# Map My Customers Reviews **Vendor:** Map My Customers **Category:** [Field Sales Software](https://www.g2.com/categories/field-sales) **Average Rating:** 4.5/5.0 **Total Reviews:** 143 ## About Map My Customers Map My Customers is a field sales execution platform that helps teams run the field with clarity and control. Most sales tools show you what already happened, but they don’t help reps decide what to do next. Map My Customers brings planning and execution into one place so reps know where to go, who to prioritize, and how to spend their time in the field, while leaders get real visibility into what’s actually happening day to day. Turn Field Activity into a System: Give your team a clear, repeatable way to plan and execute their day. \* Visualize your book of business and territory on a map \* Identify high-value opportunities and coverage gaps \* Prioritize accounts based on activity and potential Plan and Execute in the Field: Help reps make better decisions in the moment. \* Build optimized routes in seconds \* Find nearby opportunities between meetings \* Make every trip more productive Capture Work as It Happens: Reduce seller burden and eliminate end-of-day admin. \* Log visits in seconds with voice-to-text notes \* Automatically capture field activity \* Keep CRM data accurate without extra effort Give Leaders Real Visibility: Move beyond delayed reporting and incomplete data. \* See field activity as it happens \* Understand what’s working across reps and territories \* Coach and improve performance with real insight Built for the Tools You Already Use: Map My Customers integrates with Salesforce, HubSpot, and other core systems to extend your CRM into the field, not replace it. ## Map My Customers Pros & Cons **What users like:** - Users commend the **responsive and helpful customer support** of Map My Customers, providing essential assistance whenever needed. (5 reviews) - Users find the **ease of use** of Map My Customers enhances their sales efforts and daily planning efficiency. (4 reviews) - Users value the **easy integration** of Map My Customers with other systems, enhancing their daily operations seamlessly. (4 reviews) - Users value the **efficient route planning** in Map My Customers, significantly enhancing their customer visit experience. (4 reviews) - Users appreciate the **efficiency** of Map My Customers, enhancing customer visits and lead management seamlessly. (3 reviews) - Users value the **user-friendly features** of Map My Customers, especially the helpful routing and lead management tools. (3 reviews) - Users appreciate the **responsive and helpful customer support** of Map My Customers, enhancing their overall experience. (3 reviews) - Lead Management (2 reviews) - Mobile App (2 reviews) - Product Quality (2 reviews) **What users dislike:** - Users find **limited accessibility** due to discrepancies in features between mobile and web versions of Map My Customers. (3 reviews) - Users note the **limited features** and inconsistent filters between mobile and web versions, affecting usability. (2 reviews) - Users find **limited customization** options in Map My Customers, impacting its use beyond client location tracking. (1 reviews) - Users find the **slow updates** can disrupt settings, leading to a clunky experience with certain app services. (1 reviews) - Users experience **software glitches** occasionally, but the support team addresses issues promptly and effectively. (1 reviews) - UX Improvement (1 reviews) ## Map My Customers Reviews ### 1. The interface is easy to work with and organized to find the information I am searching for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** Ability to add activities is seemless; easy to find and easy to populate. Running simple reports is also very easy and quick. **What do you dislike about Map My Customers?** No ability to search for customers via account number. This makes it especially difficult when there are customers nationwide with the same name. **Recommendations to others considering Map My Customers:** Its as good as the inforation you upload into it. If that information is faulty they MMC cannot improve it. **What problems is Map My Customers solving and how is that benefiting you?** Easy to determine which "pockets" of territory have a concentrated customer base or no customer base at all. ### 2. A strong map based CRM with a good customer service team behind the product **Rating:** 4.0/5.0 stars **Reviewed by:** Eric M. | National Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** The ability to quickly manage territories, identify opportunities geographically, and keep an eye on my teams' pipeline. **What do you dislike about Map My Customers?** MMC does not directly integrate with our back end system, and there are limited customizations available. **What problems is Map My Customers solving and how is that benefiting you?** traditional CRM needs and territory planning. ### 3. Time saver, user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena K. | Medical Sales Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** Geo-targeting capabilities keep my day moving. **What do you dislike about Map My Customers?** Pop-up covers the area that I'm currently typing in. **Recommendations to others considering Map My Customers:** Can't think of any. **What problems is Map My Customers solving and how is that benefiting you?** Efficiency in gathering daily outreach and built-in reporting to share with team leadership. ### 4. Overall, MMC is easy to use and more efficient than other CRM's. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Map My Customers?** I can easily pull up accounts and find or add notes. **What do you dislike about Map My Customers?** Not much I don't like. The only problem I am having I explained in the box below. **Recommendations to others considering Map My Customers:** I don't have any recommendations. **What problems is Map My Customers solving and how is that benefiting you?