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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.99 1 Resolution
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and DevRev have strong star ratings of 4.5, Fin by Intercom is particularly favored by small businesses, with 58.6% of reviews coming from this segment, compared to DevRev's 52.9% from mid-market users.
- Reviewers mention that Fin by Intercom offers a significantly lower entry-level price of $0.99, making it more accessible for startups and small businesses, while DevRev's entry price of $19.99 may be a barrier for some users.
- Users on G2 highlight that Fin by Intercom excels in ease of use with a score of 8.9, particularly praising its intuitive interface and features like the Pop-up Chat, while DevRev, with a score of 8.7, is noted for its robust admin capabilities.
- Reviewers say that the quality of support is a strong point for DevRev, scoring 9.2, with many users appreciating the responsiveness and helpfulness of the support team, whereas Fin by Intercom scores 8.7 in this area.
- G2 users report that DevRev shines in product direction and ticket collaboration, scoring 9.6 and 8.9 respectively, indicating a strong focus on continuous improvement and teamwork features, while Fin by Intercom scores 8.8 and 8.8 in these areas.
- Users mention that Fin by Intercom's AI Text Generation feature, while scoring 8.3, is less effective compared to DevRev's overall AI capabilities, which are rated lower but still provide valuable automation features, highlighting a potential area for improvement for Fin by Intercom.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Computer
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.8
2,818
Ease of Use
8.6
132
8.9
2,848
Ease of Setup
7.9
77
8.4
1,457
Ease of Admin
8.8
46
8.6
1,305
Quality of Support
9.0
128
8.6
2,714
Has the product been a good partner in doing business?
9.2
45
8.8
1,302
Product Direction (% positive)
9.5
132
8.8
2,669
Features by Category
Ticket and Case Management
8.6
37
8.6
1100
|
Verified
8.3
37
8.8
1118
|
Verified
8.4
37
8.7
1095
|
Verified
7.8
34
8.6
1143
|
Verified
8.1
36
8.3
680
|
Verified
8.2
37
8.8
1136
|
Verified
8.5
37
8.8
1060
|
Verified
8.3
36
8.6
961
|
Verified
Generative AI
7.7
33
8.3
247
8.2
33
8.2
248
Agentic AI - Help Desk
6.8
18
7.8
60
6.6
17
8.2
61
6.5
17
7.9
61
Communication Channels
8.2
35
8.8
891
|
Verified
8.2
36
8.8
1090
|
Verified
8.0
34
9.4
1264
|
Verified
6.1
31
8.3
812
5.5
31
7.6
522
Platform
6.9
33
8.1
720
|
Verified
7.7
35
8.2
1267
|
Verified
8.6
33
8.7
823
|
Verified
8.1
34
8.6
788
|
Verified
7.2
33
8.1
1015
|
Verified
7.3
33
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Automation
Not enough data
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
7.1
8
8.3
296
7.3
8
8.3
294
Feature Not Available
Feature Not Available
Communication
8.3
11
9.2
1441
|
Verified
8.8
11
8.9
1449
|
Verified
7.9
8
8.7
1191
|
Verified
9.0
8
9.1
1356
|
Verified
7.4
7
8.2
595
Internal Use
7.7
35
8.2
1267
|
Verified
7.7
10
8.7
1094
|
Verified
6.9
9
8.2
1043
|
Verified
8.6
11
8.7
1247
|
Verified
8.8
10
8.9
1319
|
Verified
8.5
11
8.6
1287
|
Verified
Generative AI
8.3
23
8.2
94
Self-Service Experience
8.5
24
8.9
652
8.5
24
8.9
651
Feature Not Available
Feature Not Available
6.7
22
8.2
490
7.7
24
8.4
535
Self-Service Platform
8.0
23
8.7
530
8.0
23
8.7
534
8.3
22
8.4
474
8.4
23
8.6
519
Agentic AI - Customer Self-Service
6.0
8
7.4
46
4.6
8
7.8
45
6.0
8
7.4
46
6.5
8
7.8
47
6.9
8
8.1
50
6.4
7
7.4
47
5.7
7
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.7
20
Feature Not Available
8.7
19
7.2
16
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Automation
Not enough data
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and Fin by Intercom are categorized as Shared Inbox, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Computer is categorized as Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Computer has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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