# Gainsight Customer Communities, Ning vs Bettermode Comparison | | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Star Rating** | 4.4 out of 5 | 3.1 out of 5 | 4.6 out of 5 | | **Total Reviews** | 257 | 16 | 118 | | **Largest Market Segment** | Mid-Market (59.5% of reviews) | Small-Business (50.0% of reviews) | Small-Business (64.0% of reviews) | | **Entry Level Price** | No pricing available | $25 per month (billed annually) | Starting at $399.00 Per Month | --- ## Top Pros & Cons ### Gainsight Customer Communities Pros: - Ease of Use (9 reviews) - User Interaction (8 reviews) Cons: - Limited Customization (4 reviews) - Poor Interface Design (3 reviews) ### Ning Pros: - Content Diversity (1 reviews) - Design Quality (1 reviews) Cons: - Expensive (1 reviews) ### Bettermode Pros: - Ease of Use (13 reviews) - Customization Options (11 reviews) Cons: - Missing Features (7 reviews) - Limited Functionality (4 reviews) --- ## Ratings Comparison | Rating | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Meets Requirements** | 8.3 (200 reviews) | 7.2 (12 reviews) | 8.9 (72 reviews) | | **Ease of Use** | 8.7 (206 reviews) | 8.5 (12 reviews) | 9.2 (73 reviews) | | **Ease of Setup** | 8.2 (157 reviews) | Not enough data | 9.2 (68 reviews) | | **Ease of Admin** | 8.6 (143 reviews) | Not enough data | 9.4 (70 reviews) | | **Quality of Support** | 8.8 (190 reviews) | 8.1 (9 reviews) | 9.3 (68 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (143 reviews) | Not enough data | 9.5 (67 reviews) | | **Product Direction (% positive)** | 8.6 (190 reviews) | 3.2 (12 reviews) | 10.0 (65 reviews) | --- ## Pricing ### Gainsight Customer Communities #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Ning #### Entry-Level Pricing Plan: BASIC Price: $25 per month (billed annually) Key Features: - Members 1,000 - Administrators 2 - Email Support [Browse all 3 editions](https://www.g2.com/products/ning/pricing) #### Free Trial Yes ### Bettermode #### Entry-Level Pricing Plan: Starter Price: Starting at $399.00 Per Month Description: Designed for creators and startups scaling their digital products with their own pace. Key Features: - Up to 10,000 members - Custom Domain - Up to 5 collaborators [Browse all 3 editions](https://www.g2.com/products/bettermode/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Q&A Platforms | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Communities** | N/A | N/A | | **Ning** | N/A | N/A | | **Bettermode** | 8.6/10 | 20 | #### Account Options | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Single Sign-On (SSO)** | Not enough data | Not enough data | 8.8 (12 reviews) | | **Social Login** | Not enough data | Not enough data | 8.8 (16 reviews) | | **Reputation System** | Not enough data | Not enough data | 8.5 (12 reviews) | | **Topic Subscription** | Not enough data | Not enough data | 9.2 (14 reviews) | | **Bookmarking** | Not enough data | Not enough data | 8.9 (11 reviews) | | **History** | Not enough data | Not enough data | 9.0 (14 reviews) | #### Q&A Tools | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Tags** | Not enough data | Not enough data | 8.8 (17 reviews) | | **Commenting System** | Not enough data | Not enough data | 9.1 (18 reviews) | | **Notifications** | Not enough data | Not enough data | 8.8 (18 reviews) | | **Voting** | Not enough data | Not enough data | 8.1 (15 reviews) | | **Integrations** | Not enough data | Not enough data | 8.3 (15 reviews) | | **Knowledge Integrations** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Embedding** | Not enough data | Not enough data | 8.8 (7 reviews) | | **Formatting** | Not enough data | Not enough data | 8.1 (8 reviews) | | **Analytics** | Not enough data | Not enough data | 7.5 (8 reviews) | ### Drag and Drop App Builder | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Communities** | N/A | N/A | | **Ning** | N/A | N/A | | **Bettermode** | N/A | N/A | #### Functionality | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **App complexity** | Not enough data | Not enough data | Not enough data | | **App Variety** | Not enough data | Not enough data | Not enough data | | **Customized Branding** | Not enough data | Not enough data | Not enough data | | **Application Templates** | Not enough data | Not enough data | Not enough data | #### Data Control | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Data Migration** | Not enough data | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Drag and Drop App Builder | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Social Networks | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Communities** | N/A | N/A | | **Ning** | N/A | N/A | | **Bettermode** | N/A | N/A | #### Agentic AI - Social Networks | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### No-Code Development Platforms | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Communities** | N/A | N/A | | **Ning** | N/A | N/A | | **Bettermode** | 8.6/10 | 5 | #### User Interface Design | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **WYSIWYG Editor** | Not enough data | Not enough data | Not enough data | | **Customized Branding** | Not enough data | Not enough data | Not enough data | | **App Templates** | Not enough data | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | Not enough data | #### Data Control | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Data Migration** | Not enough data | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | 9.0 (5 reviews) | #### Publishing | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Application Deployment** | Not enough data | Not enough data | 8.7 (5 reviews) | | **Platform Compatibility** | Not enough data | Not enough data | 8.0 (5 reviews) | | **Lifecycle Management** | Not enough data | Not enough data | Not enough data | #### Agentic AI - No-Code Development Platforms | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Online Community Management | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Communities** | 7.5/10 | 143 | | **Ning** | 8.1/10 | 10 | | **Bettermode** | 6.8/10 | 58 | #### Community Building | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Member Profiles** | 7.0 (78 reviews) | 8.0 (5 reviews) | 8.0 (34 reviews) | | **Email & Notifications** | 7.6 (49 reviews) | Not enough data | 7.0 (20 reviews) | | **Member Discovery** | Not enough data | Not enough data | Not enough data | | **Member Referrals** | Not enough data | Not enough data | Not enough data | | **Community Spaces** | Not enough data | Not enough data | Not enough data | | **Paid Memberships** | Not enough data | Not enough data | Not enough data | | **Multimedia Sharing** | Not enough data | Not enough data | Not enough data | | **Courses** | Not enough data | Not enough data | Not enough data | #### Community Improvement | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Gamification** | 7.9 (49 reviews) | Not enough data | 7.1 (20 reviews) | | **Polls & Questions** | 6.8 (44 reviews) | Not enough data | 6.8 (19 reviews) | | **Automation Rules** | Not enough data | Not enough data | Not enough data | #### Customer Analytics | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Community Insights** | 7.6 (84 reviews) | 8.3 (6 reviews) | 7.7 (35 reviews) | | **Community Engagement Analytics** | 8.0 (103 reviews) | 8.1 (6 reviews) | 8.8 (46 reviews) | | **Downloadable Reports** | 7.3 (102 reviews) | 7.8 (6 reviews) | 7.6 (40 reviews) | | **ROI Tracking** | 7.2 (80 reviews) | Not enough data | 7.5 (32 reviews) | #### Community Management | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Community Feeds & Discussions** | 8.1 (91 reviews) | 8.3 (6 reviews) | 8.6 (43 reviews) | | **Live Streaming** | Not enough data | Not enough data | Not enough data | | **Chat & Messaging** | Not enough data | Not enough data | Not enough data | | **Events Management** | Not enough data | Not enough data | Not enough data | | **Admin Roles & Permissions** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Online Community Management | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 5.0 (5 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | 5.3 (5 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 5.3 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 5.3 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 5.0 (5 reviews) | | **Decision Making** | Not enough data | Not enough data | 7.0 (5 reviews) | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Communities** | N/A | N/A | | **Ning** | N/A | N/A | | **Bettermode** | N/A | N/A | #### Knowledge Base | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Q & A** | Not enough data | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | Not enough data | #### Security | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Verification** | Not enough data | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | Not enough data | #### Content | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | Not enough data | #### Communication | Feature | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Social Features** | Not enough data | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Unique to Ning (1):** [Social Network Platforms](https://www.g2.com/categories/social-networks) **Unique to Bettermode (3):** [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Gainsight Customer Communities | Ning | Bettermode | |---|---|---|---| | **Small-Business** | 16.7% | 50.0% | 64.0% | | **Mid-Market** | 59.5% | 35.7% | 26.3% | | **Enterprise** | 23.8% | 14.3% | 9.6% | ### By Industry #### Gainsight Customer Communities - **Computer Software:** 36.0% - **Information Technology and Services:** 19.8% - **Telecommunications:** 8.3% - **Computer & Network Security:** 3.6% - **Internet:** 2.4% - **Marketing and Advertising:** 2.0% - **Music:** 2.0% - **E-Learning:** 1.6% - **Education Management:** 1.6% - **Financial Services:** 1.6% - **Other:** 21.3% #### Ning - **Marketing and Advertising:** 13.3% - **Education Management:** 13.3% - **Arts and Crafts:** 13.3% - **Accounting:** 13.3% - **Non-Profit Organization Management:** 6.7% - **Information Technology and Services:** 6.7% - **Hospitality:** 6.7% - **Entertainment:** 6.7% - **E-Learning:** 6.7% - **Civic & Social Organization:** 6.7% - **Other:** 6.7% #### Bettermode - **Computer Software:** 13.3% - **Information Technology and Services:** 12.4% - **Health, Wellness and Fitness:** 8.0% - **Marketing and Advertising:** 6.2% - **Professional Training & Coaching:** 6.2% - **Education Management:** 5.3% - **E-Learning:** 4.4% - **Primary/Secondary Education:** 3.5% - **Financial Services:** 3.5% - **Computer & Network Security:** 2.7% - **Other:** 34.5% --- ## Alternatives ### Alternatives to Gainsight Customer Communities - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (478 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews) - [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews) ### Alternatives to Ning - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) — 4.3/5 stars (759 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (478 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews) - [Diligent Boards](https://www.g2.com/products/diligent-boards/reviews) — 4.5/5 stars (498 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) — 4.3/5 stars (308 reviews) ### Alternatives to Bettermode - [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (478 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews) - [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews) --- ## Top Discussions ### Gainsight Customer Communities - Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..." - Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests." - Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..." ### Ning No discussions available for this product. ### Bettermode No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-ning-vs-bettermode)