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Compare ClientSuccess and EverAfter 
Featured Products
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessEverAfter
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that EverAfter excels in providing a robust support experience, with users highlighting a high level of responsiveness and helpfulness from the support team. In contrast, while ClientSuccess also offers good support, it doesn't quite match the level of satisfaction seen with EverAfter.
- Users say that EverAfter's studio function is a standout feature, allowing users to create widgets easily without any coding knowledge. This flexibility is particularly appreciated by customer success managers who need to onboard clients efficiently, whereas ClientSuccess, while user-friendly, lacks this specific capability.
- Reviewers mention that ClientSuccess shines in its ease of use, with many users praising its intuitive interface and seamless integration with tools like Outlook. This makes it easy for users to track client interactions and prepare for meetings, a feature that some users feel is less streamlined in EverAfter.
- According to verified reviews, EverAfter provides valuable resources and templates that save time during the onboarding process, which users find particularly beneficial. ClientSuccess, while effective, does not offer the same level of resource centralization, which can lead to more manual work for users.
- Users highlight that both products cater well to mid-market companies, but EverAfter has a slight edge in terms of recent user engagement and feedback, indicating a more active user base and ongoing improvements. ClientSuccess, on the other hand, has seen fewer recent reviews, which may suggest less current user engagement.
- Reviewers appreciate the collaborative features in EverAfter, which allow for better visibility and engagement between teams and clients. ClientSuccess also offers collaboration tools, but users feel that EverAfter's features are more comprehensive and user-friendly, enhancing the overall client relationship management experience.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
EverAfter
ENTERPRISE
Contact Us
Ideal for businesses with large customer-base or unique business models who require enterprise-grade functionality
- Create personalized B2B customer interface to manage each account throughout its entire lifecycle.
- Optimize collaboration by integrating all customer-facing interactions into the hub
- Fully white label solution that can live inside your app
Free Trial
ClientSuccess
No trial information availableEverAfter
No trial information availableRatings
Meets Requirements
8.3
316
8.6
132
Ease of Use
8.9
319
8.7
134
Ease of Setup
8.4
150
8.3
101
Ease of Admin
8.9
156
8.5
77
Quality of Support
8.8
286
9.6
125
Has the product been a good partner in doing business?
9.4
154
9.6
75
Product Direction (% positive)
8.5
294
9.3
128
Features by Category
Customer Information
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Not enough data
Predictions
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Not enough data
Platform
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Not enough data
Intelligence
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Not enough data
Mapping
7.3
14
Not enough data
8.1
24
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
7.8
53
Not enough data
6.9
42
Not enough data
5.2
34
Not enough data
7.8
41
Not enough data
8.0
42
Collaboration
Not enough data
4.6
37
Not enough data
7.3
40
Not enough data
8.6
52
Not enough data
7.3
46
Not enough data
6.5
44
Not enough data
4.6
34
Onboarding Setup
8.2
53
8.8
67
8.3
51
8.7
70
8.4
56
9.2
73
Project Tracking
8.0
51
7.7
64
8.2
45
8.0
69
8.3
44
8.7
74
8.0
58
8.9
73
8.2
48
8.3
65
Customer Engagement
7.8
43
9.0
72
8.1
54
8.9
74
7.0
32
8.4
67
8.0
49
8.9
72
7.6
41
8.5
71
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and EverAfter are categorized as Client Onboarding
Unique Categories
ClientSuccess is categorized as Customer Success, Subscription Revenue Management, and Customer Revenue Optimization
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EverAfter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
38.3%
Information Technology and Services
22.1%
Marketing and Advertising
14.9%
Computer & Network Security
5.8%
Hospitality
2.6%
Other
16.2%
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
EverAfter has no discussions with answers
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