# Document360, Dynamics 365 Customer Service vs MadCap Flare Comparison

| | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 516 | 32 | 487 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Mid-Market (53.6% of reviews) | Mid-Market (52.8% of reviews) | 
| **Entry Level Price** | Contact Us 5 Team Accounts (billed annually) | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Document360

Pros:
- Ease of Use (37 reviews)
- Features (28 reviews)

Cons:
- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

### MadCap Flare

Pros:
- Content Management (2 reviews)
- Efficiency (2 reviews)

Cons:
- Learning Curve (2 reviews)
- Difficulty (1 reviews)

---
## Ratings Comparison
| Rating | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (353 reviews) | 8.5 (20 reviews) | 8.6 (402 reviews) | 
  | **Ease of Use** | 9.3 (359 reviews) | 7.9 (20 reviews) | 7.4 (402 reviews) | 
  | **Ease of Setup** | 9.1 (241 reviews) | 7.4 (9 reviews) | 7.9 (300 reviews) | 
  | **Ease of Admin** | 9.1 (213 reviews) | 7.7 (8 reviews) | 8.0 (288 reviews) | 
  | **Quality of Support** | 9.5 (340 reviews) | 8.4 (19 reviews) | 8.6 (376 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (210 reviews) | 8.6 (6 reviews) | 8.9 (290 reviews) | 
  | **Product Direction (% positive)** | 9.4 (318 reviews) | 8.2 (19 reviews) | 7.6 (370 reviews) | 

---
## Pricing

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### MadCap Flare

#### Entry-Level Pricing

Plan: Subscription

Price: Contact Us Per Year

Description: Includes Maintenance and Support

Key Features:
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training

[Learn more about MadCap Flare](https://www.g2.com/products/madcap-flare/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |
| **MadCap Flare** | N/A | N/A |

#### Ticket and Case Management

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | 8.9 (9 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.5 (10 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | 8.3 (9 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Voice** | Not enough data | 8.5 (10 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Customization ** | Not enough data | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | 8.5 (9 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.7 (9 reviews) ✓ Verified | Not enough data | 

### Web Content Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | 8.4/10 | 62 |

#### Content

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Content Authoring** | Not enough data | Not enough data | 9.3 (57 reviews) | 
| **Rich Text Editor** | Not enough data | Not enough data | 9.2 (52 reviews) | 
| **Versioning** | Not enough data | Not enough data | 8.8 (47 reviews) | 
| **Plug-ins/Widgets/Apps** | Not enough data | Not enough data | 8.5 (26 reviews) | 
| **Approval Process** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Content Scheduling** | Not enough data | Not enough data | 8.5 (21 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 8.3 (37 reviews) | 
| **Internal Search** | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Content Repository** | Not enough data | Not enough data | 8.9 (51 reviews) | 

#### Design

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Breadth of Pre-Built Templates** | Not enough data | Not enough data | 7.8 (50 reviews) | 
| **Mobile** | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **Branding/Themes** | Not enough data | Not enough data | 7.9 (42 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.4 (50 reviews) | 

#### Platform

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **User Community** | Not enough data | Not enough data | 8.3 (45 reviews) | 
| **SEO** | Not enough data | Not enough data | 8.3 (27 reviews) | 
| **Flexible Navigation Structures** | Not enough data | Not enough data | 8.5 (47 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.4 (33 reviews) | 
| **Enterprise Scalability** | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Internationalization** | Not enough data | Not enough data | 8.4 (26 reviews) | 
| **Dashboards and Reports** | Not enough data | Not enough data | 7.8 (27 reviews) | 
| **API / Integrations** | Not enough data | Not enough data | 7.6 (23 reviews) | 

#### Agentic AI - Web Content Management

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 9.1/10 | 110 |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Administration

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Database Management ** | 9.3 (80 reviews) | Not enough data | Not enough data | 
| **Data Workflows** | 9.1 (77 reviews) | Not enough data | Not enough data | 
| **Issue Management** | Feature Not Available | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Knowledge Base** | 9.5 (94 reviews) | Not enough data | Not enough data | 
| **Publishing Workflows** | 9.2 (88 reviews) | Not enough data | Not enough data | 
| **Analytics** | 9.0 (87 reviews) | Not enough data | Not enough data | 

