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Compare Dynamics 365 Field Service and Map My Customers 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Small-Business (48.9% of reviews)
Entry-Level Pricing
No pricing available
$50.00 1 Users Per Month
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceMap My Customers
Star Rating
(139)4.5 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in "Custom Territory Mapping" with a score of 8.7, allowing for tailored geographic strategies, while Map My Customers, although strong, does not provide the same level of customization in territory management.
- Reviewers mention that the "Lead Priority" feature in Dynamics 365 Field Service is rated at 9.0, indicating a robust capability to prioritize leads effectively, whereas Map My Customers scores slightly lower at 8.7, suggesting it may not be as effective in lead prioritization.
- G2 users highlight that the "Map Directions" feature in Dynamics 365 Field Service is rated exceptionally high at 9.3, providing precise navigation for field teams, while Map My Customers, although competent, does not match this level of accuracy and user satisfaction.
- Users on G2 report that the "Sales Rep Tracker" in Map My Customers is rated at 8.8, which is higher than Dynamics 365 Field Service's score of 8.0, indicating that Map My Customers may offer a more effective solution for tracking sales representatives' activities.
- Reviewers mention that the "Quality of Support" for Map My Customers is rated at 8.8, which is higher than Dynamics 365 Field Service's score of 8.4, suggesting that users may find better support and assistance with Map My Customers.
- Users say that the "Performance Dashboards" feature in Map My Customers is rated at 8.5, slightly outperforming Dynamics 365 Field Service's score of 8.3, indicating that users may prefer the insights and analytics provided by Map My Customers for tracking performance metrics.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableMap My Customers
Individual
$50.00
1 Users Per Month
For the individual sales rep looking to map their customers and improve their day-to-day workflow
- Customer Mapping
- Route Optimization
- Activity Tracking
Free Trial
Dynamics 365 Field Service
No trial information availableMap My Customers
No trial information availableRatings
Meets Requirements
8.6
132
8.7
108
Ease of Use
8.3
134
8.7
107
Ease of Setup
8.0
49
8.5
37
Ease of Admin
8.3
49
8.3
32
Quality of Support
8.3
129
9.0
105
Has the product been a good partner in doing business?
8.4
47
8.5
32
Product Direction (% positive)
7.6
128
8.7
100
Features by Category
Territory Mapping
Not enough data
9.1
17
Not enough data
8.7
15
Not enough data
8.3
12
Route Planning
9.0
5
9.0
17
Not enough data
8.8
19
Not enough data
9.0
19
Sales Performance Management
Not enough data
8.6
15
8.3
5
8.5
17
8.0
5
8.6
16
Presentation and Forms
7.7
5
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.7
5
Not enough data
Not enough data
Not enough data
Before the Job
8.2
93
Not enough data
8.0
80
Not enough data
8.1
85
Not enough data
7.8
79
Not enough data
On the Job
8.3
90
Not enough data
8.3
101
Not enough data
Feature Not Available
Not enough data
8.2
92
Not enough data
7.7
16
Not enough data
After the Job
8.2
98
Not enough data
8.0
93
Not enough data
7.8
88
Not enough data
8.1
86
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Map My Customers are categorized as Field Sales
Unique Categories
Dynamics 365 Field Service is categorized as Field Service Management
Map My Customers has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Map My Customers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Medical Devices
12.4%
Wholesale
8.0%
Hospital & Health Care
5.8%
Financial Services
4.4%
Construction
4.4%
Other
65.0%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Map My Customers has no discussions with answers
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