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At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Creovai
Star Rating
(200)4.3 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Speech and Text Analytics excels in call recording with a high rating of 9.7, while Creovai's call recording feature is rated lower at 8.8, indicating that Verint may provide a more reliable and comprehensive solution for capturing calls.
- Reviewers mention that the quality of support for Creovai is notably higher, with a score of 9.1 compared to Verint's 8.3. This suggests that users may find more responsive and effective assistance when using Creovai.
- G2 users highlight that Verint's machine learning capabilities are rated at 7.8, but Creovai does not have a machine learning rating, which may indicate that Verint offers more advanced analytics features for users looking to leverage AI in their operations.
- Users on G2 report that Verint's customer scoring feature is rated at 9.0, significantly higher than Creovai's 7.8. This suggests that Verint may provide more effective tools for evaluating customer interactions and performance.
- Reviewers mention that while both products have similar overall star ratings of 4.4, Creovai's product direction score of 9.2 indicates a more positive outlook for future developments compared to Verint's 7.5, which may influence long-term user satisfaction.
- Users say that Verint's ease of setup is rated at 8.2, slightly lower than Creovai's 8.4, suggesting that users may find Creovai easier to implement and integrate into their existing systems.
Pricing
Entry-Level Pricing
Creovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Verint Speech and Text Analytics
No pricing availableFree Trial
Creovai
Free Trial is available
Verint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.4
182
8.5
26
Ease of Use
8.4
187
8.6
62
Ease of Setup
8.4
107
8.3
46
Ease of Admin
8.8
62
8.2
10
Quality of Support
9.0
152
8.3
26
Has the product been a good partner in doing business?
9.3
62
8.7
9
Product Direction (% positive)
8.9
180
7.8
26
Features by Category
Call Analytics
8.6
70
9.7
5
7.8
69
Not enough data
8.0
72
8.7
5
Feature Not Available
Not enough data
Agent Performance Management
7.6
72
9.0
5
7.7
72
Not enough data
7.6
71
8.7
5
Generative AI
7.2
36
Not enough data
Agentic AI - Conversation Intelligence
6.9
9
Not enough data
6.3
9
Not enough data
6.4
7
Not enough data
6.3
8
Not enough data
6.5
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Quality Assurance
8.5
128
Not enough data
8.1
127
Not enough data
8.4
128
Not enough data
Engagement
8.3
130
Not enough data
8.2
130
Not enough data
7.9
127
Not enough data
Performance
7.8
130
Not enough data
8.4
130
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
75
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
41
8.1
7
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creovai and Verint Speech and Text Analytics are categorized as Speech Analytics and Conversation Intelligence
Unique Categories
Creovai is categorized as Genesys AppFoundry Marketplace and Contact Center Quality Assurance
Verint Speech and Text Analytics is categorized as Text Analysis
Reviews
Reviewers' Company Size
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.8%
Banking
8.7%
Health, Wellness and Fitness
6.7%
Insurance
6.2%
Financial Services
6.2%
Other
61.5%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
Creovai has no discussions with answers
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
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