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Compare ClickDesk and Issuetrak 
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At a Glance
Market Segments
Small-Business (44.7% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
$19.99 per month
Starting at $26.00 1 per agent Per Month
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansIssuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Issutrak excels in its Quality of Support with a score of 9.0, while ClickDesk's support is rated lower at 7.8. Reviewers mention that the responsiveness and helpfulness of Issuetrak's support team significantly enhance their experience.
- Reviewers mention that ClickDesk shines in Chat/Live Support, achieving a high score of 9.4 compared to Issuetrak's 7.3. Users on G2 appreciate the seamless integration of live chat features, which they find crucial for real-time customer engagement.
- Users say that ClickDesk offers superior Mobile User Support with a score of 8.6, while Issuetrak falls short at 5.7. Reviewers highlight the mobile-friendly interface of ClickDesk, making it easier to manage tickets on the go.
- G2 users report that Issuetrak's Ticket Creation User Experience is rated at 8.4, slightly lower than ClickDesk's 8.6. Users mention that ClickDesk's intuitive design allows for quicker ticket submissions, enhancing overall efficiency.
- Reviewers mention that Issuetrak's SLA Management is rated at 7.4, which is significantly lower than ClickDesk's impressive 9.4. Users appreciate ClickDesk's robust SLA features that help ensure timely responses and adherence to service commitments.
- Users on G2 report that ClickDesk's Customization options are rated at 8.1, outperforming Issuetrak's 7.7. Reviewers say that ClickDesk allows for more tailored solutions to fit specific business needs, enhancing user satisfaction.
Pricing
Entry-Level Pricing
Issuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Free Trial
ClickDesk
No trial information availableIssuetrak
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.0
58
Ease of Use
8.5
44
8.2
59
Ease of Setup
8.7
22
8.0
42
Ease of Admin
8.1
24
8.3
43
Quality of Support
7.8
43
9.0
56
Has the product been a good partner in doing business?
8.0
23
9.3
43
Product Direction (% positive)
7.9
44
7.8
59
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.4
43
|
Verified
8.4
17
|
Verified
8.1
43
|
Verified
8.6
17
|
Verified
7.9
42
|
Verified
8.8
18
|
Verified
8.2
39
9.4
15
7.4
24
Feature Not Available
8.1
41
|
Verified
8.9
17
|
Verified
8.1
40
|
Verified
8.8
17
7.8
24
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
17
|
Verified
8.2
30
|
Verified
8.9
18
|
Verified
8.4
32
|
Verified
9.4
17
|
Verified
7.3
15
|
Verified
8.6
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.6
6
|
Verified
5.7
18
8.1
30
|
Verified
7.7
30
|
Verified
9.5
7
|
Verified
8.3
30
|
Verified
8.9
6
|
Verified
6.7
11
|
Verified
8.3
16
|
Verified
6.8
38
|
Verified
8.8
16
|
Verified
7.9
38
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
7.9
26
|
Verified
Not enough data
7.3
27
|
Verified
Not enough data
8.0
22
Not enough data
8.2
24
Not enough data
Not enough data
Not enough data
Internal Use
8.1
30
|
Verified
7.7
30
|
Verified
7.7
25
|
Verified
Not enough data
7.8
24
|
Verified
Not enough data
7.9
24
Not enough data
7.7
24
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickDesk and Issuetrak are categorized as Help Desk
Unique Categories
ClickDesk is categorized as Live Chat
Issuetrak is categorized as Incident Management, Customer Self-Service, and IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Financial Services
6.5%
Education Management
6.5%
Other
56.5%
Alternatives
Discussions
ClickDesk has no discussions with answers
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
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