Compare Agentforce Field Service (formerly Salesforce Field Service) and FieldEZ 
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (39.1% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$ 15 - $ 20 per user per month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(983)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansFieldEZ
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$ 15 - $ 20 per user per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its smart scheduling and real-time visibility, making it easier for teams to manage operations efficiently. Users appreciate the seamless integration with the Salesforce platform, which enhances overall productivity.
- Users say that FieldEZ excels in customer support and training, with many highlighting the excellent assistance provided during the onboarding process. This makes it a favorable choice for teams that may not have extensive technical expertise.
- According to verified reviews, Salesforce Field Service has a significant edge in market presence and user engagement, as evidenced by its high volume of recent reviews. This suggests a robust user community and ongoing product development that keeps pace with user needs.
- Reviewers mention that FieldEZ offers a highly configurable solution with an intuitive user interface, which is particularly beneficial for non-technical staff. This flexibility allows teams to tailor the software to their specific workflows more easily.
- Users highlight that while both products have similar star ratings, Salesforce Field Service's extensive feature set, including a powerful mobile app for technicians, provides a more comprehensive solution for field operations compared to FieldEZ.
- G2 reviewers note that FieldEZ has a quicker implementation process, which can be a significant advantage for businesses looking to get up and running without extensive delays. This is particularly appealing for smaller teams or those with urgent needs.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
FieldEZ
FieldEZ Pro for Enterprises
$ 15 - $ 20
per user per month
Software solution for Medium and large Enterprises
- Ticket Lifecycle Management
- Warranty, Contracts and SLA Management
- Customer Management
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableFieldEZ
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.4
47
Ease of Use
8.4
739
8.7
49
Ease of Setup
7.8
606
8.8
27
Ease of Admin
8.3
170
8.5
28
Quality of Support
8.6
339
8.7
50
Has the product been a good partner in doing business?
8.7
163
8.6
28
Product Direction (% positive)
9.0
342
7.7
41
Features by Category
User Tools - Warranty Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Customer Insights
Not enough data
9.3
5
Not enough data
Feature Not Available
Software Integrations
Not enough data
9.0
7
Not enough data
9.2
8
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
8.0
27
8.6
270
8.3
26
8.6
276
8.3
29
8.4
268
8.3
23
On the Job
Feature Not Available
8.5
27
8.5
273
8.4
29
Feature Not Available
Feature Not Available
8.5
274
8.6
25
8.4
226
8.6
18
After the Job
8.6
278
8.6
28
8.6
272
8.5
27
8.2
226
8.4
22
8.7
227
8.8
19
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and FieldEZ are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
FieldEZ is categorized as Warranty Management
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FieldEZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Information Technology and Services
18.8%
Computer Software
10.1%
Medical Devices
7.2%
Financial Services
5.8%
Computer & Network Security
5.8%
Other
52.2%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What are the top 5 modules or features in FieldEZ that you have used and how?
1 Comment
FM
Here are the top features from fieldez
Expense Management
Capture, approve and track expenses from the field
Asset Management
Request for spare...Read more
FieldEZ has no more discussions with answers
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