# Map My Customers Reviews **Vendor:** Map My Customers **Category:** [Field Sales Software](https://www.g2.com/categories/field-sales) **Average Rating:** 4.5/5.0 **Total Reviews:** 143 ## About Map My Customers Map My Customers is a field sales execution platform that helps teams run the field with clarity and control. Most sales tools show you what already happened, but they don’t help reps decide what to do next. Map My Customers brings planning and execution into one place so reps know where to go, who to prioritize, and how to spend their time in the field, while leaders get real visibility into what’s actually happening day to day. Turn Field Activity into a System: Give your team a clear, repeatable way to plan and execute their day. \* Visualize your book of business and territory on a map \* Identify high-value opportunities and coverage gaps \* Prioritize accounts based on activity and potential Plan and Execute in the Field: Help reps make better decisions in the moment. \* Build optimized routes in seconds \* Find nearby opportunities between meetings \* Make every trip more productive Capture Work as It Happens: Reduce seller burden and eliminate end-of-day admin. \* Log visits in seconds with voice-to-text notes \* Automatically capture field activity \* Keep CRM data accurate without extra effort Give Leaders Real Visibility: Move beyond delayed reporting and incomplete data. \* See field activity as it happens \* Understand what’s working across reps and territories \* Coach and improve performance with real insight Built for the Tools You Already Use: Map My Customers integrates with Salesforce, HubSpot, and other core systems to extend your CRM into the field, not replace it. ## Map My Customers Pros & Cons **What users like:** - Users commend the **responsive and helpful customer support** of Map My Customers, providing essential assistance whenever needed. (5 reviews) - Users find the **ease of use** of Map My Customers enhances their sales efforts and daily planning efficiency. (4 reviews) - Users value the **easy integration** of Map My Customers with other systems, enhancing their daily operations seamlessly. (4 reviews) - Users value the **efficient route planning** in Map My Customers, significantly enhancing their customer visit experience. (4 reviews) - Users appreciate the **efficiency** of Map My Customers, enhancing customer visits and lead management seamlessly. (3 reviews) - Users value the **user-friendly features** of Map My Customers, especially the helpful routing and lead management tools. (3 reviews) - Users appreciate the **responsive and helpful customer support** of Map My Customers, enhancing their overall experience. (3 reviews) - Lead Management (2 reviews) - Mobile App (2 reviews) - Product Quality (2 reviews) **What users dislike:** - Users find **limited accessibility** due to discrepancies in features between mobile and web versions of Map My Customers. (3 reviews) - Users note the **limited features** and inconsistent filters between mobile and web versions, affecting usability. (2 reviews) - Users find **limited customization** options in Map My Customers, impacting its use beyond client location tracking. (1 reviews) - Users find the **slow updates** can disrupt settings, leading to a clunky experience with certain app services. (1 reviews) - Users experience **software glitches** occasionally, but the support team addresses issues promptly and effectively. (1 reviews) - UX Improvement (1 reviews) ## Map My Customers Reviews ### 1. Boosts Field Efficiency and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Josh G. | Field Marketing Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Map My Customers?** I really appreciate how Map My Customers makes my job easier when I'm out in the field and need organization throughout the day and week. It helps me navigate through clusters to find what I'm looking for and maximizes my sales potential. Plus, it allows me to contact my customers quicker than if I were to look them up on paper. The support team is always available and has helped me save a lot of time through troubleshooting. Setting it up was a breeze; it took just a couple of minutes, and the software is user-friendly. **What do you dislike about Map My Customers?** Updates aren’t always helpful, especially when they change the layout. **What problems is Map My Customers solving and how is that benefiting you?** Map My Customers makes my job easier by organizing my schedule and helping me navigate through clusters to find what I'm looking for. It maximizes my sales potential and allows me to contact customers quicker than searching on paper. Their support team saves me time with troubleshooting. ### 2. Boosts Field Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny L. | Sales Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Map My Customers?** What I like best about Map My Customers is how it visually organizes accounts and prospects on a map, making it much easier to plan travel, prioritize visits, and manage territories. The routing and scheduling tools help maximize time in the field, which is extremely valuable for sales teams that spend a lot of time on the road. I also appreciate that it’s user-friendly and integrates with existing CRM systems, allowing our team to adopt it quickly without a steep learning curve. Customer support has also been responsive and helpful whenever questions come up. **What do you dislike about Map My Customers?** Learning curve for new users, Reporting could be enhanced **What problems is Map My Customers solving and how is that benefiting you?** Map My Customers is solving the challenge of efficiently managing territories, planning travel, and keeping customer information organized for our field sales team. Before using it, routing visits and identifying nearby opportunities took significantly more time and manual effort. The platform allows our reps to visually see their accounts, build optimized routes, and access customer details while on the road, which increases productivity and helps them spend more time with customers instead of planning logistics. This has improved overall efficiency, territory coverage, and accountability across the team. ### 3. Easy to Use and Train, Optimizes Field Agent Time **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa B. | Director of Field Enablement , Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Map My Customers?