Compare Coveo and OpenText IDOL 
Featured Products
At a Glance
Market Segments
Enterprise (52.8% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Coveo
Star Rating
(142)4.3 out of 5
Market Segments
Enterprise (52.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansOpenText IDOL
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText IDOLCoveo vs OpenText IDOL
- Reviewers felt that OpenText IDOL meets the needs of their business better than Coveo.
- When comparing quality of ongoing product support, reviewers felt that OpenText IDOL is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OpenText IDOL over Coveo.
Pricing
Entry-Level Pricing
Coveo
Pro
Contact Us
A search engine for a multi-site, multi-source digital experience.
- 200K queries per month (upgrades up to 2M available)
- 3 Cloud connectors
- Model testing & configuration
OpenText IDOL
No pricing availableFree Trial
Coveo
Free Trial is available
OpenText IDOL
No trial information availableRatings
Meets Requirements
8.6
119
9.4
6
Ease of Use
8.0
124
8.3
6
Ease of Setup
7.6
78
Not enough data
Ease of Admin
8.1
67
Not enough data
Quality of Support
8.8
117
9.3
5
Has the product been a good partner in doing business?
8.8
67
Not enough data
Product Direction (% positive)
8.3
121
10.0
6
Features by Category
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
8.3
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
8.5
14
Not enough data
Templates
8.1
16
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Personalization
7.9
18
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.4
15
Not enough data
9.0
10
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Multichannel
8.6
18
|
Verified
Not enough data
9.0
10
Not enough data
8.2
17
|
Verified
Not enough data
Administration
Feature Not Available
Not enough data
7.3
17
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
8.2
12
Not enough data
8.2
11
Not enough data
Targeting
8.5
11
Not enough data
8.3
9
Not enough data
Triggered Content
8.3
11
Not enough data
7.3
8
Not enough data
7.9
12
Not enough data
Personalized Content
7.5
12
Not enough data
6.7
7
Not enough data
8.5
12
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.0
43
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Search Queries
8.5
42
Not enough data
8.8
43
Not enough data
8.5
42
Not enough data
8.0
39
Not enough data
8.4
41
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.1
38
Not enough data
8.9
41
Not enough data
8.6
41
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Setup
9.2
22
Not enough data
9.3
23
Not enough data
9.3
22
Not enough data
8.9
19
Not enough data
Product Discovery
9.2
22
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
9.4
22
Not enough data
9.2
22
Not enough data
Integration
8.8
20
Not enough data
9.1
18
Not enough data
9.3
19
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Experience Management - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Semantic Search & Query Understanding - AI Search and Discovery Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Indexing - AI Search and Discovery Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Result Relevance - AI Search and Discovery Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization & Recommendations - AI Search and Discovery Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Coveo and OpenText IDOL are categorized as Insight Engines and Enterprise Search Software
Unique Categories
OpenText IDOL has no unique categories
Reviews
Reviewers' Company Size
Coveo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText IDOL
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.1%
Telecommunications
10.6%
Computer Software
10.6%
Information Technology and Services
8.5%
Financial Services
5.6%
Other
50.7%
Information Technology and Services
33.3%
Non-Profit Organization Management
11.1%
Insurance
11.1%
Information Services
11.1%
Computer Software
11.1%
Other
22.2%
Discussions
How does Coveo search work?
1 Comment
RW
Coveo search is a cloud hosted software-as-a- service platform that can provide robust search experiences for most content. Coveo doesn't offer an...Read more
Coveo has no more discussions with answers
OpenText IDOL has no discussions with answers
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