Compare Gainsight Customer Communities and Ning 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
$25 per month (billed annually)
Gainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesNing
Star Rating
(16)3.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25 per month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in user satisfaction, boasting a significantly higher overall score compared to Ning. Users appreciate the platform's ability to facilitate meaningful customer interactions, with one reviewer noting it provides "more than just customer interactions insights of the engagement with customers and active advocations."
- Users say that Gainsight's implementation process is smooth and intuitive, which is a crucial factor for teams looking to get started quickly. Recent feedback highlights the ease of connecting with customers and gathering their opinions, making it a valuable tool for customer success managers.
- Reviewers mention that while Ning offers strong branding capabilities, such as the ability to white label and create a connected interface for various teams, it falls short in overall user satisfaction. The lower G2 score reflects a less favorable experience compared to Gainsight, which is particularly noted for its community engagement features.
- According to verified reviews, Gainsight Customer Communities provides a robust support system, with users rating the quality of support highly. This is contrasted with Ning, where users have expressed mixed feelings about support, indicating that Gainsight may be a better partner for businesses seeking reliable assistance.
- Users highlight that Gainsight's community features foster active engagement, which is essential for building customer relationships. One user mentioned using the community resources to resolve doubts about features, showcasing how the platform supports ongoing learning and collaboration.
- Reviewers note that while Ning has made improvements and offers features for building self-sustaining social networks, it still lags behind Gainsight in terms of overall effectiveness and user satisfaction. The feedback suggests that users may find more value in Gainsight's comprehensive approach to community management.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableNing
BASIC
$25
per month (billed annually)
- Members 1,000
- Administrators 2
- Email Support
Free Trial
Gainsight Customer Communities
Free Trial is available
Ning
Free Trial is available
Ratings
Meets Requirements
8.3
200
7.2
12
Ease of Use
8.7
203
8.5
12
Ease of Setup
8.2
157
Not enough data
Ease of Admin
8.6
143
Not enough data
Quality of Support
8.8
187
8.1
9
Has the product been a good partner in doing business?
8.9
143
Not enough data
Product Direction (% positive)
8.6
190
3.2
12
Features by Category
Agentic AI - Social Networks
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
7.0
78
8.0
5
7.6
49
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
7.9
49
Not enough data
6.8
44
Not enough data
Not enough data
Not enough data
Customer Analytics
7.6
84
8.3
6
8.0
103
8.1
6
7.3
102
7.8
6
7.2
80
Not enough data
Community Management
8.1
90
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Ning are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Ning is categorized as Social Networks
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Marketing and Advertising
13.3%
Education Management
13.3%
Arts and Crafts
13.3%
Accounting
13.3%
Non-Profit Organization Management
6.7%
Other
40.0%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Ning has no discussions with answers
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