# Decagon vs Kustomer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kustomer excels in user experience, particularly with its intuitive interface that simplifies account management. Users appreciate the ability to create different teams and assign tickets manually, which enhances workflow efficiency.
- **Users say** Decagon stands out for its powerful AI capabilities, allowing teams to automate repetitive tasks effectively. Reviewers highlight that the AI performs exceptionally well, enabling deeper data evaluation and supporting over 4,000 customer interactions daily.
- **According to verified reviews** , Kustomer's implementation process is praised for being straightforward, with users noting that the initial setup was seamless and user-friendly. This contrasts with Decagon, which, while also noted for its ease of integration, has fewer recent reviews to gauge current user sentiment.
- **Reviewers mention** that Kustomer's support quality is a strong point, with a high satisfaction score reflecting the helpfulness of their support team. Users have found the knowledge base particularly beneficial for navigating the platform effectively.
- **Users highlight** that Decagon's out-of-the-box performance is impressive, often outperforming other AI chatbots. The technical implementation into existing systems like Zendesk is described as easy, with the Decagon team providing excellent support throughout the process.
- **G2 reviewers indicate** that while Kustomer offers robust personalization and omnichannel support features, Decagon's AI text generation and summarization capabilities are rated higher, showcasing its strength in leveraging AI for customer interactions.



| | Decagon | Kustomer | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 18 | 555 | 
| **Largest Market Segment** | Mid-Market (66.7% of reviews) | Mid-Market (66.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Decagon

Pros:
- Features (12 reviews)
- Implementation Ease (11 reviews)

Cons:
- Missing Features (6 reviews)
- Limited Customization (5 reviews)

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

---
## Ratings Comparison
| Rating | Decagon | Kustomer | 
|---|---|---|
  | **Meets Requirements** | 9.3 (18 reviews) | 8.9 (409 reviews) | 
  | **Ease of Use** | 8.9 (18 reviews) | 8.8 (424 reviews) | 
  | **Ease of Setup** | 9.0 (18 reviews) | 8.7 (234 reviews) | 
  | **Ease of Admin** | 8.8 (14 reviews) | 8.2 (154 reviews) | 
  | **Quality of Support** | 9.7 (18 reviews) | 9.0 (390 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (14 reviews) | 8.8 (150 reviews) | 
  | **Product Direction (% positive)** | 10.0 (17 reviews) | 8.8 (395 reviews) | 

---
## Pricing

### Decagon

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | 8.7/10 | 295 |

#### Ticket and Case Management

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.1 (193 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.9 (197 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.9 (188 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.9 (165 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.9 (182 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.2 (183 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.2 (186 reviews) ✓ Verified | 

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (53 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (51 reviews) | 

#### Agentic AI - Help Desk

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (43 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (43 reviews) | 

#### Communication Channels

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (196 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.1 (168 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.5 (166 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.7 (155 reviews) | 

#### Platform

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.0 (83 reviews) | 
| **Customization ** | Not enough data | 8.8 (173 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (124 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (129 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.4 (164 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (159 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | 9.2/10 | 11 |
| **Kustomer** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Reliability** | 8.9 (11 reviews) | Not enough data | 
| **Data Security** | 8.8 (8 reviews) | Not enough data | 

#### Interaction

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Complex Query Handling** | 8.3 (10 reviews) | Not enough data | 
| **Natural Conversation** | 9.3 (10 reviews) | Not enough data | 
| **Understanding** | 8.7 (10 reviews) | Not enough data | 
| **Context Management** | 8.7 (10 reviews) | Not enough data | 
| **Customizability** | 9.6 (9 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Decagon | Kustomer | 
|---|---|---|
| **User Interaction Learning** | 9.2 (8 reviews) | Not enough data | 
| **Error Learning** | 9.0 (8 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Creativity** | 9.4 (8 reviews) | Not enough data | 
| **Content Accuracy** | 9.6 (8 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Decagon | Kustomer | 
|---|---|---|
| **API Flexibility** | 10.0 (8 reviews) | Not enough data | 
| **Update Frequency and Utility** | 9.8 (8 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 9.4 (8 reviews) | Not enough data | 
| **Software Integration** | 9.4 (9 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Responses

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | 9.0/10 | 11 |
| **Kustomer** | 8.9/10 | 226 |

#### Conversational Platform

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Personalization** | 8.6 (11 reviews) | 9.0 (187 reviews) | 
| **Omnichannel** | 8.3 (10 reviews) | 9.1 (180 reviews) | 
| **Contextual Engagement** | 8.6 (7 reviews) | 9.1 (166 reviews) | 
| **Proactive Engagement** | 8.3 (7 reviews) | 8.9 (87 reviews) | 

