# Top 10 Edge Alternatives & Competitors
**Average Rating:** 4.8/5
**Total Number of Reviews:** 202
If you are considering Edge, you may also want to investigate similar alternatives or competitors to find the best solution. Online Reputation Management Software is a widely used technology, and many people are seeking sophisticated, easily administered software solutions with competitive intelligence, revenue reporting, and social media management. Other important factors to consider when researching alternatives to Edge include customer service and response time. The best overall Edge alternative is Birdeye. Other similar apps like Edge are Podium, Adobe Experience Manager, Reputation, and SOCi. Edge alternatives can be found in [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots).


## Best Paid & Free Alternatives to Edge
  - [Birdeye](https://www.g2.com/products/birdeye/reviews)
  - [Podium](https://www.g2.com/products/podium/reviews)
  - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews)
  - [Reputation](https://www.g2.com/products/reputation/reviews)
  - [SOCi](https://www.g2.com/products/soci/reviews)
  - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [Textedly](https://www.g2.com/products/textedly/reviews)

## Top 10 Alternatives to Edge Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Edge stacks up to the competition, check reviews from current & previous users in industries like Retail, Consumer Services, and Wholesale, and find the best product for your business.


  ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews)
By Birdeye
**Average Rating:** 4.7/5
**Total Reviews:** 4,166
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.


Reviewers say compared to Edge, Birdeye is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Online Reputation Management](https://www.g2.com/categories/online-reputation-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [Edge vs Birdeye](https://www.g2.com/compare/birdeye-vs-eyerate-reviews-edge)
**Compare Birdeye with other alternatives:**
- [Birdeye vs Podium](https://www.g2.com/compare/birdeye-vs-podium)
- [Birdeye vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-birdeye)
- [Birdeye vs Reputation](https://www.g2.com/compare/birdeye-vs-reputation)
- [Birdeye vs SOCi](https://www.g2.com/compare/birdeye-vs-soci)
- [Birdeye vs Calabrio ONE](https://www.g2.com/compare/birdeye-vs-calabrio-one)
- [Birdeye vs Freshdesk](https://www.g2.com/compare/birdeye-vs-freshdesk)
- [Birdeye vs SurveySparrow](https://www.g2.com/compare/birdeye-vs-surveysparrow)
- [Birdeye vs LiveAgent](https://www.g2.com/compare/birdeye-vs-liveagent)
- [Birdeye vs Textedly](https://www.g2.com/compare/birdeye-vs-textedly)

  ### 2. [Podium](https://www.g2.com/products/podium/reviews)
By Podium
**Average Rating:** 4.5/5
**Total Reviews:** 2,108
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.


Reviewers say compared to Edge, Podium is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)

**Compare:** [Edge vs Podium](https://www.g2.com/compare/eyerate-reviews-edge-vs-podium)
**Compare Podium with other alternatives:**
- [Podium vs Birdeye](https://www.g2.com/compare/birdeye-vs-podium)
- [Podium vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-podium)
- [Podium vs Reputation](https://www.g2.com/compare/podium-vs-reputation)
- [Podium vs SOCi](https://www.g2.com/compare/podium-vs-soci)
- [Podium vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-podium)
- [Podium vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-podium)
- [Podium vs SurveySparrow](https://www.g2.com/compare/podium-vs-surveysparrow)
- [Podium vs LiveAgent](https://www.g2.com/compare/liveagent-vs-podium)
- [Podium vs Textedly](https://www.g2.com/compare/podium-vs-textedly)

  ### 3. [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews)
By Adobe
**Average Rating:** 4.2/5
**Total Reviews:** 691
Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities.


Reviewers say compared to Edge, Adobe Experience Manager is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Customer Communications Management](https://www.g2.com/categories/customer-communications-management)

