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Compare Glassix and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
$19.00 1 user per month billed annually
Glassix
Star Rating
(202)4.8 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a reliable choice for managing customer inquiries efficiently. In contrast, Glassix shines in its ticket response user experience, scoring 9.5, which reviewers mention enhances the speed and quality of customer interactions.
- Reviewers mention that Glassix offers superior automation features, particularly in response automation and SLA management, both scoring 9.3 and 9.6 respectively. Users on G2 appreciate how these features streamline workflows, whereas Zendesk's scores of 8.4 and 8.1 indicate room for improvement in these areas.
- G2 users highlight the ease of setup and administration in Glassix, with scores of 9.7, which reviewers say significantly reduces the time needed to get started. In comparison, Zendesk's ease of setup score of 7.9 suggests that users may face more challenges during initial implementation.
- Users say that Glassix's multi-channel coverage is impressive, scoring 9.3, which allows businesses to engage customers across various platforms seamlessly. Conversely, Zendesk's multi-channel coverage score of 9.0, while still strong, indicates that it may not be as comprehensive in this aspect.
- Reviewers mention that Glassix's generative AI capabilities, particularly in AI text generation and summarization, score 9.6 and 9.5, respectively, providing advanced support for customer interactions. In contrast, Zendesk's lower scores of 7.2 and 7.7 suggest that its AI features may not be as robust or effective.
- Users on G2 report that Glassix's quality of support is exceptional, with a score of 9.5, which reviewers say contributes to a positive user experience. Zendesk's score of 8.4, while still good, indicates that there may be inconsistencies in support quality that could affect user satisfaction.
Pricing
Entry-Level Pricing
Glassix
Starter
Starting at $49.00
1 Users Per Month
Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean eCommerce empire, Glassix has a business messaging plan just for you.
- AI-powered inbox
- Customer communication platform
- Email, chat, social messaging, and more
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Glassix
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.6
65
8.6
5,118
Ease of Use
9.6
128
8.6
5,162
Ease of Setup
9.7
75
8.0
3,186
Ease of Admin
9.7
13
8.2
3,073
Quality of Support
9.5
65
8.4
4,796
Has the product been a good partner in doing business?
9.8
11
8.4
2,999
Product Direction (% positive)
9.3
66
8.0
4,771
Features by Category
Ticket and Case Management
9.1
13
8.8
2552
|
Verified
9.5
13
8.7
2567
|
Verified
9.3
16
8.5
2492
|
Verified
9.3
17
8.4
2337
|
Verified
9.6
16
8.2
1921
|
Verified
9.4
14
8.4
2398
|
Verified
9.6
13
8.6
2386
|
Verified
9.3
12
8.3
1853
|
Verified
Generative AI
9.5
11
7.6
384
9.2
10
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
9.4
13
8.5
2060
|
Verified
9.6
13
8.8
2310
|
Verified
9.4
15
8.4
1724
|
Verified
9.3
14
8.0
1428
|
Verified
9.3
12
8.0
1313
|
Verified
Platform
9.3
15
7.8
1387
|
Verified
9.0
28
8.0
1777
|
Verified
9.3
16
8.3
1947
|
Verified
9.4
16
8.2
1739
|
Verified
9.4
12
7.9
2339
|
Verified
9.4
13
8.0
2407
|
Verified
Channels
9.3
40
Not enough data
9.1
39
Not enough data
9.2
37
Not enough data
Design
9.3
38
Not enough data
9.1
38
Not enough data
9.0
40
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
Generative AI
9.3
35
Not enough data
9.2
35
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
9.6
17
8.1
468
9.6
18
8.1
465
9.7
16
8.3
449
9.8
16
8.1
448
9.9
16
8.2
356
Platform
9.8
18
8.6
471
9.6
17
8.3
468
9.4
18
8.3
463
9.5
17
8.2
464
9.5
16
Feature Not Available
9.6
16
Feature Not Available
10.0
15
8.4
454
Generative AI
9.7
18
8.2
113
9.9
16
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
9.5
14
Feature Not Available
9.4
14
7.9
207
9.1
15
Feature Not Available
Communication
9.6
17
8.6
950
|
Verified
9.8
18
8.5
964
|
Verified
9.2
16
8.1
720
9.5
17
8.5
737
|
Verified
9.3
15
8.0
520
Internal Use
9.0
28
8.0
1777
|
Verified
9.5
17
8.5
849
|
Verified
9.6
16
8.1
650
9.6
17
8.5
898
9.4
18
8.6
824
|
Verified
9.3
17
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glassix and Zendesk for Customer Service are categorized as Live Chat, Shared Inbox, Help Desk, and Chatbots
Unique Categories
Glassix is categorized as Customer Communications Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Glassix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Real Estate
9.5%
Internet
8.0%
Education Management
7.5%
Computer Software
6.5%
Other
56.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Glassix has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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