Compare Salesforce Service Cloud Software and DevRev 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (54.3% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$19.99 1 User Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansDevRev
Star Rating
(165)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to DevRev. Users appreciate its user-friendly interface and the flexibility to adapt the platform to meet evolving business needs, making it a strong choice for organizations looking for a comprehensive solution.
- According to verified reviews, DevRev shines in its intuitive design and powerful features, particularly its chat functionality enhanced by AI. Users find that this feature streamlines communication and information retrieval, which can significantly speed up customer interactions.
- Reviewers mention that Salesforce Service Cloud offers a robust implementation process, with many users highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while DevRev also provides a customizable experience, some users have noted that it may require more time to fully configure to their specific workflows.
- Users say that Salesforce Service Cloud provides excellent support, with a strong emphasis on quality. Many recent users have praised the platform for its ability to integrate various data sources, which helps in maintaining a comprehensive view of customer interactions. DevRev, while also noted for its support, has fewer reviews, which may limit insights into its long-term reliability.
- Reviewers highlight that Salesforce Service Cloud's extensive feature set, including advanced analytics and reporting capabilities, allows businesses to gain valuable insights into their operations. In comparison, while DevRev offers solid features, some users feel that its analytics tools are not as comprehensive, which could impact decision-making.
- According to recent feedback, both platforms are praised for their automation capabilities, but Salesforce Service Cloud is noted for its more extensive options. Users appreciate how it helps streamline workflows and improve efficiency, whereas DevRev's automation features, while effective, may not be as robust in comparison.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
DevRev
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.4
137
Ease of Use
8.4
5,383
8.5
137
Ease of Setup
7.9
4,139
7.9
81
Ease of Admin
8.2
1,536
8.8
47
Quality of Support
8.3
2,573
9.0
132
Has the product been a good partner in doing business?
8.7
1,517
9.2
46
Product Direction (% positive)
8.3
2,753
9.3
137
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
8.6
38
8.4
1208
|
Verified
8.3
38
8.3
1249
|
Verified
8.5
40
8.3
1161
|
Verified
7.9
36
8.1
985
8.2
38
7.9
1171
|
Verified
8.3
38
8.3
1153
|
Verified
8.6
38
8.5
1047
|
Verified
8.3
37
Generative AI
7.7
180
7.7
34
7.6
178
8.2
33
Agentic AI - Help Desk
8.3
58
6.8
18
8.4
57
6.6
17
8.2
60
6.5
17
Communication Channels
8.4
1024
|
Verified
8.2
35
8.6
1210
|
Verified
8.2
37
8.1
852
8.1
36
8.0
810
|
Verified
6.1
31
8.1
769
5.5
32
Platform
7.8
555
|
Verified
6.7
35
8.3
819
|
Verified
7.7
36
8.6
694
|
Verified
8.6
34
8.3
620
|
Verified
8.2
37
8.2
1150
|
Verified
7.3
35
8.2
1167
|
Verified
7.4
34
Administration
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
7.8
20
8.8
228
8.3
20
8.7
225
8.4
22
Knowledge Management
8.8
220
8.7
21
8.6
212
8.5
18
8.5
210
7.4
18
Compliance
8.7
228
7.6
18
8.7
225
7.3
18
8.6
225
7.8
18
8.6
222
7.6
18
Customer Support
8.1
211
8.0
19
8.2
204
8.2
18
8.0
193
7.6
18
Data Security
8.6
217
7.7
18
8.7
218
7.8
18
9.0
219
7.9
18
9.1
219
8.5
17
Administration
8.6
210
8.2
20
8.9
211
8.1
20
8.9
215
8.1
19
Generative AI
7.5
149
8.5
19
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
8.8
16
8.6
207
8.2
16
8.7
205
8.7
15
Reporting
8.7
204
7.9
13
8.3
198
8.1
14
8.6
201
7.7
13
Generative AI
7.6
179
8.1
14
7.6
180
8.3
12
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
7.1
8
7.7
107
7.3
8
7.7
108
Feature Not Available
Communication
8.5
310
|
Verified
8.3
11
8.6
329
|
Verified
8.9
12
8.4
275
|
Verified
7.9
8
8.5
277
|
Verified
9.0
8
7.8
160
7.4
7
Internal Use
8.3
819
|
Verified
7.7
36
8.3
296
|
Verified
7.7
10
8.5
288
|
Verified
6.9
9
8.4
318
|
Verified
8.6
11
8.5
289
|
Verified
8.8
10
8.7
323
|
Verified
8.5
11
Generative AI
7.3
127
8.3
23
Self-Service Experience
8.6
593
8.5
25
8.3
579
8.5
24
8.3
528
Feature Not Available
8.0
214
6.7
22
8.4
224
7.8
25
Self-Service Platform
8.4
223
8.0
23
8.6
229
8.0
23
7.6
199
8.3
23
8.5
215
8.4
23
Agentic AI - Customer Self-Service
8.6
7
6.0
8
8.6
7
4.6
8
8.6
7
6.0
8
8.8
7
6.5
8
8.6
7
6.9
8
9.0
7
6.4
7
8.8
7
5.7
7
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
8.7
20
7.9
81
8.7
19
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
Not enough data
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Planning
Not enough data
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Workflow Management
Not enough data
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and DevRev are categorized as Digital Customer Service Platforms, Complaint Management, Contact Center Knowledge Base, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Social Customer Service, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
DevRev is categorized as Shared Inbox, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
DevRev has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
