Map My Customers Reviews & Product Details

What I like most about Map My Customers is the visibility it provides into territory activity and dealer engagement. It allows me to quickly see where my team is spending their time, identify gaps in coverage, and ensure we're prioritizing the right opportunities. Review collected by and hosted on G2.com.

While Map My Customers is a valuable tool, I would like to see improvements in speed and usability. Some features require multiple clicks to complete simple tasks, and navigating between dealers, activities, and reports could be more intuitive. A more streamlined user experience would make it easier to use throughout the day. Review collected by and hosted on G2.com.

I really appreciate how Map My Customers makes my job easier when I’m out in the field and need to stay organized throughout the day and week. It helps me navigate clusters of accounts so I can quickly find what I’m looking for, and it maximizes my sales potential. It also lets me contact customers much faster than if I had to look them up manually. The support team is always available and has saved me a lot of time when I’ve needed troubleshooting. Setup was a breeze—it only took a couple of minutes—and the software is very user-friendly. Review collected by and hosted on G2.com.

Some user issues may occur when the software is updated. Review collected by and hosted on G2.com.

I enjoy the varied abilities of the map view when managing an assigned territory Review collected by and hosted on G2.com.

There is a lot of clutter of spaces or functions that are not used by my company, that i believe could be removed from the interface. CRM Integration is also problematic. Our Support contact is nice, but doesnt always effectively solve issues we have with the software. Review collected by and hosted on G2.com.

I love the versatility of the product and its routing features. I also like that I can view my whole team from a single interface and filter the data down to what I need. The new AI field agent is great for summarizing records. Review collected by and hosted on G2.com.

I dislike how when reviewing visit notes in mmc the map glitches out sometimes and jumps pages when scrolling. Review collected by and hosted on G2.com.

I like that Map My Customers routes out my dealer visit trips, helping me get to them all in a timely manner. It lets me know the last communication with them and if they have sent apps and their status with us as well. The setup was very easy. Review collected by and hosted on G2.com.

I don't have any dislikes at the moment. Review collected by and hosted on G2.com.

I enjoy the user interface and the options the map view provides for how I can format and customize my view. Performance is a reliable and quick. Review collected by and hosted on G2.com.

The way the company record pages are formatted feels a little clunky and cluttered for my organization’s needs. CRM Integration has given us issues, and can be problematic when things go wrong. Review collected by and hosted on G2.com.

I use Map My Customers for routing and keeping track of my inside sales market. It's very helpful for routing my trips, especially since I don't live in the states where I travel. The lasso tool makes it extremely easy to plot which stores I will visit from day to day when I'm out in the field. It also keeps up with the last time I spoke with my dealers, ensuring they all stay in a 21-day rotation. I love how easy it is to use, much easier than any other site we have previously used as a sales team to route trips. The initial setup was very easy too. Review collected by and hosted on G2.com.

There is nothing in particular that I dislike Review collected by and hosted on G2.com.

I use Map My Customers as a field rep for a janitorial supply company, and I appreciate its ability to organize my contact rotation of customers. The map-based routing feature is key, as it routes the most efficient way to see my clients, which means more time, more clients, and more sales opportunities. Another thing I enjoy is the use of Google satellite image and street view, which helps me preview what type of property I'm about to engage with. My favorite feature is the integration with Gmail and the ability to see any email that's occurred with a specific contact, as well as performing bulk emails. The initial setup of Map My Customers was very easy, and I recommend it every day to colleagues, rating it an 8.5 out of 10. Review collected by and hosted on G2.com.

I've had some difficulties with the uploading data feature. I want to be able to import sales data but keep running into field mapping issues. Review collected by and hosted on G2.com.

I love the versatility between web and mobile versions that make it easy to jump between working in the office and working remote. I love that it integrates in with PowerBI to pull data on our stores. Review collected by and hosted on G2.com.

The only thing I dislike about it right now is that you cannot share a route with someone else. Some of the reps take over old markets or maybe the sup will build a route and cannot share it with the rep. I also wish we could utilize more AI into the platform. Review collected by and hosted on G2.com.

Very easy to use with a small learning curve. Highly intuitive and designed for day-to-day sales activities. Helps organize and clearly define sales territories. Gives sales reps greater visibility into their territories and customer locations. Eliminates duplicate data entry and manual activity reports. Gives sales reps more time to focus on selling and building customer relationships. Review collected by and hosted on G2.com.

Not much to say here except I wish we would have gotten it years ago. Review collected by and hosted on G2.com.