** When I add a note as an activity, the screen doesn't scroll down when I'm typing, so I am typing blindly and hope when i pull the screen down I don't have to edit what I already typed. ### 5. Map My Customers has transformed the way I approach managing a territory **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** Their support team loves feedback and are constantly trying to find ways to improve **What do you dislike about Map My Customers?** Because of how quickly the company has expanded and is improving, it is difficult to keep up with. **What problems is Map My Customers solving and how is that benefiting you?** It quickly determines areas of untapped potential. Our team is certainly less likely to miss a convenient stop by referring to MMC as they travel ### 6. Crooks **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Map My Customers?** They make processing your payment very easy. **What do you dislike about Map My Customers?** If you try to cancel your subscription, they will charge you anyway and won't give you your money back. **What problems is Map My Customers solving and how is that benefiting you?** I tried their software for nearly a year and it did not help manage my customer database nearly as well as their competitors. ### 7. Vroom vroom around Town **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Map My Customers?** MCM is very user friendly and visually pleasing. **What do you dislike about Map My Customers?** Cost, since I use it out of pocket & my company doesn’t pay for it **Recommendations to others considering Map My Customers:** It is a great tool to use for making sales, planning your routes & see opportunities. **What problems is Map My Customers solving and how is that benefiting you?** I am able to schedule routes with ease, adjust each day if needed. ### 8. Great mapping tool for clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Map My Customers?** The mapping feature is what I use the most. Routing tool. **What do you dislike about Map My Customers?** I don't really have any downsides to using this. **Recommendations to others considering Map My Customers:** Look at the mapping and routing features. I found them to be very strong. **What problems is Map My Customers solving and how is that benefiting you?** I've been able to keep my client visits systematic. ### 9. Can’t live without it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Map My Customers?** Each issue thst arises is responded to promptly **What do you dislike about Map My Customers?** Inability to back out of companies without the system locking up **What problems is Map My Customers solving and how is that benefiting you?** Being new to an outside sales position, I enjoy the ability to map & take notes in the same app ### 10. MMC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** I like thae pins on the map feature. When on a route you can clearly see where customers are. **What do you dislike about Map My Customers?** I dislike the add prospects feature. It always defaults back to a standard location when I try to add multiple new accocunts **What problems is Map My Customers solving and how is that benefiting you?** I am not really solving any. ### 11. Great for what we do! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Map My Customers?** I like that we can track our client's listings for future use if we need footage due to weather circumstances. **What do you dislike about Map My Customers?** We need some more colors to coordinate with our clients :) **Recommendations to others considering Map My Customers:** It is worth a shot to try something out that may save you time **What problems is Map My Customers solving and how is that benefiting you?** We are able to locate all our listings in one spot and that makes this very beneficial to our team and it saves time to locate what we need. ### 12. Map My Customer simplifies my day to day schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** I enjoy that I can create activities when I visit a dealer. **What do you dislike about Map My Customers?** I enjoy the app and haven't found something that I don't like **Recommendations to others considering Map My Customers:** Definitely recommend if you have a region and need to organize your visits **What problems is Map My Customers solving and how is that benefiting you?** No issues ### 13. Good CRM and Improving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Map My Customers?** Nicely tracks daily activities by sales rep and provides visibility of who is doing what where. **What do you dislike about Map My Customers?** There are still some kinks to be worked out in the more simple functions that hinder overall use i.e. the search bar will pull way too many records even if the words used are pinpoint specific. **What problems is Map My Customers solving and how is that benefiting you?** Accountability and productivity have increased. We are moving customers, cold and warm, through the sales funnel quicker. ### 14. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** It's straight forward and easy to navigate. **What do you dislike about Map My Customers?** Fields are not always present. Do not like having to find fields in the drop downs. **What problems is Map My Customers solving and how is that benefiting you?** Efficiency in my daily route. Like the email from account feature. ### 15. Sales Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** Customization, ease of use, and mobile friendly. **What do you dislike about Map My Customers?** Not allowed to change unique identifier. **What problems is Map My Customers solving and how is that benefiting you?** Customer account/contact profiles, deal priortizing, live updated funnels, and contact/activity cadence measurements. ### 16. Great App for organizing your daily routine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Map My Customers?** Map routing and ability to change the status of accounts **What do you dislike about Map My Customers?