**Compare:** [Edge vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-eyerate-reviews-edge)
**Compare Adobe Experience Manager with other alternatives:**
- [Adobe Experience Manager vs Birdeye](https://www.g2.com/compare/adobe-experience-manager-vs-birdeye)
- [Adobe Experience Manager vs Podium](https://www.g2.com/compare/adobe-experience-manager-vs-podium)
- [Adobe Experience Manager vs Reputation](https://www.g2.com/compare/adobe-experience-manager-vs-reputation)
- [Adobe Experience Manager vs SOCi](https://www.g2.com/compare/adobe-experience-manager-vs-soci)
- [Adobe Experience Manager vs Calabrio ONE](https://www.g2.com/compare/adobe-experience-manager-vs-calabrio-one)
- [Adobe Experience Manager vs Freshdesk](https://www.g2.com/compare/adobe-experience-manager-vs-freshdesk)
- [Adobe Experience Manager vs SurveySparrow](https://www.g2.com/compare/adobe-experience-manager-vs-surveysparrow)
- [Adobe Experience Manager vs LiveAgent](https://www.g2.com/compare/adobe-experience-manager-vs-liveagent)
- [Adobe Experience Manager vs Textedly](https://www.g2.com/compare/adobe-experience-manager-vs-textedly)

  ### 4. [Reputation](https://www.g2.com/products/reputation/reviews)
By Reputation
**Average Rating:** 4.5/5
**Total Reviews:** 2,469
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.


Reviewers say compared to Edge, Reputation is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)

**Compare:** [Edge vs Reputation](https://www.g2.com/compare/eyerate-reviews-edge-vs-reputation)
**Compare Reputation with other alternatives:**
- [Reputation vs Birdeye](https://www.g2.com/compare/birdeye-vs-reputation)
- [Reputation vs Podium](https://www.g2.com/compare/podium-vs-reputation)
- [Reputation vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-reputation)
- [Reputation vs SOCi](https://www.g2.com/compare/reputation-vs-soci)
- [Reputation vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-reputation)
- [Reputation vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-reputation)
- [Reputation vs SurveySparrow](https://www.g2.com/compare/reputation-vs-surveysparrow)
- [Reputation vs LiveAgent](https://www.g2.com/compare/liveagent-vs-reputation)
- [Reputation vs Textedly](https://www.g2.com/compare/reputation-vs-textedly)

  ### 5. [SOCi](https://www.g2.com/products/soci/reviews)
By SOCi
**Average Rating:** 4.5/5
**Total Reviews:** 4,655
AI-powered marketing solutions for multi-location businesses.


Reviewers say compared to Edge, SOCi is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)

**Compare:** [Edge vs SOCi](https://www.g2.com/compare/eyerate-reviews-edge-vs-soci)
**Compare SOCi with other alternatives:**
- [SOCi vs Birdeye](https://www.g2.com/compare/birdeye-vs-soci)
- [SOCi vs Podium](https://www.g2.com/compare/podium-vs-soci)
- [SOCi vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-soci)
- [SOCi vs Reputation](https://www.g2.com/compare/reputation-vs-soci)
- [SOCi vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-soci)
- [SOCi vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-soci)
- [SOCi vs SurveySparrow](https://www.g2.com/compare/soci-vs-surveysparrow)
- [SOCi vs LiveAgent](https://www.g2.com/compare/liveagent-vs-soci)
- [SOCi vs Textedly](https://www.g2.com/compare/soci-vs-textedly)

  ### 6. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)
By Verint
**Average Rating:** 4.4/5
**Total Reviews:** 434
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.


Reviewers say compared to Edge, Calabrio ONE is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [Edge vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-eyerate-reviews-edge)
**Compare Calabrio ONE with other alternatives:**
- [Calabrio ONE vs Birdeye](https://www.g2.com/compare/birdeye-vs-calabrio-one)
- [Calabrio ONE vs Podium](https://www.g2.com/compare/calabrio-one-vs-podium)
- [Calabrio ONE vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-calabrio-one)
- [Calabrio ONE vs Reputation](https://www.g2.com/compare/calabrio-one-vs-reputation)
- [Calabrio ONE vs SOCi](https://www.g2.com/compare/calabrio-one-vs-soci)
- [Calabrio ONE vs Freshdesk](https://www.g2.com/compare/calabrio-one-vs-freshdesk)
- [Calabrio ONE vs SurveySparrow](https://www.g2.com/compare/calabrio-one-vs-surveysparrow)
- [Calabrio ONE vs LiveAgent](https://www.g2.com/compare/calabrio-one-vs-liveagent)
- [Calabrio ONE vs Textedly](https://www.g2.com/compare/calabrio-one-vs-textedly)

  ### 7. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,752
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Edge, Freshdesk is:
- Slower to reach roi
Categories in common with Edge: [Customer Communications Management](https://www.g2.com/categories/customer-communications-management)