#### Compliance

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Policies and Controls** | 9.1 (83 reviews) | Not enough data | Not enough data | 
| **Data Governance** | 9.2 (79 reviews) | Not enough data | Not enough data | 
| **Compliance** | 9.3 (74 reviews) | Not enough data | Not enough data | 
| **Auditing** | 9.2 (71 reviews) | Not enough data | Not enough data | 

#### Customer Support

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Intelligent Search** | 9.2 (83 reviews) | Not enough data | Not enough data | 
| **Suggestions** | 8.9 (81 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.9 (76 reviews) | Not enough data | Not enough data | 

#### Data Security

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Risk Data Attributes** | 9.0 (66 reviews) | Not enough data | Not enough data | 
| **Data Transport** | 9.2 (72 reviews) | Not enough data | Not enough data | 
| **Access Management** | 9.4 (84 reviews) | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (75 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Integrations** | 8.9 (77 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.3 (95 reviews) | Not enough data | Not enough data | 
| **Performance and Reliability** | 9.3 (95 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (31 reviews) | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 215 |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Knowledge Pages

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Templates** | 8.5 (175 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | 8.6 (170 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | 8.9 (183 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | 8.4 (149 reviews) | Not enough data | Not enough data | 
| **Duplicate Detection** | 7.8 (120 reviews) | Not enough data | Not enough data | 
| **Content Editor** | 8.8 (147 reviews) | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Page Analytics** | 8.7 (176 reviews) | Not enough data | Not enough data | 
| **Permissions** | 9.1 (179 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | 9.2 (179 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.8 (176 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | 8.5 (144 reviews) | Not enough data | Not enough data | 
| **Browser Extension** | 7.9 (116 reviews) | Not enough data | Not enough data | 
| **Organization** | 9.0 (148 reviews) | Not enough data | Not enough data | 
| **Other Integrations** | 8.2 (126 reviews) | Not enough data | Not enough data | 
| **Knowledge Integrations** | 8.2 (124 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Adaptive Learning** | 8.1 (24 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (24 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | 7.4/10 | 109 |

#### Design

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Graphics** | Not enough data | Not enough data | 7.5 (88 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.0 (87 reviews) | 
| **Themes** | Not enough data | Not enough data | 7.8 (73 reviews) | 

#### Collaboration

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | Not enough data | 7.9 (75 reviews) | 
| **Real-Time Communication** | Not enough data | Not enough data | 7.2 (61 reviews) | 

#### File Types

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Export** | Not enough data | Not enough data | 8.7 (97 reviews) | 
| **Import** | Not enough data | Not enough data | 7.5 (91 reviews) | 
| **Web Publishing** | Not enough data | Not enough data | 9.1 (87 reviews) | 

#### Edit & Revise

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Revision History** | Not enough data | Not enough data | 8.5 (77 reviews) | 
| **Suggestion Mode** | Not enough data | Not enough data | 8.1 (59 reviews) | 
| **Document Editor** | Not enough data | Not enough data | 8.7 (96 reviews) | 

#### Integrate & Embed

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | 6.7 (31 reviews) | 
| **Website** | Not enough data | Not enough data | 8.7 (57 reviews) | 
| **Applications** | Not enough data | Not enough data | 8.3 (44 reviews) | 

#### Operating System

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | 8.7 (101 reviews) | 
| **Mac Operating System** | Not enough data | Not enough data | 4.5 (17 reviews) | 
| **Linux Operating System** | Not enough data | Not enough data | 4.2 (13 reviews) | 

#### Generative AI

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.7 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 5.2 (7 reviews) | 
| **AI Text-to-Image** | Not enough data | Not enough data | 5.2 (7 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 5.5 (7 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 5.5 (7 reviews) | 

#### Agentic AI - Document Creation

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Generative AI

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.6/10 | 140 |
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |
| **MadCap Flare** | N/A | N/A |

#### Generative AI

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **AI Text Summarization** | 8.4 (48 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Knowledge Base** | 9.4 (127 reviews) | 8.9 (15 reviews) | Not enough data | 
| **Searchable Articles** | 9.4 (125 reviews) | 8.2 (13 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | 8.1 (12 reviews) | Not enough data | 
| **Mobile Optimization** | 8.7 (73 reviews) | 7.8 (6 reviews) | Not enough data | 
| **Personalization** | 8.8 (80 reviews) | 7.8 (6 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Branding** | 9.2 (82 reviews) | 8.9 (6 reviews) | Not enough data | 
| **Automation** | 8.4 (74 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (68 reviews) | 8.3 (7 reviews) | Not enough data | 
| **Integrations** | 8.6 (72 reviews) | 8.6 (6 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Generative AI