** All the updates and changes that happens **What problems is Map My Customers solving and how is that benefiting you?** Integrating our data within the app that helps me identifying key accounts ### 17. Big asset to my job **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie O. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Map My Customers?** I can keep track of all my vendors in one map, statewide **What do you dislike about Map My Customers?** That I can't screenshot a "business card" like screenshot to forward to staff. **Recommendations to others considering Map My Customers:** It's a great app **What problems is Map My Customers solving and how is that benefiting you?** Keeping track of vendors ### 18. Can’t imagine selling without this tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Map My Customers?** Can regularly run reports of my companies, deals, people, and activities! **What do you dislike about Map My Customers?** Nothing I dislike! Very user friendly resource **What problems is Map My Customers solving and how is that benefiting you?** Allows me to have greater transparency and organization into my business ### 19. My experience was good to do Louise and Kim **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Map My Customers?** The ability to track my team, the tracking reports, and the support if i get. **What do you dislike about Map My Customers?** It was a little cumbersome to input and gathering the data. There were some hiccups with the mobile app that were rectified. Prompting would help for inputting notes. **What problems is Map My Customers solving and how is that benefiting you?** Just tracking and seeing where the reps are ### 20. MMC Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nick M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Map My Customers?** I have used many different CRM platforms and none have made it easier than MMC to import customer lists. The routing function of the platform is very straightforward as well. By far the best App in terms of CRM services and real time updates between web and app make things run very smooth. The ability to have sales leads show up is also a big bonus. **What do you dislike about Map My Customers?** Our company does a lot of work with Canada's largest grocery banners (Loblaws, Sobeys, Costco etc.). MMC needs to incorporate a way for these to be shown as pins by banner and/or store name instead of company name. **What problems is Map My Customers solving and how is that benefiting you?** Sales leads, tracking deals, routing sales reps, customer visibility. ### 21. Great App - Easy to Use - Constant Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Map My Customers?** I like the routing aspect of the app. You can select specific pins in a region, have a start and end location, and build a route that limits windshield time. **What do you dislike about Map My Customers?** I do not like how hard it is to upload an account list in bulk. NOTE: this is due to my company settings not Map My Customers. **Recommendations to others considering Map My Customers:** I recommend uploading your accounts with as much info as possible. **What problems is Map My Customers solving and how is that benefiting you?** I am working with Map My Customers to show pins within a territory. I really like the color options for pins. I can sort pins depending on type, payment terms, etc. ### 22. Online Experience >>> Mobile App **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Map My Customers?** I like that I am able to plan my days in advance and organize all of my notes in one central location. The lasso feature is helpful when I'm trying to make the most of my day in a given area and I want to find a couple quick stops I can make on my way to the next meeting. **What do you dislike about Map My Customers?** The mobile app has undergone many changes that I believe were intended to be for the better, but it has created a lot of headache trying to learn the new system. There are several glitches from time to time that discourage me from using the app in the field so I prefer to take notes and manually input at end of my day. **Recommendations to others considering Map My Customers:** Take advantage of the customer support team whenever you are feeling frustrated. I have found that they are always happy to help and relatively quick to respond. **What problems is Map My Customers solving and how is that benefiting you?** It is helpful in that it enables me to visualize what opportunities are around me, and sometimes even though I haven't planned on visiting a place that day the map can bring to my attention accounts that are close by that I haven't touched in awhile in some cases. ### 23. MMC review **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. A. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Map My Customers?** The mobile app is awesome - cant beat the ability to update customer notes before you leave the parking lot while its all fresh in your head **What do you dislike about Map My Customers?** We migrated from the first version and we experienced some data loss but thats always expected when upgrading **Recommendations to others considering Map My Customers:** Great program very robust and the tech support is really there **What problems is Map My Customers solving and how is that benefiting you?** Lead tracking and follow up on active deals is super easy because its all right there for you ### 24. Time saving, money saving, easy **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden L. | Account Executive - Northeastern US, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2020 **What do you like best about Map My Customers?