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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Contact Us 1 Seat/Per month (billed annually)
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansSprinklr Service
Star Rating
(708)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Sprinklr Service and DevRev offer robust ticket management features, DevRev's ticket response user experience (8.7) is slightly better than Sprinklr's (8.4), making it easier for teams to manage customer inquiries efficiently.
- Reviewers mention that DevRev excels in quality of support (9.2) compared to Sprinklr Service (8.1), indicating that users find DevRev's customer service more responsive and helpful when issues arise.
- G2 users highlight that DevRev's ease of use (8.7) surpasses Sprinklr Service (8.3), suggesting that new users may find DevRev's interface more intuitive and user-friendly, which can lead to quicker onboarding.
- Users on G2 say that DevRev's workflow capabilities (8.7) are on par with Sprinklr Service (8.6), but DevRev's additional features for automation and integration make it a more appealing choice for teams looking to streamline processes.
- Reviewers mention that while both products have strong analytics features, Sprinklr Service (8.7) is favored over DevRev (7.8) for its more comprehensive reporting capabilities, allowing users to gain deeper insights into customer interactions.
- Users say that DevRev's customer profiles feature (8.7) is more advanced than Sprinklr Service's (8.1), providing better segmentation and personalization options that enhance customer engagement strategies.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Free Trial
Computer
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.5
581
Ease of Use
8.6
132
8.3
597
Ease of Setup
7.9
77
7.9
441
Ease of Admin
8.8
46
8.1
230
Quality of Support
9.0
128
8.1
558
Has the product been a good partner in doing business?
9.2
45
8.6
231
Product Direction (% positive)
9.5
132
8.7
587
Features by Category
Ticket and Case Management
8.6
37
8.6
69
|
Verified
8.3
37
8.4
70
|
Verified
8.4
37
8.6
73
|
Verified
7.8
34
7.9
69
|
Verified
8.1
36
8.0
64
|
Verified
8.2
37
8.3
69
|
Verified
8.5
37
8.3
67
|
Verified
8.3
36
8.2
70
|
Verified
Generative AI
7.7
33
7.4
45
8.2
33
7.0
46
Agentic AI - Help Desk
6.8
18
6.9
18
6.6
17
6.9
18
6.5
17
7.1
18
Communication Channels
8.2
35
8.1
63
|
Verified
8.2
36
8.1
64
|
Verified
8.0
34
7.8
68
|
Verified
6.1
31
8.9
67
|
Verified
5.5
31
6.9
58
Platform
6.9
33
7.6
71
|
Verified
7.7
35
7.8
140
|
Verified
8.6
33
8.5
76
|
Verified
8.1
34
8.2
75
|
Verified
7.2
33
8.8
80
|
Verified
7.3
33
8.9
81
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
8.6
50
8.2
19
8.4
47
8.3
21
8.4
47
Knowledge Management
8.6
20
8.4
48
8.5
18
8.3
47
7.4
18
8.7
52
Compliance
7.6
18
8.3
48
7.3
18
8.5
48
7.8
18
8.5
45
7.6
18
8.3
44
Customer Support
8.0
19
8.0
46
8.2
18
8.1
44
7.6
18
7.9
45
Data Security
7.7
18
8.4
45
7.8
18
8.4
45
7.9
18
8.6
48
8.5
17
8.6
46
Administration
8.2
20
8.5
45
8.1
20
8.6
44
8.1
19
8.6
45
Generative AI
8.5
19
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
49
Engagement
Not enough data
8.1
50
Not enough data
7.9
49
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
32
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
35
Not enough data
8.6
34
Not enough data
8.6
35
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
7.1
8
7.8
74
7.3
8
7.4
71
Feature Not Available
7.2
72
Communication
8.3
11
7.8
101
|
Verified
8.8
11
8.3
109
|
Verified
7.9
8
7.7
97
9.0
8
8.2
100
7.4
7
7.3
96
Internal Use
7.7
35
7.8
140
|
Verified
7.7
10
8.1
106
|
Verified
6.9
9
7.9
101
8.6
11
8.4
102
8.8
10
8.0
101
|
Verified
8.5
11
8.1
107
|
Verified
Generative AI
8.3
23
7.5
41
Self-Service Experience
8.5
24
7.9
52
8.5
24
7.6
54
Feature Not Available
7.3
53
6.7
22
8.1
51
7.7
24
7.6
52
Self-Service Platform
8.0
23
8.1
53
8.0
23
7.7
51
8.3
22
7.4
52
8.4
23
7.6
53
Agentic AI - Customer Self-Service
6.0
8
6.5
8
4.6
8
7.1
8
6.0
8
8.1
8
6.5
8
7.3
8
6.9
8
7.5
8
6.4
7
7.9
8
5.7
7
7.3
8
Generative AI
Not enough data
6.9(won by default)
226
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
310
Not enough data
7.7(won by default)
306
Not enough data
8.1(won by default)
306
Channels
Not enough data
7.3(won by default)
282
Not enough data
8.8(won by default)
324
Not enough data
7.2(won by default)
274
Not enough data
6.6(won by default)
261
Not enough data
7.5(won by default)
271
Insight
Not enough data
7.7(won by default)
290
Not enough data
8.3(won by default)
311
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
281
Generative AI
Not enough data
7.5
12
Generative AI
8.7
20
7.1
103
8.7
19
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Sprinklr Service are categorized as Contact Center Knowledge Base, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Computer is categorized as Shared Inbox, Complaint Management, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Chatbots, Social Customer Service, Contact Center Workforce, Contact Center, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Consumer Services
11.2%
Marketing and Advertising
10.4%
Financial Services
5.3%
Information Technology and Services
4.9%
Telecommunications
4.0%
Other
64.3%
Alternatives
Discussions
Computer has no discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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