**Compare:** [Edge vs Freshdesk](https://www.g2.com/compare/eyerate-reviews-edge-vs-freshdesk)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Birdeye](https://www.g2.com/compare/birdeye-vs-freshdesk)
- [Freshdesk vs Podium](https://www.g2.com/compare/freshdesk-vs-podium)
- [Freshdesk vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-freshdesk)
- [Freshdesk vs Reputation](https://www.g2.com/compare/freshdesk-vs-reputation)
- [Freshdesk vs SOCi](https://www.g2.com/compare/freshdesk-vs-soci)
- [Freshdesk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-freshdesk)
- [Freshdesk vs SurveySparrow](https://www.g2.com/compare/freshdesk-vs-surveysparrow)
- [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [Freshdesk vs Textedly](https://www.g2.com/compare/freshdesk-vs-textedly)

  ### 8. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)
By SurveySparrow Inc.
**Average Rating:** 4.4/5
**Total Reviews:** 2,066
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.


Reviewers say compared to Edge, SurveySparrow is:
- Slower to reach roi
- More expensive
Categories in common with Edge: [Online Reputation Management](https://www.g2.com/categories/online-reputation-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [Edge vs SurveySparrow](https://www.g2.com/compare/eyerate-reviews-edge-vs-surveysparrow)
**Compare SurveySparrow with other alternatives:**
- [SurveySparrow vs Birdeye](https://www.g2.com/compare/birdeye-vs-surveysparrow)
- [SurveySparrow vs Podium](https://www.g2.com/compare/podium-vs-surveysparrow)
- [SurveySparrow vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-surveysparrow)
- [SurveySparrow vs Reputation](https://www.g2.com/compare/reputation-vs-surveysparrow)
- [SurveySparrow vs SOCi](https://www.g2.com/compare/soci-vs-surveysparrow)
- [SurveySparrow vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-surveysparrow)
- [SurveySparrow vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-surveysparrow)
- [SurveySparrow vs LiveAgent](https://www.g2.com/compare/liveagent-vs-surveysparrow)
- [SurveySparrow vs Textedly](https://www.g2.com/compare/surveysparrow-vs-textedly)

  ### 9. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to Edge, LiveAgent is:
- Slower to reach roi
Categories in common with Edge: [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [Edge vs LiveAgent](https://www.g2.com/compare/eyerate-reviews-edge-vs-liveagent)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Birdeye](https://www.g2.com/compare/birdeye-vs-liveagent)
- [LiveAgent vs Podium](https://www.g2.com/compare/liveagent-vs-podium)
- [LiveAgent vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-liveagent)
- [LiveAgent vs Reputation](https://www.g2.com/compare/liveagent-vs-reputation)
- [LiveAgent vs SOCi](https://www.g2.com/compare/liveagent-vs-soci)
- [LiveAgent vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-liveagent)
- [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [LiveAgent vs SurveySparrow](https://www.g2.com/compare/liveagent-vs-surveysparrow)
- [LiveAgent vs Textedly](https://www.g2.com/compare/liveagent-vs-textedly)

  ### 10. [Textedly](https://www.g2.com/products/textedly/reviews)
By Textedly
**Average Rating:** 4.6/5
**Total Reviews:** 1,391
Textedly is an SMS marketing communications channel that allows you to advertise, promote, announce, and engage with your audience through text messaging directly to cell phones. Textedly makes communicating with your contacts easy and efficient through their SMS and MMS Mass Texting Messaging service.


Reviewers say compared to Edge, Textedly is:
- Slower to reach roi
Categories in common with Edge: [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)

**Compare:** [Edge vs Textedly](https://www.g2.com/compare/eyerate-reviews-edge-vs-textedly)
**Compare Textedly with other alternatives:**
- [Textedly vs Birdeye](https://www.g2.com/compare/birdeye-vs-textedly)
- [Textedly vs Podium](https://www.g2.com/compare/podium-vs-textedly)
- [Textedly vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-textedly)
- [Textedly vs Reputation](https://www.g2.com/compare/reputation-vs-textedly)
- [Textedly vs SOCi](https://www.g2.com/compare/soci-vs-textedly)
- [Textedly vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-textedly)
- [Textedly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-textedly)
- [Textedly vs SurveySparrow](https://www.g2.com/compare/surveysparrow-vs-textedly)
- [Textedly vs LiveAgent](https://www.g2.com/compare/liveagent-vs-textedly)


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