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Compare Freshcaller and UJET 
Featured Products
At a Glance
Market Segments
Small-Business (71.2% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
Contact Vendor
Freshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansUJET
Star Rating
(1,123)4.7 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in overall user satisfaction, reflected in its higher G2 Score and a substantial number of recent reviews. Users appreciate its ability to manage calls, chats, and customer information seamlessly, which significantly enhances their efficiency in customer support.
- Users say that Freshcaller offers a user-friendly setup process, making it easy for customer service representatives to get started quickly. Reviewers highlight the platform's automation capabilities, which streamline workflows and reduce the need for multiple tools.
- According to verified reviews, UJET stands out for its advanced features, such as speech analytics and session routing, which provide a more personalized customer experience. Users have noted that these features help in delivering intelligent communication, making it a preferred choice for mid-market businesses.
- Reviewers mention that while Freshcaller is effective for small businesses, it may not meet the complex needs of larger organizations as effectively as UJET. Users have pointed out that UJET's customization options allow for better alignment with specific business workflows.
- Users highlight the quality of support provided by UJET, with many praising the responsiveness and expertise of the support team. In contrast, while Freshcaller also receives positive feedback for its support, some users feel that UJET's support is more proactive and tailored to their needs.
- G2 reviewers note that UJET's ease of use is a significant advantage, with high ratings in usability and setup. Users have expressed that the platform's intuitive design reduces complexity, allowing them to assist customers faster, which is crucial in a fast-paced support environment.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Freshcaller
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
8.4
106
9.5
931
Ease of Use
8.6
105
9.7
932
Ease of Setup
8.4
60
9.6
340
Ease of Admin
8.4
60
9.4
234
Quality of Support
8.5
101
9.5
882
Has the product been a good partner in doing business?
8.4
58
9.6
231
Product Direction (% positive)
8.5
104
9.5
907
Features by Category
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
9.6
554
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
9.5
461
|
Verified
Feature Not Available
9.3
407
8.6
28
9.5
464
Generative AI
Not enough data
9.4
172
Functions
8.5
49
|
Verified
9.5
550
|
Verified
8.8
53
|
Verified
9.5
565
|
Verified
8.6
50
|
Verified
9.5
522
|
Verified
6.9
13
|
Verified
9.4
437
8.7
20
|
Verified
9.4
464
8.6
35
|
Verified
9.6
527
|
Verified
8.4
34
|
Verified
9.5
518
8.8
27
9.6
481
|
Verified
Agentic AI - Contact Center
Not enough data
9.8
43
Not enough data
9.8
43
Not enough data
9.8
43
Not enough data
9.8
43
Administrative
8.6
65
|
Verified
9.5
532
|
Verified
9.0
52
|
Verified
9.5
509
|
Verified
8.3
53
|
Verified
9.4
540
|
Verified
8.7
34
|
Verified
9.6
489
7.5
17
9.5
439
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
192
Not enough data
9.1
205
Not enough data
9.5
236
Not enough data
9.6
240
Not enough data
9.6
244
Not enough data
9.6
237
Not enough data
9.6
229
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
231
Not enough data
9.7
218
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
19
Not enough data
9.9
19
Not enough data
9.9
19
Administrative
Not enough data
9.6
238
Not enough data
9.6
222
Generative AI
Not enough data
9.4
83
Not enough data
9.3
82
Not enough data
9.1
82
Communication
Not enough data
9.6
395
|
Verified
Not enough data
9.4
419
|
Verified
Not enough data
9.4
181
Not enough data
9.5
381
|
Verified
Not enough data
9.3
177
Internal Use
Not enough data
9.3
360
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
181
Not enough data
9.6
382
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
380
|
Verified
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshcaller and UJET are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, VoIP Providers, Contact Center Workforce, and Conversational Support
UJET is categorized as Live Chat
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Consumer Services
27.5%
Telecommunications
9.0%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.7%
Other
44.8%
Alternatives
Discussions
Freshcaller has no discussions with answers
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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