** Very easy to use and train on. Allows for optimal use of field agents time. **What do you dislike about Map My Customers?** I would like it to be easier to make heat maps and territory maps, as well as having routes saved to individuals accounts or to hubspot **What problems is Map My Customers solving and how is that benefiting you?** Efficiency in the field. Lower mileage costs from the budget ### 4. Outstanding Support and Seamless Sync, Minor Update Hassles **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor G. | Sales Representative - Governmental, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Map My Customers?** Customer support is paramount. The tech support department worked diligently to ensure that my issue was corrected and that I was able to use the app as intended. They answer questions whenever I need help. The app is intuitive and works well on my iPhone. It seems to synch seamlessly with my work laptop. I use this app all the time in my sales efforts. **What do you dislike about Map My Customers?** Can sometimes be a little bit clunky with select app services. New update releases tent to change some settings that must be changed back. Overall, very good application. **What problems is Map My Customers solving and how is that benefiting you?** At some point, the MMC app stopped working with the Google Maps app on my phone. The technical support team worked diligently to get my issue resolved, and it now works as it should. ### 5. Effortless Routing and Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Territory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Map My Customers?** I've been using Map My Customers for about 8 months now and have been very pleased with the routing. It makes my customer visits way more efficient. **What do you dislike about Map My Customers?** I struggled early on with getting my data set up how I wanted, but the customer service team member I worked with, Axel, was very helpful and made the process a lot easier after working with him. **What problems is Map My Customers solving and how is that benefiting you?** It makes planning my sales visits a lot easier and more efficient. ### 6. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan M. | Business Intelligence Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Map My Customers?** The support team when we need quick answers and solutions to problems we may, or may ot, be having. **What do you dislike about Map My Customers?** There aren't a ton of down sides. I would say the worst is the difference in not only features but filters and groups from mobile to web. **What problems is Map My Customers solving and how is that benefiting you?** They allow us to voice our initiatives with the MMC team and they are able to provide new or current features that can help our initiative. ### 7. MMC Makes Lead Management Effortless and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Map My Customers?** It's makes our lead creation and management so much easier. I especially appreciate the routes function when I'm on the road. It was easy to implement into our day to day use and integrates well with our crm tool. If there's ever an issue, support is fantastic. Hats off to this incredible software! **What do you dislike about Map My Customers?** I haven't experienced or know of any downsides to map my customers. **What problems is Map My Customers solving and how is that benefiting you?** Knowing who,where and how to get in touch with our customers that are in my territory. ### 8. Perfect for a small business salesman. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Map My Customers?** This app has been a game changer for me. All of the basic CRM functions are in the lower-tier app, as well as mapping and planning. I've used other CRM apps for essential functions, but they did not have maps unless I paid for the premium tier, as well as the cost of the map pack. It's easy to use as well as integrate with other CRM or ERP systems. Customer service has been phenomenal in helping me implement this into my daily use and transition from my previous CRM. I use this every day for planning and once or twice a week for routing trips to see my customers. **What do you dislike about Map My Customers?** The only reason this is a review is an 8 is that there are a few issues needing to be fixed. I would also like to see some cross-implementation with functions in the app that are already there. **What problems is Map My Customers solving and how is that benefiting you?** Keeping track of my customer database, contacts and visits. It also plans my routes to make sure I accurately manage time, and for getting to as many customers as I can and create a routine. ### 9. MMC has a great user experience, it's easy to use with a nice interface **Rating:** 5.0/5.0 stars **Reviewed by:** Angela Z. | Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Map My Customers?** Their customer support team is VERY responsive and helpful!! As for features, the mapping tool and lead finder are great. MMC does a good job of rolling out useful enhancements with new tools for our sales team to use or visualize data. **What do you dislike about Map My Customers?** We have an automated custom report that is sent as a CSV via email and it would appear better in a dashboard view within the app. They do have charts and dashboards we just need to customize them. **What problems is Map My Customers solving and how is that benefiting you?** It helps create a historical record of our rep / customer activities completed, helps find leads and track customer data ### 10. Useful Tool with an all star staff **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | CRM Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Map My Customers?** Simple easy to use both on the web and in app. Reporting is very intuitive and drag and drop nature is great for adjustment. Support is quick, knowledgeable and kind. I love working with Michelle Irving and Kim Hays they are a huge win for anyone lucky enough to work with them. **What do you dislike about Map My Customers?** My only dislike is permissions are a little rudimentary but I think it something that they would fix if it was an issue to people. **What problems is Map My Customers solving and how is that benefiting you?** Tracking mobile sales reps and ensuring targets for visits and high value targets are hit. ### 11. Amazing Infield CRM that has enabled our Sales team to do more **Rating:** 5.0/5.0 stars **Reviewed by:** Ping Z. | Manager of Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Map My Customers?