** Huge fan of the tool and have personally recommended to multiple friends and colleagues. As someone who has a large territory to cover and lots of customers within that territory, this tool saves me a ton of time and money. I was burning many hours trying to manually map out and think through where I was going and who I was seeing. With MMC, things are different. Easy integration with HubSpot. I manually uploaded because I just have the starter version, but it was very simple and worked well. As I understand it, the premier version allows you to have it sync automatically. Great tool that's become a key piece in my sales tool portfolio. **What do you dislike about Map My Customers?** Only complaint would be the inability (at least for me) to see the projected stop times at a different time other than the present. For example, if I have a route I want to look at, I'll see the ETA at each of my stops from now. I'd like to be able to set my start time. I'd also like it to automatically add in my final destination. **Recommendations to others considering Map My Customers:** The investment cost is so low that I can't think of a reason not to give it a shot. Having customers visual location shown is just such a gamechanger. If you travel, you need Map My Customers. **What problems is Map My Customers solving and how is that benefiting you?** I needed a solution that would allow me to efficiently map across cities and states. I was spending hours doing that before. Now I can better focus on the interactions with my customers instead of how and when I'm expecting to get there. ### 25. Awesome sales planning and organization tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | Facilities Supply Outside Sales, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Map My Customers?** The map feature is great being able to see a visual representation of all your accounts, and having the ability to color code them however you like. **What do you dislike about Map My Customers?** There have been a lot of changes lately, can be tricky to keep up to date with how everything works. **Recommendations to others considering Map My Customers:** Understand it will take some work up front to upload all your account info. This can be a pain, but once it's done it's done and will be totally worth the benefit. **What problems is Map My Customers solving and how is that benefiting you?** Keeping a large account list organized. Being able to keep track of where in the sales cycle I am with various different customers. ### 26. Good product, easy to use, a Bit spendy.. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2020 **What do you like best about Map My Customers?** Exceptional customer service!!! Once information is initially entered, subsequent data entry is pretty simple. **What do you dislike about Map My Customers?** The monthly fee is high in my opinion. $60.00/month for monthly billing; $10 extra dollars per month vs paying $600/year. **What problems is Map My Customers solving and how is that benefiting you?** All contact/activities are all under the account, and very easy to retrieve that information. Benefit is simple, quick note taking on the fly.. ### 27. Upgrades make the software just like other CRMs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Map My Customers?** The Mapping and optimizing tool is fabulous. It is the reason I got this CRM against all the others out there. I do like that people has no been added as in my work, people continuously transfer and move around. **What do you dislike about Map My Customers?** Before all the upgrades, the App was a super easy, visual mapping app that saved time and optimized my route. With over 450 leads and accounts, I am lucky to only focus directly on the Company level for win or loss. I loved the fact I was able to simply change the company stage, pin colour and enter notes at the company level and when I would get home, a report of all my visits would wait for me. I use to print out my notes and then e-mail accordingly. Simplicity was key to me. In the last year, upgrades have happened that now 3 maps are created instead of 1. Visually, your information is represented as a pin on a map. Each map, you can change the colour of the pins. The 3 maps are : Company - People and Deals. This was what I wanted to avoid in a CRM. Being on the road 6-7 hours a day, I miss the simplicity of the app of only having one map to quickly visualize my visits for the day and prioritizing by stage. The Companies and People maps have been striped of stages and sale funnel capability. This creates an extra step as you can only create routes from this level but the Deals now contain your stage and progress (Sales funnel). BUT, you cannot create a route from deals, meaning, the changes and notes you put in your companies does not change in the deal and vice versa. So if you work on adding notes in a deal, you have to enter some of it twice into the company thereafter. Because what the point of logging on pins where your hot accounts are and not even being able to use that to create a route. In short, I loved the program at it's simplest. The upgrades seem to be getting further from the original idea of a mapping software for your leads which is disappointing. **Recommendations to others considering Map My Customers:** Great to visually see your accounts. Needs a little work with all the new upgrades as it's getting more complicated and a lot of the features are obligatory to use even though you don't need it. Makes me take a few more steps during the day. Would love the ability to make routes from deals or just remove that option to keep it simple or ability that the three categories communicate better together to update your info between them. It's becoming very similar to most CRMs which is disappointing because it's best asset was the map capability and simplicity. The upgrades are furthering from this awesome feature by adding many fields to fill out, extra steps to make sure the categories are all updated the same, and it's just more work. **What problems is Map My Customers solving and how is that benefiting you?