Compare Dynamics 365 Customer Service and livepro Knowledge Management 
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer Servicelivepro Knowledge Management
Star Rating
(168)4.8 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that livepro Knowledge Management excels in ease of use, with users highlighting its user-friendly interface and intuitive design. One reviewer noted, "I think it's the ease of use that stands out to me," which suggests that teams can quickly adapt to the system without extensive training.
- Users say that Dynamics 365 Customer Service offers robust workflow management capabilities, making it easy to track cases and manage customer interactions across various platforms. A user mentioned, "The platform makes it easy to track cases, manage workflows, and provide timely support," indicating its effectiveness in handling customer service tasks.
- Reviewers mention that livepro Knowledge Management provides excellent support quality, with a score that reflects its responsiveness and helpfulness. One user appreciated the system's ability to keep knowledge up to date, stating, "It's easy for our team to keep things up to date," which is crucial for maintaining accurate information.
- According to verified reviews, Dynamics 365 Customer Service is recognized for its integration capabilities, particularly with tools like Teams and Outlook. Users have noted that this integration simplifies managing customer interactions, making it a strong choice for organizations already using Microsoft products.
- G2 reviewers highlight that livepro Knowledge Management shines in implementation speed, with many users praising its quick setup process. One user remarked, "Being a purpose-built system means that Livepro functions in the way we need it to," suggesting that the system is designed for efficient onboarding and immediate usability.
- Users report that while Dynamics 365 Customer Service has a solid feature set, it sometimes faces challenges in customization to meet specific workflow needs. A reviewer noted configuration challenges, indicating that some users may find it less flexible compared to livepro's tailored approach.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Dynamics 365 Customer Service
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.4
104
Ease of Use
7.9
20
9.5
106
Ease of Setup
7.4
9
9.2
89
Ease of Admin
7.7
8
9.1
68
Quality of Support
8.4
19
9.7
101
Has the product been a good partner in doing business?
8.6
6
9.9
66
Product Direction (% positive)
8.2
19
9.9
97
Features by Category
Ticket and Case Management
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Not enough data
Platform
8.3
6
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Administration
Not enough data
9.2
30
Not enough data
9.2
23
Not enough data
9.4
20
Knowledge Management
Not enough data
9.8
35
Not enough data
9.6
22
Not enough data
9.5
19
Compliance
Not enough data
9.8
23
Not enough data
9.9
23
Not enough data
9.8
19
Not enough data
9.6
19
Customer Support
Not enough data
9.5
19
Not enough data
8.7
15
Not enough data
9.6
20
Data Security
Not enough data
9.8
14
Not enough data
9.6
13
Not enough data
9.8
26
Not enough data
9.5
13
Administration
Not enough data
9.6
13
Not enough data
9.7
26
Not enough data
9.7
25
Generative AI
Not enough data
9.2
11
Guide Options
Not enough data
9.5
25
Not enough data
9.2
23
Not enough data
9.4
34
Not enough data
8.5
21
Not enough data
9.4
26
Guide Tools
Not enough data
9.4
16
Not enough data
9.6
30
Not enough data
9.4
25
Not enough data
9.3
28
Access Options
Not enough data
8.3
12
Not enough data
8.6
16
Not enough data
9.7
31
Knowledge Pages
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
9.9
21
8.2
13
9.5
13
8.1
12
9.1
9
7.8
6
Not enough data
7.8
6
9.7
5
Self-Service Platform
8.9
6
10.0
5
9.4
6
9.4
6
8.3
7
7.8
6
8.6
6
8.3
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
Dynamics 365 Customer Service is categorized as Help Desk, Live Chat, and Digital Customer Service Platforms
livepro Knowledge Management is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, Enterprise Search Software, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Government Administration
16.1%
Insurance
14.5%
Telecommunications
13.7%
Financial Services
11.3%
Consumer Services
6.5%
Other
37.9%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
livepro Knowledge Management has no discussions with answers
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