** Small agile organization with amazing customer service and low turn around of employees/staff. Great software, great people, values their customers and have definitely gone the extra mile. Very easy to use and intuitive software. Implementation was a breeze. **What do you dislike about Map My Customers?** Could do a better job of communicating patch notes non major feature changes. They have a lot of features and sometimes bugs will slip through the cracks of the QC team. **What problems is Map My Customers solving and how is that benefiting you?** Ability to track sales reps activities and enabling them to support marketing initiatives. ### 12. MapMyCustomer is a great complimentary tool to full-scale CRM platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Keith B. | Director Of Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Map My Customers?** Map My Customer is great for a "hunter" looking for opportunity in an area they know fairly well and of real value for a sales rep in an unfamiliar territory. We used to say to our reps, "you've driven this same route for the past 6 months... Why not pull up MMC and go an extra mile or a little bit out of your way. What new potential customers are there for you to find?". I have found real good use cases by joining the sessions MMC puts on with their clients when they discuss how folks are using the tool. **What do you dislike about Map My Customers?** MMC is a specific tool. Great for finding new clients. It is not a full-CRM tool and it quite limited in functionality for things outside of it's core purpose. There are about 20 custom fields you can add. The sales funnel is something you can reps started with, but not as feature rich as other tools. **What problems is Map My Customers solving and how is that benefiting you?** We sell tires to commercial customers. Our potential customers are diverse. Trucking companies, bus companies, government, schools, farms, mines, construction. MMC helps us find any type of company in any industry. ### 13. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Renay T. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Map My Customers?** It is a user friendly, intuitive system. But whenever I get stumped the online chat with a live person is always fantastic! **What do you dislike about Map My Customers?** The reporting is good but it simple canned reports would be great. **What problems is Map My Customers solving and how is that benefiting you?** MMC allows me quick, easy access to prospects/customers in my territory. ### 14. Responsive and Helpful CS team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Senior Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Map My Customers?** I love the support I've received from day one. When there has been a bug, it was fixed right away and my feedback is heard and executed on quickly~ I use MMC about 1 time per week and more often when traveling to find leads in areas I"m not familiar with. The product is fairly easy to use and chat support is there when I need them. MMC also works with Hubspot very well! **What do you dislike about Map My Customers?** It's still a little buggy at times, but when I report it, they get on it right away! **What problems is Map My Customers solving and how is that benefiting you?** small bugs here and there ### 15. Great new app! **Rating:** 5.0/5.0 stars **Reviewed by:** Misty T. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Map My Customers?** love the visual feel of this one! its pretty organized and easy to follow. lots of ways to sort! it's a fun and fresh way to log and research about our customers! **What do you dislike about Map My Customers?** its a transition going from an older system to this fresh new look but they have awesome support and even live chat to help navigate through it! **What problems is Map My Customers solving and how is that benefiting you?** making it super simple to add info for different categories that everyone in our organization can be tagged on to share the load! I love it! ### 16. MMC Reorganized Our Sales Team **Rating:** 4.5/5.0 stars **Reviewed by:** Brent G. | CAREFIRST IMAGING - VP OF BUSINESS DEVELOPEMENT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Map My Customers?** The "distance betweeen check-in and entity location." This specific feature separates MMC from the competition and is a must-have if you're the team manager. **What do you dislike about Map My Customers?** The Daily Activities reports are only supported by Excel. We typically do not use MS- Excel and primarily use Google DOCS which can be limiting at times. **What problems is Map My Customers solving and how is that benefiting you?** When replacing a seasoned salesperson with a new salesperson, the new member immediately knows the who, where and recent history of the routed accounts. Nice! ### 17. Light weight CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha S. | Intership , Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Map My Customers?** Best tool for sales rep while traveling to their client location. Easily assign and define sales territories to sales reps and easy administration **What do you dislike about Map My Customers?** The cost of platform is high, especially for startups where I worked for **What problems is Map My Customers solving and how is that benefiting you?** As Marketing intern, it helped to get and track performance through heatmap of territory. We used the admin services to assign territories to sales rep ### 18. Looks like this will be the perfect app **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | INDUSTRIAL OUTSIDE SALES PROFESSIONAL, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Map My Customers?** It's simple to use and solved the problem of me quickly mapping an efficient day of sales calls. **What do you dislike about Map My Customers?** I had an issue and MapMyCustomers reached out and was great at helping me correct what I was doing wrong. Good support! **What problems is Map My Customers solving and how is that benefiting you?** The time it takes to plot out each day of calls. Saves time and I can see more customers in a day. ### 19. The best mobile CRM experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle f. | Territory Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Map My Customers?