** Being on the road 6-7 hours a day, I love that if I need to go to the other end of town for a meeting I can optimize my day by visiting all the accounts on my way for follow ups or just customer service. It really optimizes my day rather than wasting time travelling from one end to the other of the city. ### 28. Best CRM App **Rating:** 5.0/5.0 stars **Reviewed by:** Alec R. | Account Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Map My Customers?** I love how easy it is to look up a customer right after you get done with a meeting and immediately be able to put in activities and notes on the conversation. The App aspect is really able to make this easier especially on the go. **What do you dislike about Map My Customers?** Adding a customer in can be time consuming and there are a lot of fields. **Recommendations to others considering Map My Customers:** If you are looking for a CRM that is mobile this is the best one that I have used. **What problems is Map My Customers solving and how is that benefiting you?** I am better able to keep track of previous conversations rather than reliant on memory. ### 29. The concept is a great idea but still has a lot of bugs to workout. **Rating:** 2.5/5.0 stars **Reviewed by:** MICHAEL F. | SALES MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about Map My Customers?** I like the fact that all of the customers are located on one map and are easy to locate with a tap of the screen. This gives the salesman the ability to quickly plan a route for the day to work more efficiently. The fact that the salesman is able to be as detailed as possible with in the account tab helps them manage and grow the account to the best of their ability. **What do you dislike about Map My Customers?** The new platform went away from some of the reports that we used on a daily basis. We have tried to recreate them but to this point we are unable to do it. The reports are not pulling all of the data. The other issue we are having are the bugs in the system. The app will turn off for no reason and will not always save the data entered. **Recommendations to others considering Map My Customers:** This is a good program for detailed salesman that will take the time to review how to use it correctly. There are more than enough tools in the program that will help a sales organization to grow and expand. **What problems is Map My Customers solving and how is that benefiting you?** The advantage for our salesman is that they are able to review notes entered and saved. This allows them to review the account notes before they revisit the customers or prospects. ### 30. Cooperative Education is a great alternative use for this software. **Rating:** 5.0/5.0 stars **Reviewed by:** Ed T. | Cooperative Education Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Map My Customers?** I love that I can see at a quick glance where all of my students are working. I am required to do monthly site visits with students in the Cooperative Education program. The pins on the map are an awesome way to see where everyone is, plan my visitation routes, and set reminders. Very easy system to use. I am so happy I found this. **What do you dislike about Map My Customers?** There really isn't anything for me to dislike as I am not using this for it's intended purpose. **Recommendations to others considering Map My Customers:** This is a very easy system to use. Great functionality, fast and friendly customer support. I am so glad that I found this software solution. **What problems is Map My Customers solving and how is that benefiting you?** I need to visit students monthly. This software helps me keep track of where they all are, what visits I have made, and because of the great map view, plan my routes for the visits. It would be a logistical nightmare trying to figure out who to visit on which day and where in an approximate 50 mile radius of my office should I go. Very happy with this. ### 31. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2020 **What do you like best about Map My Customers?** The quick customer service via messaging **What do you dislike about Map My Customers?** The glitches when my app signs me out and doesn’t save my activity **Recommendations to others considering Map My Customers:** It’s great **What problems is Map My Customers solving and how is that benefiting you?** Remembering my activity with my customers, the ease of use, it’s very user friendly ### 32. Very helpful tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Map My Customers?** The navigation and route planning are excellent. **What do you dislike about Map My Customers?** Some small things are overlooked that I find a workaround. I'm surprised there isn't automatically a fax field, etc. Wish I could download the data. **What problems is Map My Customers solving and how is that benefiting you?** Keeping customers organized. ### 33. Time is money!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Map My Customers?** It allows me to get to my accounts in the most efficient way! **What do you dislike about Map My Customers?** It kicks me out if I don’t use it for a few days **Recommendations to others considering Map My Customers:** Definitely give it a try. I know it’s help my daily drives. **What problems is Map My Customers solving and how is that benefiting you?** I save so much gas money by using this app! ### 34. User friendly App **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Map My Customers?** Drag and drop new client info in when adding clients **What do you dislike about Map My Customers?** Occasional bugs but usually fixed right away **What problems is Map My Customers solving and how is that benefiting you?** I can keep track of hundreds of customers right on my phone or desk top ### 35. Great Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Map My Customers?** I love the different reports that are available to download. They are super great in the fact that you can customize to any field. The reports are also emailed and exported to an excel file which makes it even more feasible when sorting data. **What do you dislike about Map My Customers?