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Document360** | 8.5/10 | 21 |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Search and Indexing** | 8.5 (21 reviews) | Not enough data | Not enough data | 
| **Version Control** | 8.4 (20 reviews) | Not enough data | Not enough data | 
| **Access and Permissions** | 9.0 (21 reviews) | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Integrations** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.2 (20 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.2 (19 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Document360** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |
| **MadCap Flare** | N/A | N/A |

#### Knowledge Base

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Document360 (5):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)

**Unique to Dynamics 365 Customer Service (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to MadCap Flare (3):** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Document Creation Software](https://www.g2.com/categories/document-creation), [Web Content Management Software](https://www.g2.com/categories/web-content-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Document360 | Dynamics 365 Customer Service | MadCap Flare | 
|---|---|---|---|
| **Small-Business** | 40.3% | 14.3% | 17.8% | 
| **Mid-Market** | 47.8% | 53.6% | 52.8% | 
| **Enterprise** | 11.9% | 32.1% | 29.4% | 

### By Industry

#### Document360

- **Computer Software:** 21.7%
- **Information Technology and Services:** 15.6%
- **Financial Services:** 5.1%
- **Computer & Network Security:** 4.9%
- **Marketing and Advertising:** 4.1%
- **Hospital & Health Care:** 3.7%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.1%
- **Accounting:** 2.9%
- **Education Management:** 2.0%
- **Other:** 33.6%

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

#### MadCap Flare

- **Computer Software:** 36.6%
- **Information Technology and Services:** 15.2%
- **Writing and Editing:** 3.4%
- **Computer & Network Security:** 3.4%
- **Financial Services:** 2.5%
- **Mechanical or Industrial Engineering:** 2.3%
- **Oil & Energy:** 1.9%
- **Electrical/Electronic Manufacturing:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Industrial Automation:** 1.7%
- **Other:** 29.5%

---
## Alternatives

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- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

### Alternatives to MadCap Flare

- [ClickHelp](https://www.g2.com/products/clickhelp/reviews) — 4.8/5 stars (65 reviews)
- [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) — 4.7/5 stars (2036 reviews)
- [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (673 reviews)
- [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) — 4.4/5 stars (9526 reviews)
- [Adobe RoboHelp](https://www.g2.com/products/adobe-robohelp/reviews) — 4.0/5 stars (38 reviews)
- [Author-It](https://www.g2.com/products/author-it/reviews) — 3.9/5 stars (33 reviews)
- [Dr. Explain](https://www.g2.com/products/dr-explain/reviews) — 4.5/5 stars (30 reviews)
- [Help & Manual](https://www.g2.com/products/help-manual/reviews) — 4.8/5 stars (22 reviews)
- [HelpNDoc](https://www.g2.com/products/helpndoc/reviews) — 4.1/5 stars (18 reviews)
- [HelpSmith](https://www.g2.com/products/helpsmith/reviews) — 4.8/5 stars (16 reviews)

---
## Top Discussions

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

### Dynamics 365 Customer Service

No discussions available for this product.

### MadCap Flare

- Title: [Is MadCap Flare cloud-based?](https://www.g2.com/discussions/is-madcap-flare-cloud-based) — 2 comments
  > **Top comment:** "MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their..."
- Title: [How much is MadCap Central?](https://www.g2.com/discussions/how-much-is-madcap-central) — 2 comments
  > **Top comment:** "MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an..."
- Title: [How much does MadCap Flare cost?](https://www.g2.com/discussions/how-much-does-madcap-flare-cost) — 1 comment
  > **Top comment:** "No idea - our admin team pays the bills"
- Title: [Is MadCap Flare a CMS?](https://www.g2.com/discussions/is-madcap-flare-a-cms) — 1 comment
  > **Top comment:** "Flare is NOT a CMS - it is an advanced editor and output builder"
- Title: [What is MadCap flare used for?](https://www.g2.com/discussions/what-is-madcap-flare-used-for) — 1 comment
  > **Top comment:** "The creation of single-sourced documentation, both for online consumption, and for printable output."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/document360-vs-dynamics-365-customer-service-vs-madcap-flare)