** MMC helped me improve with territory planning and overall execution in the field. The mobile and desktop experience are so easy to use from wherever I'm at. My favorite part of the platform is that it includes a bi directional integration with my CRM Salesforce. **What do you dislike about Map My Customers?** If they built mileage tracking into the platform then it would literally have every aspect of what I need in the day of a life of an outside sales rep. They do a great job of building what users ask for so hopefully it's in the near term roadmap **What problems is Map My Customers solving and how is that benefiting you?** I had no idea what my total addressable market was until I started using MMC. I was spending hours a week doing admin work and now I would say I have most of those hours back to be in the field serving my customers and targeting new prospects. It provides any rep at any level of tech sophistication with a really intuitive and straightforward workflow ### 20. Wonderful experience implementing MMC for our Sales and Operations teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Sal C. | Vice President of Sales & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Map My Customers?** Knowing where the team is at all times, seeing when we last inspected a site or had an issue in a face-to-face meeting. We use it to create routes in Mobile Shredding, and Janitorial Inspections and to cluster new service requests from our existing footprint. we cover the entire state from High Point to Cape May NJ, and seeing where a truck is, or where an agent is when a ticket comes in is essential to our daily operations. **What do you dislike about Map My Customers?** We are a 95% Government shop so we are not using the lead search at the moment, this is not to say it is a dislike or a bad service, we just were not able to us this will keeping up with essential services during the pandemic. **What problems is Map My Customers solving and how is that benefiting you?** New contacts, backup contacts.. we service over 500 sites in NJ and there was a lot of attrition during Covid, MMC helped us keep up. ### 21. My digital shoebox of business cards and so much more **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Map My Customers?** The route planning and easy check in capabilities have been a major help to me. In the last 10 years of b2b field prospecting I have gone from shoebox, base, outfield, badger, geo pointe, map anything, and MMC IS THE ONLY ONE THAT DOES IT ALL! **What do you dislike about Map My Customers?** I do wish sales force integration could be more granular. I have workflows setup in sales force but if we could do parent child relationship association in MMC and have it update onto sales force that would be nice. Also duplicate check and adding geo location. Accounts could be done a bit better based on other apps I've used. Few too many steps to add a new account using geo location. Also offline is not great. However. These are far outweighed by the benefits in others. **What problems is Map My Customers solving and how is that benefiting you?** Organization. Note keeping time savings. I can add follow-ups and keep track krwho what and when WAY easier than. A desktop CRM, wish deals was better laid out on iOS all though ### 22. This would help in business expansion **Rating:** 2.5/5.0 stars **Reviewed by:** Manik S. | Application Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Map My Customers?** This will bring a drastic change and will be easier to relate types of customers. **What do you dislike about Map My Customers?** This would also create confusion as these are not sorted. **What problems is Map My Customers solving and how is that benefiting you?** Problems related to the information which is missing and the queries they have in their mind. ### 23. Map My Customers Solved Our Software Search **Rating:** 4.5/5.0 stars **Reviewed by:** Richard W. | Area Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Map My Customers?** Ease of use; graphics; reports that are concise and useful. **What do you dislike about Map My Customers?** Not able to adapt and add some needed reports for our use. **What problems is Map My Customers solving and how is that benefiting you?** 1. Inventory/asset tracking 2. Rep's time in the field 3. Account tracking & updating 4. Route Planning 5. 'Know before you go.' 6. We have created additional accounts due to the efficiencies of the software 7. Track multiple CSR programs ### 24. Great Resource for Remote Sales Reps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Map My Customers?** We love the ability to create routes for our East Coast Sales Rep based on the areas he plans on visiting. We enjoy being able to include current customers and potential leads. The integration with HubSpot is nice, as well, so his notes transfer to our customer database. **What do you dislike about Map My Customers?** Our East Coast Sales Rep is not very tech savvy, so getting him used to checking in and keeping notes in the app is challenging. The app is easy to use for those familiar with technology, but not so much for those who aren't. **What problems is Map My Customers solving and how is that benefiting you?** Map My Customers is helping us identify new leads in specific areas, as well as keeping us knowledgeable about the customers and potential leads our sales rep visits. It is helpful since our corporate headquarters are on the West Coast, and he is on the East Coast. ### 25. Simple, fast, and Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Mimi C. | Showroom Sales Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Map My Customers?** It is extremely user friendly. It is easy to teach new coworkers how to use it. **What do you dislike about Map My Customers?** There are times when the website is down and I am not able to input information. **What problems is Map My Customers solving and how is that benefiting you?** It keeps track of our weekly traffic and helps us in creating reports for our company. ### 26. The app is great for remembering previous in counters with a customer. **Rating:** 4.0/5.0 stars **Reviewed by:** Nick B. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Map My Customers?** Remembering information about a previous customer in counter **What do you dislike about Map My Customers?** How early the report sends daily. Sometimes I don't have time to get my entries in **What problems is Map My Customers solving and how is that benefiting you?