprise Search Software
Unique Categories
Google Cloud Dialogflow is categorized as AI Chatbots and Bot Platforms
IBM Watson Discovery has no unique categories
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Watson Discovery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.5%
Computer Software
18.2%
Consulting
4.5%
Telecommunications
4.5%
Hospital & Health Care
3.8%
Other
42.4%
Computer Software
13.3%
Information Technology and Services
12.0%
Accounting
8.0%
Higher Education
6.7%
Banking
6.7%
Other
53.3%
Discussions
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
IBM Watson Discovery has no discussions with answers
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