** Sometime I have noticed when adding "USA" to some of my accounts it takes it away after saving it. Not sure why, but when I add it back a second time, it stays. **What problems is Map My Customers solving and how is that benefiting you?** I am solving all of my department's CRM needs simply by this program. I love the benefit of having an interactive map so we can physically see where our agents are located regionally. ### 36. Couldn’t ask for more **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Map My Customers?** The customer service is great. The ability to upload my customers via excel And plan my days out the night before make for a seamless day of calls in the field. It’s easy to add notes and new deals. Must have for field reps. **What do you dislike about Map My Customers?** There isn’t much bad about the app. I think it’s worth the fee. **What problems is Map My Customers solving and how is that benefiting you?** Needed a way to figure out how to optimize my stops during the day and MMC does this ### 37. Map my customers- excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2020 **What do you like best about Map My Customers?** I love how easy and convenient it is to navigate and place notes about my leads. **What do you dislike about Map My Customers?** I like all things about this. There really isn’t anything I don’t like **Recommendations to others considering Map My Customers:** Highly suggest using MMC. Very helpful in your day to day **What problems is Map My Customers solving and how is that benefiting you?** I am able to map out my leads/clients, perform my job closing and also place notes about each company to keep track. ### 38. Great CRM system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Map My Customers?** How easy it is to use. Once you get the hang of everything **What do you dislike about Map My Customers?** Wish is was more targeted to clinics instead of deals for medical device reps **Recommendations to others considering Map My Customers:** Deff use it if you want to have a easy tool to managed customers **What problems is Map My Customers solving and how is that benefiting you?** Easy routes to navigate ### 39. Very organized way of keeping track of current clients and prospects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2020 **What do you like best about Map My Customers?** I enjoy that MMC is very easy to use. It allows your to become more organize and track customers and the last time you had contact with them. Also keeping track of contacts for each account is very easy in MMC. **What do you dislike about Map My Customers?** It would be nice if outlook synced with MMC so that if we email a customer out of outlook, MMC will automatically document that we reached out to that client. **What problems is Map My Customers solving and how is that benefiting you?** Problems solved- keeping contacts and their info in an organized space. Benefit is that I can organize my route for the day without taking time to do in google maps ### 40. Saves time finding and mapping your clients **Rating:** 3.0/5.0 stars **Reviewed by:** Tammy W. | Gerneral Sales Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Map My Customers?** It’s pretty accurate to your location about 90% of the time. Once you have them entered it’s easy. **What do you dislike about Map My Customers?** Entering contacts is not user friendly to just transfer, it asks country most businesses do not have their client list set up like this so I have to manually enter each client. Also they switched driving directions to google maps from Waze, I absolutely hate google maps! **Recommendations to others considering Map My Customers:** Read the reviews before purchasing, shop other similar apps **What problems is Map My Customers solving and how is that benefiting you?** Finding clients fast, color coating months make it easy to know when visited last. ### 41. Great way to track what you’ve done! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Map My Customers?** This app allows me to take detailed notes on who I’ve met and what we did! I can sound really informed when I meet with my customer and I remember their name and some details about them! **What do you dislike about Map My Customers?** There were some bumps in the road at first, but most of the issues have been ironed out. I still don’t like the desktop version, I am very visual and I prefer the map be the home screen. Also on desktop, pressing ctrl + mouse wheel to zoom is annoying. **What problems is Map My Customers solving and how is that benefiting you?** I’m needed to have a detailed pinned map that I could take notes on, I like to click on the account I’ve visited and notate what I’ve done and what was said. ### 42. Excellent tool to assist our business **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle D. | Pricing Analyst, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Map My Customers?** I like the ease of updating accounts via the app and also think the website is laid out well. It has made updating our progress with customers much easier to track. **What do you dislike about Map My Customers?** I'm not a big fan of the "list view" of accounts. It looks slightly jumbled. Other than that, I don't have any dislikes. **What problems is Map My Customers solving and how is that benefiting you?** It has made processing new accounts and tracking customer updates pretty seemless and easily accessible. This has benefited our sales force greatly. ### 43. Helpful with Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2020 **What do you like best about Map My Customers?** I like the ability to map out your customers quickly and accurately using an Excel Spreadsheet. Being able to see your customers all mapped out in your region is helpful. **What do you dislike about Map My Customers?** There are a lot of glitches in the system and it doesn't integrate well with direction apps or Apple Maps. **What problems is Map My Customers solving and how is that benefiting you?