** It is nice to pull up a map of close by potential customers when I don't know the area. It makes me more productive ### 27. Great application but needs tweaks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Map My Customers?** The lead generation tool is what I use the most **What do you dislike about Map My Customers?** There needs to be a select all button when you are adding new leads with it eliminating any duplicates automatically. Also there are lots of categories that would be helpful that you have listed but there is never the actual info. If the category is there the info for the lead should be as well. **Recommendations to others considering Map My Customers:** Great tool but make sure you have the extra time on your hands **What problems is Map My Customers solving and how is that benefiting you?** Mass lead generation ### 28. Very easy and convenient method to track all activity and upcoming appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Map My Customers?** Using the routes to be time efficient. It is also convenient to check back on notes from previous calls **What do you dislike about Map My Customers?** Searching for a particular national account ship to address. Can get overwhelming trying to search with no luck typing keywords **What problems is Map My Customers solving and how is that benefiting you?** No problems experienced while using the app. Pretty self explanatory. Plus their is always help via email ### 29. Outside Sales: Starting using in 2014, and have been blown away with the product. HIGHLY RECOMMENDED **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin W. | Field Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Map My Customers?** The ability to access my accounts at a glance with the ability to store info, call and email customers like a real CRM. Color Coding Visit Reminders Mobile Friendly **What do you dislike about Map My Customers?** Not much, the app and website is very well built. I am able to use it as a mobile app to check my surround customer base. I used to cover a small area, but not have to cover multiple states, so this is very helpful **Recommendations to others considering Map My Customers:** If you are in outside sales or have mulitple locations to keep track of this app is amazing for keeping contact info, addresses and allowing you to add notes, comments, etc.. to each visit. **What problems is Map My Customers solving and how is that benefiting you?** I'm able solve the issue of seeing all of my customers in a given area. As well as solving the issue of a mobile CRM. The benfits are planning customer visits , documenting interactions, storing each customer into a given category, etc... ### 30. Easy and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Map My Customers?** I love that you can view all activities between sales reps in the company. **What do you dislike about Map My Customers?** Occasionally it will glitch and I will have to reenter data. **What problems is Map My Customers solving and how is that benefiting you?** It helps us target what customers need more attention and what type of outreach is most beneficial. ### 31. Great Platform for Reps on the go! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** The mobile app is terrific, works in real-time as reps visit clients. The entire platform has been built with sales reps in mind, not from a manager oversight perspective. **What do you dislike about Map My Customers?** There has been the odd hiccup, but the whole MapMyCustomers team is incredibly responsive, professional, and quickly addresses any issues. **Recommendations to others considering Map My Customers:** all CRM's depend on staff adoption, MapmyCustomers has a sales rep 1st focus, so it's not perceived as a reporting or tracking tool. The platform makes a reps life easier day to day, so they naturally want to use it. This means great adoption, good data in, and thus good data out. **What problems is Map My Customers solving and how is that benefiting you?** Reps can log calls in real-time so keeping the CRM up-to-date is not an additional task. The ease of the platform encourages full adoption. Real data at a rep's fingertips when it's needed is vital. ### 32. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra N. | Regional Marketing Manager - NorCal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Map My Customers?** The streamlined process on updating customers to the map **What do you dislike about Map My Customers?** I don't use the people feature because I already have that info under companies **What problems is Map My Customers solving and how is that benefiting you?** We are seeing a better way to contact with our prospects ### 33. Amazing!! So easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Map My Customers?** I like how map my customer is so simple and effortless to use. It is extremely helpful in terms of showing insight into our accounts and business. **What do you dislike about Map My Customers?** I do not like when map my customer occasionally glitches. **What problems is Map My Customers solving and how is that benefiting you?** Map my customer solves our problems of showing how clients are reaching out to us, how many times, and their sales within the past year. ### 34. Map My Customer Softward **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Map My Customers?** Great application that allows us to map all of our customers in one place. We have tried several other mapping softwares but this worked the best for our organization. **What do you dislike about Map My Customers?** We do not have any dislikes on the product. It can be accessed via PC, tablet, or phone. The flexibility of these 3 platforms works great for our business. **What problems is Map My Customers solving and how is that benefiting you?** The best part of this program is you it helps you route your trip to any given location. There are other apps out that we tried that did not work as well as this one. ### 35. Great Sales Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ben L. | VP of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Map My Customers?** MMC is an easy-to-use, robust application that allows my sales team to focus on productivity and not get bogged down with lengthy reports and planning. They can assemble the data they need quickly and easily, review past activities, and get insights about their performance at a glance. As a management tool, the data is well structured and useful for tracking my team's progress. **What do you dislike about Map My Customers?