Compare Document360 and Seismic Knowledge 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(510)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSeismic Knowledge
Star Rating
(105)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Seismic KnowledgeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user satisfaction, boasting a significantly higher overall score compared to Seismic Knowledge. Users appreciate the intuitive UI and powerful search capabilities, which they describe as game changers for structuring their knowledge base.
- According to verified reviews, Document360's implementation process is praised for its ease, with users highlighting the user-friendly interface and robust article editor that streamline the creation and organization of documentation. In contrast, Seismic Knowledge has received mixed feedback regarding its setup, with some users finding it less straightforward.
- Users say that Document360's customer support is a standout feature, with many noting the problem solver customer support team and helpful weekly information letters. This level of support contrasts with Seismic Knowledge, where users have not reported recent reviews, indicating potential gaps in support responsiveness.
- Reviewers mention that Document360 offers superior features for knowledge management, such as version control and rollback functionality, which enhance the documentation process. Seismic Knowledge, while effective for accessing corporate information, does not provide the same level of advanced features for managing content.
- G2 reviewers highlight Document360's strong performance in analytics and data workflows, with users appreciating the detailed insights and management capabilities. In comparison, Seismic Knowledge's analytics features are seen as less robust, which may limit users' ability to track and optimize their knowledge base effectively.
- According to recent user feedback, Document360's focus on continuous improvement is evident, with users noting the positive direction of the product. Seismic Knowledge, while useful for centralized information access, lacks the same level of user-driven enhancements, which may affect long-term satisfaction.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Seismic Knowledge
No pricing availableFree Trial
Document360
Free Trial is available
Seismic Knowledge
Free Trial is available
Ratings
Meets Requirements
9.1
352
8.4
86
Ease of Use
9.3
355
8.7
86
Ease of Setup
9.1
240
9.3
25
Ease of Admin
9.1
213
8.1
25
Quality of Support
9.5
339
8.8
68
Has the product been a good partner in doing business?
9.4
210
9.4
21
Product Direction (% positive)
9.4
317
9.0
80
Features by Category
Administration
9.3
80
7.6
9
9.1
77
8.5
12
Feature Not Available
7.7
8
Knowledge Management
9.5
94
8.3
11
9.2
88
6.7
8
9.0
87
7.2
9
Compliance
9.1
83
8.7
9
9.2
79
8.0
5
9.3
74
Feature Not Available
9.2
71
8.7
5
Customer Support
9.2
83
7.9
14
8.9
81
7.7
10
8.9
76
Feature Not Available
Data Security
9.0
66
9.0
5
9.2
72
9.2
6
9.4
84
8.8
7
9.3
75
8.6
6
Administration
8.9
77
7.8
6
9.3
95
7.1
8
9.3
95
9.3
9
Generative AI
8.3
31
Not enough data
Account Options
Not enough data
8.8
11
Not enough data
7.8
9
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.8
10
Q&A Tools
Not enough data
9.2
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
8.8
11
Not enough data
8.5
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
175
Not enough data
8.6
170
Not enough data
8.9
183
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
176
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
176
Not enough data
8.5
143
Not enough data
7.9
116
Not enough data
9.0
148
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
8.4
48
Not enough data
Self-Service Experience
9.4
127
8.3
11
9.4
125
8.0
11
Feature Not Available
Feature Not Available
8.7
73
Not enough data
8.8
80
Not enough data
Self-Service Platform
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
Management and Discovery - IT Documentation
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
Operations - IT Documentation
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Seismic Knowledge are categorized as Customer Self-Service and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Seismic Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
5.0%
Marketing and Advertising
4.1%
Other
48.6%
Computer Software
20.8%
Financial Services
17.8%
Information Technology and Services
6.9%
Education Management
5.0%
Non-Profit Organization Management
4.0%
Other
45.5%
Alternatives
Discussions
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
My company doesn't use Slack. Can we still use Obie?
1 Comment
Official Response from Seismic Knowledge
Yes! Obie also works in the web with most modern browsers.Read more
Can I use Obie with just my team, or does it need to be org-wide?
1 Comment
Official Response from Seismic Knowledge
Yes! In fact, you might not be used to pricing plans that aren't tied to an end-user count. Our plans are built to reflect teams and organizations at...Read more
Do you integrate with <insert product>?
1 Comment
Official Response from Seismic Knowledge
Our platform is built to easily integrate with most knowledge sources. We have many out-of-the-box integrations already (15+), but in the event you're...Read more
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