#### Support Automation

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Intelligent Routing** | 8.3 (8 reviews) | 9.0 (162 reviews) | 
| **Seamless Escalation** | 9.6 (9 reviews) | 9.0 (177 reviews) | 
| **Transcripts** | 9.2 (10 reviews) | 9.3 (157 reviews) | 
| **Self-Serve Support** | 9.2 (10 reviews) | 8.6 (89 reviews) | 

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | 9.8 (7 reviews) | 8.3 (54 reviews) | 
| **AI Text Summarization** | 9.6 (8 reviews) | 8.4 (54 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | 8.7/10 | 9 |
| **Kustomer** | N/A | N/A |

#### Customer Support

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Text** | 8.8 (7 reviews) | Not enough data | 
| **Speech** | 7.5 (6 reviews) | Not enough data | 
| **Knowledge Base** | 9.6 (9 reviews) | Not enough data | 

#### Automation

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Ticket Resolution** | 8.0 (9 reviews) | Not enough data | 
| **Customization** | 9.1 (9 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (8 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Learning** | 9.0 (8 reviews) | Not enough data | 
| **Language** | 9.2 (8 reviews) | Not enough data | 
| **Conversational AI** | 8.9 (9 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | 8.4/10 | 254 |

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (43 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (43 reviews) | 
| **AI Text-to-Speech** | Not enough data | 6.9 (42 reviews) | 

#### Communication

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.9 (156 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (175 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.0 (145 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.8 (134 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.1 (84 reviews) | 

####  Internal Use

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (173 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.1 (153 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.2 (90 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (152 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.0 (157 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.0 (174 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | 8.5/10 | 108 |

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (33 reviews) | 

#### Self-Service Experience

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (90 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (86 reviews) | 
| **Community Forums** | Not enough data | 8.6 (67 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (50 reviews) | 
| **Personalization** | Not enough data | 8.6 (54 reviews) | 

#### Self-Service Platform

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Branding** | Not enough data | 9.0 (58 reviews) | 
| **Automation** | Not enough data | 8.9 (59 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.5 (53 reviews) | 
| **Integrations** | Not enough data | 9.0 (57 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (20 reviews) | 
| **Decision Making** | Not enough data | 8.3 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | 9.0/10 | 53 |

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (24 reviews) | 

#### Process

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Mentions** | Not enough data | 8.8 (40 reviews) | 
| **Tickets** | Not enough data | 9.2 (45 reviews) | 
| **Macros** | Not enough data | 9.5 (47 reviews) | 

#### Channels

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Email** | Not enough data | 9.6 (46 reviews) | 
| **Social** | Not enough data | 9.1 (43 reviews) | 
| **Live Chat** | Not enough data | 9.3 (43 reviews) | 
| **Phone** | Not enough data | 9.1 (42 reviews) | 
| **Text** | Not enough data | 9.3 (42 reviews) | 

#### Insight

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Surveys** | Not enough data | 9.1 (43 reviews) | 
| **Reporting** | Not enough data | 8.7 (46 reviews) | 
| **Visitor Activity** | Not enough data | 8.4 (40 reviews) | 
| **Help Desk** | Not enough data | 8.7 (43 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | 8.3/10 | 38 |

#### Generative AI

| Feature | Decagon | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (36 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (36 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | 8.4/10 | 10 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (8 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.7 (8 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (8 reviews) | 
| **Multilingual Support** | Not enough data | 7.9 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.1 (7 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (7 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (8 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (9 reviews) | 

#### Automation

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.8 (8 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (8 reviews) | 
| **Document Processing** | Not enough data | 8.8 (7 reviews) | 

#### Autonomy

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.8 (7 reviews) | 
| **Adaptive Responses** | Not enough data | 9.2 (8 reviews) | 
| **Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Decagon | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Decagon (4):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Kustomer (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Decagon | Kustomer | 
|---|---|---|
| **Small-Business** | 16.7% | 21.2% | 
| **Mid-Market** | 66.7% | 66.1% | 
| **Enterprise** | 16.7% | 12.7% | 

### By Industry

#### Decagon

- **Information Technology and Services:** 16.7%
- **Health, Wellness and Fitness:** 16.7%
- **Financial Services:** 16.7%
- **Computer Software:** 16.7%
- **Wholesale:** 5.6%
- **Supermarkets:** 5.6%
- **Retail:** 5.6%
- **Food & Beverages:** 5.6%
- **E-Learning:** 5.6%
- **Consumer Services:** 5.6%

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

---
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- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2465 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7603 reviews)

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## Top Discussions

### Decagon

No discussions available for this product.

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/decagon-vs-kustomer)