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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
$ 15 - $ 20 per user per month
No pricing available
FieldEZ
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$ 15 - $ 20 per user per month
Browse all 3 pricing plansmHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that mHelpDesk excels in its Fraud Detection feature, receiving a high score of 9.3, which reviewers say provides peace of mind when managing customer transactions.
- Reviewers mention that FieldEZ shines in Ease of Setup with a score of 8.8, indicating that users find it straightforward to implement compared to mHelpDesk's lower score of 7.6.
- G2 users highlight that FieldEZ offers superior Client Notifications, scoring 8.6, which users say enhances communication with clients during service delivery, while mHelpDesk scores 8.0 in this area.
- Users on G2 report that mHelpDesk's Inventory Management capabilities are robust, but FieldEZ's overall Field Scheduling functionality, scoring 8.3, is noted as more user-friendly and efficient.
- Reviewers mention that FieldEZ's Analytics feature, with a score of 8.5, provides deeper insights into business performance, while mHelpDesk's score of 8.0 is seen as less comprehensive.
- Users say that mHelpDesk's Quality of Support is commendable with a score of 8.2, but FieldEZ outperforms with a score of 8.6, indicating a more responsive and helpful support team according to user feedback.
Pricing
Entry-Level Pricing
FieldEZ
FieldEZ Pro for Enterprises
$ 15 - $ 20
per user per month
Software solution for Medium and large Enterprises
- Ticket Lifecycle Management
- Warranty, Contracts and SLA Management
- Customer Management
mHelpDesk
No pricing availableFree Trial
FieldEZ
Free Trial is available
mHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.4
47
8.2
113
Ease of Use
8.7
49
8.3
115
Ease of Setup
8.8
27
7.6
45
Ease of Admin
8.5
28
8.0
45
Quality of Support
8.7
50
8.2
114
Has the product been a good partner in doing business?
8.6
28
7.6
45
Product Direction (% positive)
7.7
41
7.0
113
Features by Category
User Tools - Warranty Management
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Insights
9.3
5
Not enough data
Feature Not Available
Not enough data
Software Integrations
9.0
7
Not enough data
9.2
8
Not enough data
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.0
27
8.0
57
8.3
26
7.9
53
8.3
29
8.1
53
8.3
23
7.9
52
On the Job
8.5
27
7.4
11
8.4
29
8.1
55
Feature Not Available
7.8
6
8.6
25
8.0
46
8.6
18
8.1
6
After the Job
8.6
28
8.1
56
8.5
27
8.0
47
8.4
22
8.1
42
8.8
19
8.1
38
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
FieldEZ and mHelpDesk are categorized as Field Service Management
Unique Categories
FieldEZ is categorized as Warranty Management
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
FieldEZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Computer Software
10.1%
Medical Devices
7.2%
Financial Services
5.8%
Computer & Network Security
5.8%
Other
52.2%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Alternatives
Discussions
What are the top 5 modules or features in FieldEZ that you have used and how?
1 Comment
FM
Here are the top features from fieldez
Expense Management
Capture, approve and track expenses from the field
Asset Management
Request for spare...Read more
FieldEZ has no more discussions with answers
mHelpDesk has no discussions with answers
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