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Compare Gladly and Siena AI 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySiena AI
Star Rating
(28)4.8 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Siena AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions in one place. This feature is particularly appreciated for its ability to save time and reduce the need for additional staffing, as highlighted by users who love the Sidekick and Answers features.
- Users say that Siena AI demonstrates a strong capability in handling a high volume of tickets with a human-like touch. Reviewers commend Siena for its empathetic responses and effective communication, which helps ensure customers receive the support they need, making it a valuable asset for businesses looking to enhance customer interactions.
- According to verified reviews, Gladly stands out for its ease of use and setup, with users noting that the intuitive onboarding process significantly reduces the time required to get started. This is a crucial advantage for teams looking to implement a new system quickly and efficiently.
- Reviewers mention that while Siena AI has a strong focus on continuous improvement and feature upgrades, some users feel that it may not be as user-friendly as Gladly. This difference in usability can impact the overall experience, especially for teams that prioritize a seamless interface.
- G2 reviewers highlight that Gladly's quality of support is highly rated, with users appreciating the responsive assistance they receive. This level of support is essential for businesses that rely on timely help to resolve issues and maintain customer satisfaction.
- Users report that Siena AI's commitment to automation and efficiency has allowed businesses to reduce operational costs while improving customer interactions. However, some users have noted that the platform's customization options may not be as robust as those offered by Gladly, which could limit flexibility for certain workflows.
Pricing
Entry-Level Pricing
Gladly
No pricing availableSiena AI
No pricing availableFree Trial
Gladly
No trial information availableSiena AI
No trial information availableRatings
Meets Requirements
9.3
781
9.3
20
Ease of Use
9.5
787
8.8
22
Ease of Setup
9.3
297
8.4
15
Ease of Admin
9.2
176
9.3
10
Quality of Support
9.4
745
9.5
20
Has the product been a good partner in doing business?
9.6
176
9.8
10
Product Direction (% positive)
9.4
750
9.4
21
Features by Category
Ticket and Case Management
9.2
195
|
Verified
Not enough data
9.2
193
|
Verified
Not enough data
9.3
206
|
Verified
Not enough data
9.2
202
|
Verified
Not enough data
9.1
173
|
Verified
Not enough data
9.2
196
|
Verified
Not enough data
9.2
193
|
Verified
Not enough data
9.3
202
|
Verified
Not enough data
Generative AI
8.3
62
Not enough data
8.5
64
Not enough data
Agentic AI - Help Desk
8.3
26
Not enough data
8.2
26
Not enough data
8.4
26
Not enough data
Communication Channels
9.4
208
|
Verified
Not enough data
9.5
213
|
Verified
Not enough data
9.5
203
|
Verified
Not enough data
8.9
172
|
Verified
Not enough data
9.1
198
|
Verified
Not enough data
Platform
8.2
140
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
9.1
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
9.3
153
|
Verified
Not enough data
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Not enough data
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Not enough data
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.8
55
9.2
19
8.3
51
8.8
16
8.8
53
9.3
18
Automation
8.6
51
8.1
18
8.8
54
9.1
17
8.7
53
8.6
18
Artificial Intelligence
8.5
54
9.3
18
Feature Not Available
9.3
16
8.5
56
8.9
17
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
Not enough data
9.2
352
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Not enough data
Internal Use
8.6
252
|
Verified
Not enough data
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Not enough data
Generative AI
8.9
80
Not enough data
Self-Service Experience
9.4
239
Not enough data
9.2
224
Not enough data
8.8
189
Not enough data
8.9
195
Not enough data
9.0
216
Not enough data
Self-Service Platform
9.3
209
Not enough data
9.2
221
Not enough data
8.9
211
Not enough data
9.2
207
Not enough data
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Not enough data
Channels
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Not enough data
Insight
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Not enough data
Generative AI
8.3
43
Not enough data
8.5
44
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Siena AI are categorized as Customer Service Automation
Unique Categories
Gladly is categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Contact Center, Customer Self-Service, and AI Customer Support Agents
Siena AI is categorized as Multilingual Customer Support
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Siena AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Consumer Goods
35.7%
Retail
21.4%
Health, Wellness and Fitness
14.3%
Food & Beverages
10.7%
Cosmetics
7.1%
Other
10.7%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Siena AI has no discussions with answers
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