** At times we have issues with our team members logging in and being able to access their account data. When we go to the map routing feature, it shows up as New York City for the location. **Recommendations to others considering Map My Customers:** If you're looking for an application that is both easy to use and provides robust data for sales planning and tracking, MMC is a great solution. **What problems is Map My Customers solving and how is that benefiting you?** The problems we're able to solve with MMC include helping our team manage their time and set priorities based on customer's needs and company initiatives. The benefits we realize include real-time activity tracking, a centralized application for updated customer information, and the ability to prospect with the find feature. ### 36. Great tool to find customers that are in the area you are already traveling to. **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica R. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Map My Customers?** maps - IF ONLY they linked to google maps.. the addresses are stagnant and that is frustrating and time consuming for an on-the go outside sales person driving everywhere. **What do you dislike about Map My Customers?** i wish MMC communicated Both ways, not unitlaterally with salesforce. if i put a customer and notes into MMC, it NVR makes its way to Salesforce.. i have to enter it in SF 1st vs just using MMC :(.. Hourly refresh w SF would help as well vs daily. if there is No address - the customer doesn not show at all in MMC..:( but it would be nice if they popped up with a FLAG or something --saying to add it in SF.. or MMC? RE: new design that is launching.. .....I LOVE the new layout for company details w/ the visit, event.. section..please note to UI/UX that one..it did not let me select today.. june 10th but defaulted to june 8th (maybe because not yet launched? or glitch??) also it would be ESSENTIAL to add an EDIT feature to the notes. rt now you can only Trash/delete ,there is NO EDIT button. - thx, Also - not sure if it is possible, or already in play, but PLEASE please add the functionality for Addresses to link to google maps on the app! it does me no good to see an address then have to 1. write it down, then 2. type it separately into google maps. thx!! please pass along to UI/UX. - thx jess **Recommendations to others considering Map My Customers:** n.a **What problems is Map My Customers solving and how is that benefiting you?** saves some time setting up my route every morning **Official Response from Tannia Dougherty:** > Hi Jessica! Thank you so much for your feedback and for sharing how much Map My Customers helps you save time setting up your route every morning. I have great news for you, we DO offer a 2-way sync every hour between Salesforce and Map My Customers which includes address information! We also link directly to google maps for the most up to date information, allow you to update a note, and include quick links to google maps for addresses in our system. I would love to walk you through these features, please contact me at tannia@mapmycustomers.me. Thank you again for being a great customer. ### 37. Saving time & maximizing productivity to drive growth has never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | District Sales Manager - Medical Device, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Map My Customers?** I love the mobile capabilities to easily log and identify opportunities/call points from the field. No more logging into my hotspot 100 times a day just to fill out my CRM. More time focusing on key aspects of field sales and driving revenues & growth. Categorizing my customers based upon account tiers to be more strategic with where I spend my time each day. **What do you dislike about Map My Customers?** No mileage submission for expense reports yet **Recommendations to others considering Map My Customers:** If you are considering a mapping tool to amplify your field performance - look no further. I spent years in previous roles using Badger, map point, and other mapping platforms that were annoying or fell short of expectations. MMC is regularly innovating and updating the platform to focus on customer feedback for new development to consistently improve and evolve with your needs. **What problems is Map My Customers solving and how is that benefiting you?** Better connectivity in the field, easier to identify targets nearby & grow territory, seamless integration into CRM, new business development. **Official Response from Tannia Dougherty:** > Thank you Andrew! Thank you for sharing how easy it is to log and identify opportunities from the field on your mobile phone with Map My Customers, saving time and effort. So glad to hear you are using us to categorize your customers and to grow revenue and identify new prospects nearby. We value your feedback and are regularly updating our roadmap to make sure we are providing the best user experience for our outside sales field reps. Thank you for being the best part of Map My Customers! ### 38. Fantastic App for Traveling Sales Reps! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey R. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** Map My Customers is a fantastic app for traveling sales reps - you have all of your accounts mapped out right there for you, so when you go to make your plan, you can see all of your customers in a certain area. It makes calling on your customers SO easy! I also love that you can log your activities immediately, in your car, so you don't have to go back later and try to remember all the calls you made. It maps out routes for you so you can hit every account in the best order to save on drive time. It also has a find leads function, so if you are in a city and you have some spare time, you can use that and find new accounts to call on. It is so easy to use, and it has made my life in sales that much easier! There are too many benefits to list here - so you just have to try it for yourself! **What do you dislike about Map My Customers?