Introducing G2.ai, the future of software buying.Try now
Compare Dynamics 365 Customer Service and livepro Knowledge Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer Servicelivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Customer Service excels in ticket creation user experience with a score of 8.8, while livepro Knowledge Management shines in ticket response user experience, scoring 9.0. Reviewers mention that the intuitive interface of livepro makes it easier for agents to respond quickly to customer inquiries.
- Reviewers mention that livepro Knowledge Management offers superior ease of use with a score of 9.6 compared to Dynamics 365's 8.2. Users on G2 appreciate the straightforward navigation and user-friendly design of livepro, which enhances overall productivity.
- G2 users highlight that Dynamics 365 Customer Service has robust SLA management features, scoring 9.0, which helps teams maintain service level agreements effectively. In contrast, livepro's SLA management capabilities are less emphasized, leading some users to feel it lacks in this critical area.
- Users say that livepro Knowledge Management provides an impressive knowledge base functionality with a score of 9.6, which is crucial for self-service support. Reviewers mention that the ability to publish workflows and manage content seamlessly is a standout feature that enhances customer satisfaction.
- Reviewers mention that Dynamics 365 Customer Service has strong integration capabilities, scoring 9.4, allowing for a more connected experience with other Microsoft products. However, users report that livepro's integration options are more limited, which can hinder workflow efficiency for some teams.
- Users on G2 report that livepro Knowledge Management's quality of support is exceptional, scoring 9.8, with many reviewers praising the responsiveness and helpfulness of the support team. In comparison, Dynamics 365's support quality, while still good at 8.4, does not match the high standards set by livepro.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Dynamics 365 Customer Service
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.6
62
Ease of Use
7.9
20
9.7
63
Ease of Setup
7.4
9
9.2
50
Ease of Admin
7.7
8
9.1
48
Quality of Support
8.4
19
9.8
60
Has the product been a good partner in doing business?
8.6
6
10.0
46
Product Direction (% positive)
8.2
19
9.8
58
Features by Category
Ticket and Case Management
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Not enough data
Platform
8.3
6
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Administration
Not enough data
9.4
18
Not enough data
8.9
16
Not enough data
9.3
16
Knowledge Management
Not enough data
9.7
17
Not enough data
9.7
12
Not enough data
9.2
12
Compliance
Not enough data
9.8
16
Not enough data
9.8
15
Not enough data
9.8
14
Not enough data
9.4
15
Customer Support
Not enough data
9.6
12
Not enough data
8.5
11
Not enough data
9.5
13
Data Security
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
9.8
16
Not enough data
9.4
11
Administration
Not enough data
9.5
10
Not enough data
9.6
13
Not enough data
9.9
14
Generative AI
Not enough data
9.3
5
Guide Options
Not enough data
9.2
17
Not enough data
8.7
14
Not enough data
9.1
18
Not enough data
8.0
15
Not enough data
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
9.1
16
Not enough data
8.9
17
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
9.8
10
8.2
13
9.3
9
8.1
12
8.8
7
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
Dynamics 365 Customer Service is categorized as Help Desk, Live Chat, and Digital Customer Service Platforms
livepro Knowledge Management is categorized as Work Instructions, Contact Center Knowledge Base, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
livepro Knowledge Management has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
