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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Edge
Star Rating
(182)4.8 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EdgeSmartCOMM
Star Rating
(15)4.7 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SmartCOMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SmartCOMM excels in reducing the time spent on drafting formal letters, making it particularly beneficial for underwriters. Users appreciate its ease of use and the reduction in potential errors, highlighting its robust features and flexible XML input structure.
- Users say that Edge shines in its ability to keep teams updated on review metrics, which is crucial for maintaining customer engagement. The platform's capability to track reviews mentioning specific team members and set up contests fosters a competitive spirit among staff.
- According to verified reviews, SmartCOMM's template editor is seamless and user-friendly, contributing to a modern platform that receives regular updates. This aspect is particularly praised by users who value a straightforward content creation process.
- Reviewers mention that Edge provides exceptional support, with quick response times for assistance. Users have noted their satisfaction with the prompt resolution of issues, such as login problems, which enhances the overall user experience.
- G2 reviewers highlight that both products have similar scores for ease of use, but Edge slightly edges out in ease of administration. Users find Edge's administrative features more intuitive, which can be a significant advantage for teams managing multiple users.
- Users report that while SmartCOMM is well-suited for mid-market companies, Edge is more tailored for small businesses, making it a better fit for teams looking for a solution that aligns with their scale and operational needs.
Pricing
Entry-Level Pricing
Edge
No pricing availableSmartCOMM
No pricing availableFree Trial
Edge
No trial information availableSmartCOMM
No trial information availableRatings
Meets Requirements
9.5
169
9.5
10
Ease of Use
9.4
174
9.4
9
Ease of Setup
9.5
158
9.4
6
Ease of Admin
9.8
61
8.9
6
Quality of Support
9.8
169
9.8
10
Has the product been a good partner in doing business?
9.9
59
9.2
6
Product Direction (% positive)
9.4
171
8.7
9
Features by Category
Text Messaging
8.3
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.0
10
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
9.0
8
Not enough data
SMS Platform
8.5
8
Not enough data
8.1
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
39
Not enough data
8.8
40
Feature Not Available
8.6
38
9.0
5
Design
9.3
38
Not enough data
8.9
39
8.8
7
8.9
39
8.3
7
9.1
38
Feature Not Available
9.2
38
8.3
6
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
9.0
52
Not enough data
8.9
51
Not enough data
9.4
52
Not enough data
Feedback Analysis
9.3
52
Not enough data
9.2
52
Not enough data
8.8
52
Not enough data
Feedback Sources
9.6
53
Not enough data
9.5
53
Not enough data
8.8
52
Not enough data
9.2
51
Not enough data
Generative AI
8.4
50
Not enough data
Feature Not Available
Not enough data
Consumer Intelligence
9.5
106
Not enough data
9.0
101
Not enough data
9.3
98
Not enough data
Reporting
9.0
93
Not enough data
9.0
91
Not enough data
9.5
98
Not enough data
Media Monitoring
8.6
89
Not enough data
8.5
87
Not enough data
8.5
87
Not enough data
In-House Management
9.4
97
Not enough data
9.0
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
45
Not enough data
8.3
44
Not enough data
8.3
45
Not enough data
8.5
45
Not enough data
8.4
45
Not enough data
8.3
45
Not enough data
Categories
Categories
Shared Categories
Edge and SmartCOMM are categorized as Customer Communications Management
Unique Categories
SmartCOMM has no unique categories
Reviews
Reviewers' Company Size
Edge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartCOMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
30.7%
Health, Wellness and Fitness
23.5%
Alternative Medicine
7.8%
Consumer Services
6.7%
Cosmetics
4.5%
Other
26.8%
Insurance
26.7%
Financial Services
26.7%
Banking
13.3%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Other
20.0%
Discussions
What is EyeRate used for?
1 Comment
KM
EDGE Is used for employee driven growth. Our whole purpose is to help grow your business, by empowering your employees with rewards and incentives. Happy...Read more
Edge has no more discussions with answers
SmartCOMM has no discussions with answers
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