** The only thing I currently dislike about Map My Customers is that it is not currently directly attached to my work's internal system - so I cannot see current customer's YTD spend or open orders through MMC, or if a new customer is added to my internal system, a manual upload has to happen to get that customer to show in MMC. However, they are currently working on getting our two systems to connect so that this issue will be resolved soon! The developers at MMC are amazing, and if you don't like something, or something doesn't work exactly how you need it to work, they will fix it for you! Literally any issue we have come across, MMC has fixed it. We couldn't be happier! **What problems is Map My Customers solving and how is that benefiting you?** Map My Customers has helped my company solve the routing issues that many of our sales reps were having. Before MMC, we did not have a tool to visualize all of our customer accounts on the map to make a plan and route to make customer calls effectively. This tool has made planning and routing our calls SO easy, and now we don't miss any accounts in any specific areas that we may have missed before. **Official Response from Tannia Dougherty:** > Lindsey, thank you for highlighting all the features you love about Map My Customers. We are so glad to hear it helps you map out your customers, save time, and find new customers easily. We do have native integrations with a a number of CRMs, enable Zapier integrations, and have an OpenAPI. I am glad to hear we're currently working to help you save even more time by integrating with your internal system. Please reach out if there is anything else we can do to help! ### 39. Good, but requires a ton of flexibility on your part **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Map My Customers?** MMC is the best software I have found for pure account visualization and mapping. It is easy to edit accounts, and use colorful map pins to distinguish between different account types. I do not use the routing function, but other programs weigh heavily on this so they do not suit my needs as well as MMC. **What do you dislike about Map My Customers?** I dislike how frequently they update the platform. It would be ok if small updates were made, but it seems like everyone I update the app, I have to re-learn the interface. Also, it used to be much easier to manage accounts on the desktop website, but, I have managed after a slight learning curve. **Recommendations to others considering Map My Customers:** Easy to upload accounts and visualize accounts on a map using colored pins. However, it can be a little complex if you are interested in it solely to create routes. **What problems is Map My Customers solving and how is that benefiting you?** I love how easy it is to edit the accounts from your mobile device and how easy it is to send the info to GPS. ### 40. MapMyCustomers.com is a great resource for organizations that leverage outside sales reps. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** It provides our traveling reps with a centralized tool for managing all the dealers in their territories and plan their visit routes efficiently. The flexibility to add custom fields and include data that's useful to the outside reps and provides KPIs to their managers helps to keep the sales team's focus aligned with strategic goals. The team at MapMyCustomers has also been very responsive to suggestions and has already modified the tool based on feedback we've provided throughout our use. The handful of platform issues we encountered have been solved and the platform is always getting better. **What do you dislike about Map My Customers?** Most modern businesses rely heavily on web-based platforms (shared folders, CRMs, portals, etc.), but the custom fields currently don't recognize URL or email formats. URLs and email addresses don't display as active links in company details for our traveling reps. There is only one field for a web address, so we're forced to choose what link to show. **Recommendations to others considering Map My Customers:** Noted above in the "what I dislike" section. **What problems is Map My Customers solving and how is that benefiting you?** We're trying to centralize critical account information in one place that can be easily accessed by traveling territory managers. We're also using the tool to manage those territory managers by keeping track of their account management activities. ### 41. Map My Customers is a great tool to help me improve my relationships with existing customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn G. | Territory manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** MMC helps me find leads and keep notes! I am able to easily navigate on the app to help me find new leads and keep track of my notes with leads. **What do you dislike about Map My Customers?** Map my customers is always willing to take input and advice on the app to help make your experience better and custom for you. It really helps take away any downsides to the app. **What problems is Map My Customers solving and how is that benefiting you?** I have benefited from map my customers creating routes for me to help me navigate my territory better as well as finding new leads and putting all my notes in one easy to find space with my leads. ### 42. Great prototype. UX looks promising for future **Rating:** 4.5/5.0 stars **Reviewed by:** Josh J. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Map My Customers?** From an outside sales guy perspective, this tool has more promise and use than just about anything I've ever seen. I look forward to seeing their API list expand and getting their UX dialed in tight **What do you dislike about Map My Customers?** Some of the desktop features are clunky. Building routes is messy and inconsistent. Setting location when looking for leads or more business is just not intuitive. The field app is great and getting better with every update. The desktop for management really has a gap **What problems is Map My Customers solving and how is that benefiting you?** #yourjob Let me know if you need someone to articulate your value proposition. ### 43. Map My Customers Is The Best Way To Get New Sales Reps Off On The Right Foot **Rating:** 5.0/5.0 stars **Reviewed by:** Bill W. | National Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** The fact that it shares information with my HubSpot CRM. Changes in Map My Customers will sync with HubSpot for accurate data across both platforms. **What do you dislike about Map My Customers?** Map My Customers software can be a little quirky when you first set it up. But, once you get it set up correctly and know the best ways to navigate the platform, it works like a charm. **What problems is Map My Customers solving and how is that benefiting you?