Introducing G2.ai, the future of software buying.Try now
Compare CustomerSuccessBox and Gainsight Customer Success 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
At a Glance
Market Segments
Mid-Market (73.1% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxGainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that CustomerSuccessBox offers excellent real-time insights into account activity, with notifications based on account usage that prompt timely actions, making it a strong choice for teams focused on proactive customer engagement.
- Reviewers mention that Gainsight's user-friendly interface enhances daily usability, with many praising its intuitive design that simplifies navigation and activity logging, which is vital for customer success managers.
- According to verified reviews, CustomerSuccessBox shines in its support quality, with users highlighting the helpfulness and responsiveness of the support team, which can be crucial for teams needing quick assistance.
- G2 reviewers report that while Gainsight has a higher overall satisfaction score, CustomerSuccessBox matches it in specific areas like ease of setup and administration, making it a competitive option for teams looking for a straightforward implementation process.
- Users say that Gainsight's advanced features, such as its ability to integrate with various tools and provide meaningful insights, make it a robust platform for businesses aiming to enhance their customer-centric strategies, despite its higher complexity compared to CustomerSuccessBox.
Pricing
Entry-Level Pricing
CustomerSuccessBox
No pricing availableGainsight Customer Success
No pricing availableFree Trial
CustomerSuccessBox
Free Trial is available
Gainsight Customer Success
No trial information availableRatings
Meets Requirements
8.5
102
8.6
1,328
Ease of Use
8.6
103
8.0
1,360
Ease of Setup
8.1
37
6.6
700
Ease of Admin
8.8
37
6.9
624
Quality of Support
9.3
100
8.5
1,131
Has the product been a good partner in doing business?
9.1
37
8.9
634
Product Direction (% positive)
9.3
89
9.2
1,330
Features by Category
Customer Information
8.8
76
|
Verified
8.6
1091
|
Verified
8.9
74
|
Verified
8.5
1045
|
Verified
8.7
74
|
Verified
8.4
1036
|
Verified
8.7
75
|
Verified
8.2
1048
|
Verified
8.6
74
|
Verified
8.1
913
|
Verified
8.6
72
|
Verified
7.9
895
|
Verified
8.3
48
8.0
940
|
Verified
Predictions
8.5
72
|
Verified
8.0
926
|
Verified
8.4
65
|
Verified
7.4
815
|
Verified
8.7
65
|
Verified
8.1
887
|
Verified
8.3
50
|
Verified
6.8
640
|
Verified
Platform
8.2
69
|
Verified
8.2
1089
|
Verified
8.6
64
|
Verified
7.9
955
|
Verified
8.3
55
|
Verified
7.8
960
|
Verified
8.7
64
|
Verified
8.1
964
|
Verified
8.5
69
|
Verified
8.1
1008
|
Verified
8.3
64
|
Verified
8.1
1001
|
Verified
8.6
58
|
Verified
8.5
1005
|
Verified
8.7
57
|
Verified
8.6
915
|
Verified
8.5
68
|
Verified
8.4
1031
|
Verified
8.4
61
|
Verified
8.4
1003
|
Verified
Generative AI
Not enough data
7.0
290
Not enough data
7.1
291
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Sales Team
7.7
10
7.7
102
8.1
12
Feature Not Available
8.8
15
8.1
139
Intelligence
8.3
15
7.8
123
7.9
13
6.9
109
8.1
12
7.6
102
Mapping
9.1
13
7.6
111
9.0
13
8.1
123
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.7
15
Not enough data
8.7
14
Not enough data
8.8
13
Not enough data
Project Tracking
8.8
14
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
8.5
14
Not enough data
Customer Engagement
8.5
12
Not enough data
8.7
13
Not enough data
8.9
12
Not enough data
9.2
13
Not enough data
8.7
13
Not enough data
Categories
Categories
Shared Categories
CustomerSuccessBox and Gainsight Customer Success are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
CustomerSuccessBox is categorized as Client Onboarding
Gainsight Customer Success is categorized as Experience Management
Reviews
Reviewers' Company Size
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
