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# Edge vs SmartCOMM Comparison - What are their main differences?

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](/compare/eyerate-reviews-edge/smartcomm/export.csv)

EdgeSmartCOMM[+ Add Product](#)

Pricing

**Edge**
No pricing available

**SmartCOMM**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Edge**
1 month

Based on 38 responses

**SmartCOMM**
Not enough reviews yet

Return on Investment

**Edge**
4 months

Based on 38 responses

**SmartCOMM**
Not enough reviews yet

Perceived Cost

**Edge**
$$$$$

**SmartCOMM**
Not enough reviews yet

Average Discount

**Edge**
7%

**SmartCOMM**
Not enough reviews yet

 ![Edge](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_495885f44c668c68e38ce3dff3b97498/eyerate-reviews-edge.png "Edge")

 ![SmartCOMM](https://images.g2crowd.com/uploads/product/hd_favicon/d3e1c8f1dcf90c2bcadc1ba1b2baad5c/smartcomm.svg "SmartCOMM")

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**Pros & Cons**
from reviews

**Edge**
[
Helpful (110)
](https://www.g2.com/products/eyerate-reviews-edge/reviews?filters%5Bsentiment_snippet%5D=2040750&qs=pros-and-cons#reviews)[
Customer Support (95)
](https://www.g2.com/products/eyerate-reviews-edge/reviews?filters%5Bsentiment_snippet%5D=2040743&qs=pros-and-cons#reviews)[
Poor Customer Support (8)
](https://www.g2.com/products/eyerate-reviews-edge/reviews?filters%5Bsentiment_snippet%5D=2040732&qs=pros-and-cons#reviews)[
Delays (7)
](https://www.g2.com/products/eyerate-reviews-edge/reviews?filters%5Bsentiment_snippet%5D=2063712&qs=pros-and-cons#reviews)

**SmartCOMM**
[
Ease of Use (1)
](https://www.g2.com/products/smartcomm/reviews?filters%5Bsentiment_snippet%5D=1130608&qs=pros-and-cons#reviews)[
Time Saving (1)
](https://www.g2.com/products/smartcomm/reviews?filters%5Bsentiment_snippet%5D=1939444&qs=pros-and-cons#reviews)

Integrations

**Edge**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c5cc6e540f7569fc22106c3325ce4b4/blaze.png "Product Avatar Image")

BLAZE

](https://www.g2.com/products/blaze/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9ce30b23925c574473352232c083cfd0/clientbook.png "Product Avatar Image")

Clientbook

](https://www.g2.com/products/clientbook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5fb1b2e502d0f49f50c66ff1bff46333/dutchie.jpg "Product Avatar Image")

Dutchie

](https://www.g2.com/products/dutchie/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[
View all
](https://www.g2.com/products/eyerate-reviews-edge/integrations)

**SmartCOMM**
Not enough data

Screenshots

**Edge**
 ![Edge screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/178571/Edge---Dashboard.png)

**SmartCOMM**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**Edge**

9.5

9.5191

**SmartCOMM**

9.5

9.510

Ease of Use

**Edge**

9.4

9.4199

**SmartCOMM**

9.4

9.49

Ease of Setup

**Edge**

9.5

9.5181

**SmartCOMM**

9.4

9.46

Ease of Admin

**Edge**

9.7

9.771

**SmartCOMM**

8.9

8.96

Quality of Support

**Edge**

9.7

9.7192

**SmartCOMM**

9.8

9.810

Has the product been a good partner in doing business?

**Edge**

9.9

9.967

**SmartCOMM**

9.2

9.26

Product Direction (% positive)

**Edge**

9.5

9.5195

**SmartCOMM**

8.7

8.79

**Features**
ratings from reviews

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

9.0

42

8.6

8

Channels

Physical Media

8.6

38

9.0(won by 0.4)

5

Multi-Channel Coverage

9.1(won by default)

40

Not enough data

Open Listening

8.8(won by default)

40

Feature Not Available

Design

Create Content

8.9(won by 0.1)

39

8.8

7

Personalization

8.9(won by 0.6)

39

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

7

Regulatory Compliance

9.2(won by 0.9)

38

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

6

Communications Strategy Development

9.3(won by default)

38

Not enough data

Inbound Identification

9.1(won by default)

38

Feature Not Available

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Feature Not Available

Not enough data

AI Text Summarization

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

9.1

55

Not enough data

Feedback Management

Tagging

9.0(won by default)

52

Not enough data

Segmentation

8.9(won by default)

51

Not enough data

Custom Reports and Dashboards

9.4(won by default)

52

Not enough data

Feedback Analysis

Thematic Analysis

9.3(won by default)

52

Not enough data

Sentiment Analysis

9.2(won by default)

52

Not enough data

NPS/CSAT Scoring

8.9(won by default)

53

Not enough data

Feedback Sources

Online Reviews

9.6(won by default)