** New sales reps can find a new territory overwhelming. Map My Customers allows management to prioritize their activity and routes for visiting customers and prospects. Sales reps can hit the ground running faster and become productive right away. ### 44. Useful tool, some kinks to be worked out! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Map My Customers?** The mapping feature that this platform is centered around is unique and very helpful for our outside sales team. The team at MMC is very helpful as well. **What do you dislike about Map My Customers?** We have lots of issues with getting data from the platform. For example, we have automated reports that just sometimes do not arrive. Integrations with our ERP system and CRM have been complex and expensive. **What problems is Map My Customers solving and how is that benefiting you?** The ability to create routes and track field rep activity in real (or at least somewhat real) time. ### 45. Maps make it easy to understand! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** I like that you can group customers and them filter these customers on the map.. I think it is so much easier to plan when I have a birds eye view of the area **What do you dislike about Map My Customers?** We are having some issues with defaults settings that don't make sense to us and some issues implementing custom fields that get info from our ERP. **Recommendations to others considering Map My Customers:** Make sure that any ERP integration is complete and tested before the roll out. This would make training and adoption by users more meaningful. **What problems is Map My Customers solving and how is that benefiting you?** I think it's MMC helps me a bit more organized as it relates to planing for day to day activities. It is also easy to use in the fly when the plan changes to stay productive ### 46. Map My Customers software: Timesaver & Valuable software addition!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard W. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** Ease of use. Graphics are clear for comparable data info. **What do you dislike about Map My Customers?** I am not able to generate several much-needed YTD graphs along w/past year YTD data graphs. **What problems is Map My Customers solving and how is that benefiting you?** 1. Time-saving route generation. 2. I am now able to track corporate assets by uploading pix to each account. 3. Marketing programs can be rolled out and tracked by color-coded drop pins. ### 47. Map My Customer is a great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** I like that the Map My Customer team is always there to help. When my team has an issue Map My Customer is a chat away from solving our issue. The team has always been more than helpful when we need training sessions or additional help with features. Also, the team is more than polite and professional when it comes to our business relationship. **What do you dislike about Map My Customers?** Map My Customer is a new program that comes with its ups and downs. There are bugs here and there but overall the program is great! **What problems is Map My Customers solving and how is that benefiting you?** We are utilizing the mapping tool in order to reach new or old businesses within the dental field. The team has recognized that the looping function on the mobile app makes setting a route very easy. ### 48. Continuously improving. A real go to solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony L. P. | New Equipment Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Map My Customers?** Map My Customer is continuously improving and helping me to manage my customers needs and keep track of vital information in developing my client base. **What do you dislike about Map My Customers?** Hard to navigate efficiently on a iOS system. **Recommendations to others considering Map My Customers:** Try it!, you won't be disappointed. **What problems is Map My Customers solving and how is that benefiting you?** Keeping track of notes such as names and numbers and what the prospective customer requires or has purchased in the past ### 49. MMC Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Map My Customers?** I like having all my accounts viewable on a map. It makes it easy for me to plan my route for the week or on the fly. **What do you dislike about Map My Customers?** One cons is the constant update to the layout on the MMC App. It's like I have to relearn how to use it all over again. **Recommendations to others considering Map My Customers:** It's a must if in Outside Sales. **What problems is Map My Customers solving and how is that benefiting you?** A current problem would being not able to upload multiple accounts from a spreadsheet. Turns out I no longer have authorization to up load accounts using the spreadsheet option. ### 50. My MMC Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Map My Customers?** Extremely user friendly. If there is an issue it seems very easy to have tweaked by MMC staff. It allowed me to organize gathered information so I can refer back to when needed. **What do you dislike about Map My Customers?** Initially it was difficult to receive reports from my co-worker and "link" our accounts we share. That has since been resolved. **What problems is Map My Customers solving and how is that benefiting you?** We have solved the issue of cross over with my co-worker and myself where we share the same accounts. Benefits are that things are documented in a way that is easy to refer back to and use the information I already gathered. - [View Map My Customers pricing details and edition comparison](https://www.g2.com/products/map-my-customers/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+01%3A08%3A44+-0500&secure%5Bsession_id%5D=0d9f0691-d367-4612-8623-a250b8f622c4&secure%5Btoken%5D=29ece53537f594b89772f904d9f19df4b31401d50ccef31673162aff267d78f0&format=llm_user) ## Map My Customers Integrations - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Map My Customers Features **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker ## Top Map My Customers Alternatives - [Badger Maps](https://www.g2.com/products/badger-maps/reviews) - 4.7/5.0 (322 reviews) - [SPOTIO](https://www.g2.com/products/spotio/reviews) - 4.5/5.0 (383 reviews) - [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) - 4.5/5.0 (429 reviews)