Compare Document360 and Dynamics 365 Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (53.6% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansDynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user experience, with a highly intuitive interface and powerful search capabilities that users find transformative. Many appreciate how easy it is to structure their knowledge base, thanks to features like versioning and custom roles.
- Users say that Dynamics 365 Customer Service provides a solid platform for managing customer interactions, particularly highlighting its ability to integrate seamlessly with tools like Teams and Outlook. This integration allows for efficient case tracking and workflow management, making it a reliable choice for teams already using Microsoft products.
- Reviewers mention that Document360's customer support is notably responsive and helpful, with many users praising the weekly information letters that keep them informed about updates. This level of support contributes to a positive overall experience, especially for those new to the platform.
- According to verified reviews, Dynamics 365 Customer Service is relatively easy to set up, with users noting the helpful documentation available through Microsoft Learn. However, some users have expressed that it can struggle to meet specific workflow needs, indicating potential configuration challenges.
- G2 reviewers highlight that Document360's article editor is robust and user-friendly, allowing for quick creation and organization of documentation. Users particularly appreciate the version control and rollback functionality, which enhances their ability to manage content effectively.
- Users report that while Dynamics 365 Customer Service has a strong automation feature, Document360 shines in overall ease of use and setup. Many users find that Document360's user-friendly design allows for faster onboarding and less friction in daily operations, making it a preferred choice for teams looking for simplicity.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Dynamics 365 Customer Service
No pricing availableFree Trial
Document360
Free Trial is available
Dynamics 365 Customer Service
No trial information availableRatings
Meets Requirements
9.1
347
8.5
20
Ease of Use
9.3
350
7.9
20
Ease of Setup
9.1
235
7.4
9
Ease of Admin
9.1
211
7.7
8
Quality of Support
9.5
335
8.4
19
Has the product been a good partner in doing business?
9.4
209
8.6
6
Product Direction (% positive)
9.5
312
8.2
19
Features by Category
Ticket and Case Management
Not enough data
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Platform
Not enough data
8.3
6
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
8.9
15
9.4
123
8.2
13
Feature Not Available
8.1
12
8.6
72
7.8
6
8.9
79
7.8
6
Self-Service Platform
9.2
81
8.9
6
8.4
74
9.4
6
8.4
68
8.3
7
8.6
72
8.6
6
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Dynamics 365 Customer Service are categorized as Customer Self-Service
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), and Contact Center Knowledge Base
Dynamics 365 Customer Service is categorized as Help Desk, Live Chat, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Computer & Network Security
5.0%
Financial Services
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Alternatives
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Dynamics 365 Customer Service has no discussions with answers
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