54

Not enough data

Surveys

9.5(won by default)

53

Not enough data

Social Media

8.8(won by default)

52

Not enough data

Customer Service Channels

9.2(won by default)

51

Not enough data

Generative AI

AI Text Generation

8.4(won by default)

50

Not enough data

AI Text Summarization

Feature Not Available

Not enough data

Show 3 feature categories with incomplete data

Enterprise Monitoring[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Functionality

Diverse Systems Monitoring

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Observability

Not enough data

Not enough data

AI/ML Integration

Not enough data

Not enough data

Management

Single Pane of Glass

Not enough data

Not enough data

Dashboards and Visualization

Not enough data

Not enough data

Performance Baselines

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Agentic AI - Enterprise Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Talent Management[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Onboarding

Not enough data

Not enough data

Individual Development Plans

Not enough data

Not enough data

Career Development

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Employee Profiles

Not enough data

Not enough data

Employee Engagement

Not enough data

Not enough data

Learning & Development

Not enough data

Not enough data

API

Not enough data

Not enough data

Employee Recognition[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Platform Basics

Reporting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Performance

Not enough data

Not enough data

Platform Content

Process/Workflow Automation

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Platform Additional Functionality

Integrations

Not enough data

Not enough data

Mobility

Not enough data

Not enough data

Corporate Discounts

Not enough data

Not enough data

Employee Engagement

Not enough data

Not enough data

Rewards

Not enough data

Not enough data

Additional Functionality

Employee Profiles

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

eCards

Not enough data

Not enough data

Incentive Management

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Budget Control

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

API

Not enough data

Not enough data

Peer-to-Peer Recognition

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Ongoing Performance Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Nominations

Not enough data

Not enough data

Recognition Tracking

Not enough data

Not enough data

Social Recognition

Not enough data

Not enough data

Awards Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Rewards Catalog

Not enough data

Not enough data

Manager-to-Employee Recognition

Not enough data

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Edge](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_495885f44c668c68e38ce3dff3b97498/eyerate-reviews-edge.png "Edge")](https://www.g2.com/products/eyerate-reviews-edge/reviews)

Edge

Small-Business(50 or fewer emp.)

64.7%

Mid-Market(51-1000 emp.)

29.4%

Enterprise(\> 1000 emp.)

5.9%

[![SmartCOMM](https://images.g2crowd.com/uploads/product/hd_favicon/d3e1c8f1dcf90c2bcadc1ba1b2baad5c/smartcomm.svg "SmartCOMM")](https://www.g2.com/products/smartcomm/reviews)

SmartCOMM

Small-Business(50 or fewer emp.)

13.3%

Mid-Market(51-1000 emp.)

60.0%

Enterprise(\> 1000 emp.)

26.7%

Small-Business

(50 or fewer emp.)

64.7%

13.3%

Mid-Market

(51-1000 emp.)

29.4%

60.0%

Enterprise

(\> 1000 emp.)

5.9%

26.7%

Reviewers' Industry

[![Edge](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_495885f44c668c68e38ce3dff3b97498/eyerate-reviews-edge.png "Edge")](https://www.g2.com/products/eyerate-reviews-edge/reviews)
Edge

Retail

31.9%

Health, Wellness and Fitness

23.0%

Alternative Medicine

9.8%

Consumer Services

6.4%

Cosmetics

4.4%

Other

24.5%

[![SmartCOMM](https://images.g2crowd.com/uploads/product/hd_favicon/d3e1c8f1dcf90c2bcadc1ba1b2baad5c/smartcomm.svg "SmartCOMM")](https://www.g2.com/products/smartcomm/reviews)
SmartCOMM

Insurance

26.7%

Financial Services

26.7%

Banking

13.3%

Telecommunications

6.7%

Marketing and Advertising

6.7%

Other

20.0%

Alternatives

**Edge Alternatives**

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")

[
Podium
](/products/podium/reviews)

 ![Adobe Experience Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c72755fcd8e693fbaaa4c38e0d4fc360/adobe-experience-manager.svg "Adobe Experience Manager")

[
Adobe
](/products/adobe-experience-manager/reviews)

 ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")

[
Calabrio ONE
](/products/calabrio-one/reviews)

**SmartCOMM Alternatives**

 ![Adobe Experience Manager](https://images.g2crowd.com/uploads/product/hd_favicon/c72755fcd8e693fbaaa4c38e0d4fc360/adobe-experience-manager.svg "Adobe Experience Manager")

[
Adobe
](/products/adobe-experience-manager/reviews)

 ![Quadient Inspire](https://images.g2crowd.com/uploads/product/hd_favicon/6c72786771c4077bf8eadf207a5d0cff/quadient-inspire.svg "Quadient Inspire")

[
Quadient Inspire
](/products/quadient-inspire/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")

[
Podium
](/products/podium/reviews)