** I am able to see all my customers pinned on a map instead of just looking at a list of names on a spreadsheet. ### 44. Amazing Software **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Map My Customers?** Our team likes the features and functions that are available through the MMC software. **What do you dislike about Map My Customers?** For first time users, there is a learning curve, but the staff are very helpful. **Recommendations to others considering Map My Customers:** n/a **What problems is Map My Customers solving and how is that benefiting you?** MMC has allowed us to route our customers and correspondences more effectively. ### 45. Great for travel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Map My Customers?** I like the creating a route side or MMC, it's very simple. **What do you dislike about Map My Customers?** I dislike the fact that in order to add more accounts, I have to be on a computer(not my phone or iPad) and cannot add more than one at a time. Used to before the update, I could upload ALL my accounts from my other database, now I have to manual enter one in at a time. Which can be time consuming and frustrating at times. **What problems is Map My Customers solving and how is that benefiting you?** I'm definitely getting around my state a lot easier using MMC! ### 46. It very efficient for use both on the road and at the planning stage. **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas M. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Map My Customers?** Pros: I have to say this is a fabulous piece of software. Great for maximizing one's time and search for new prospects in a given area is fantastic. **What do you dislike about Map My Customers?** Cons: There is a lack of consistency in the auto check in and importing. **What problems is Map My Customers solving and how is that benefiting you?** Being able to be more efficient with my daily planning which saves me time. Also, making sure all clients are visited on a regular bases which increases sales. ### 47. Responsive customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alice J. | Elementary grades tutor, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Map My Customers?** I like how someone from the company gets back to me as soon as possible with any questions I have. I also like the graphics that the site shows you and the information about the sales funnel. In addition, I love how the pins are put on a map and you can easily plan your route. I really love all the colors you can choose to have your pins be. **What do you dislike about Map My Customers?** I guess the thing I don't like is sometimes the difficulty I have uploading my leads into the home map. If you are working on Numbers, you might experience problems when you export your file to a CSV file. Sometimes it works beautifully, and sometimes someone from the company has to help out. **Recommendations to others considering Map My Customers:** Jump right in and you will love it. **What problems is Map My Customers solving and how is that benefiting you?** I call the leads so my boss can drive around and visit them. I need to know how far away they are and to be able to plan a reasonably efficient route. I am able to lasso a group of pins, turn them pink for easy identification, and call those. I can keep notes on the leads and group them in different ways. ### 48. Great mobile tool ! **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick W. | Area Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Map My Customers?** I love the simplicity of using either the desktop/web or the mobile app. **What do you dislike about Map My Customers?** I've only been using for a month, so i haven't really found what i don't like yet. **What problems is Map My Customers solving and how is that benefiting you?** Keeping track of my customers, routing my in the field visits. This is a great tool when being in the field. ### 49. Nice CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Map My Customers?** i like best the map. if I am in an area and or done with a meeting, i can see where my nearest clients are located **What do you dislike about Map My Customers?** i dislike the format in places when entering a new contact and i dislike the email blast was dropped and without any notice **Recommendations to others considering Map My Customers:** put back email blast **What problems is Map My Customers solving and how is that benefiting you?** location of clients and general crm use is good ### 50. This app does it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda W. | Business scout, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about Map My Customers?** Plans routes for driving to prospects and keeps track and reminds me for follow ups. **What do you dislike about Map My Customers?** Having to hit ok for everything you do. **Recommendations to others considering Map My Customers:** They are very responsive to questions and concerns. Just communicate with them. **What problems is Map My Customers solving and how is that benefiting you?** Makes it quicker and easier to plan my day and keep track of following up. - [View Map My Customers pricing details and edition comparison](https://www.g2.com/products/map-my-customers/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A27%3A22+-0500&secure%5Bsession_id%5D=c2d207e6-b94c-4657-b5e0-c188767eec64&secure%5Btoken%5D=d015d284f38005d93cf8abbc7f9ed8b74377714dc05a6b9a9014d8308e85111a&format=llm_user) ## Map My Customers Integrations - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Map My Customers Features **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker ## Top Map My Customers Alternatives - [Badger Maps](https://www.g2.com/products/badger-maps/reviews) - 4.7/5.0 (322 reviews) - [SPOTIO](https://www.g2.com/products/spotio/reviews) - 4.5/5.0 (383 reviews) - [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) - 4.5/5.0 (429 reviews)