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# ClickDesk vs Issuetrak Comparison - What are their main differences?

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ClickDeskIssuetrak[+ Add Product](#)

Reviews

**ClickDesk** [

3.8/5(48)

](https://www.g2.com/products/clickdesk/reviews#reviews)

**Issuetrak** [

4.1/5(63)

](https://www.g2.com/products/issuetrak/reviews#reviews)

Pricing

**ClickDesk**
 **$19.99** per month · LITE

**Issuetrak**
Free Trial

**Starting at $26.00** 1 per agent Per Month · Cloud

**Pricing Insights**
from reviews

Time to Implement

**ClickDesk**
2 months

Based on 10 responses

**Issuetrak**
2 months

Based on 7 responses

Return on Investment

**ClickDesk**
13 months

Based on 8 responses

**Issuetrak**
13 months

Based on 10 responses

Perceived Cost

**ClickDesk**
$$$$$

**Issuetrak**
$$$$$

Average Discount

**ClickDesk**
9%

**Issuetrak**
12%3% more

 ![ClickDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e45de3b063f12f7b6c54a26365b1a903/clickdesk.png "ClickDesk")

 ![Issuetrak](https://images.g2crowd.com/uploads/product/hd_favicon/df0dbd0790e1b0823c51bc0aede43867/issuetrak.svg "Issuetrak")

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Pros & Cons

**ClickDesk**
Not enough data

**Issuetrak**
Not enough data

Screenshots

**ClickDesk**
 ![ClickDesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/38010/ClickDesk_Screenshot-2.png)

**Issuetrak**
 ![Issuetrak screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/50409/Issuetrak-IssueHub.png)

Ratings

Meets Requirements

**ClickDesk**

8.3

8.344

**Issuetrak**

8.0

8.058

Ease of Use

**ClickDesk**

8.5

8.544

**Issuetrak**

8.2

8.259

Ease of Setup

**ClickDesk**

8.7

8.722

**Issuetrak**

8.0

8.042

Ease of Admin

**ClickDesk**

8.1

8.124

**Issuetrak**

8.3

8.343

Quality of Support

**ClickDesk**

7.8

7.843

**Issuetrak**

9.0

9.056

Has the product been a good partner in doing business?

**ClickDesk**

8.0

8.023

**Issuetrak**

9.3

9.343

Product Direction (% positive)

**ClickDesk**

7.9

7.944

**Issuetrak**

7.8

7.859

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.8

34

7.7

44

Ticket and Case Management

Ticket Creation User Experience

8.6(won by 0.2)

17

|

Verified

8.4

43

|

Verified

Ticket Response User Experience

8.4(won by 0.3)

17

|

Verified

8.1

43

|

Verified

Workflow

8.6(won by 0.7)

17

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

42

|

Verified

Automated Response

8.8(won by 0.6)

18

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

39

Service Level Agreement (SLA) Management

9.4(won by 2.0)

15

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.4

24

Ticket Collaboration

8.9(won by 0.8)

17

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

40

|

Verified

Customer/Contact Database

8.8(won by 1.0)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

24

|

Verified

Attachments/Screencasts

Feature Not Available

8.1(won by default)

41

|

Verified

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

9.0(won by 0.8)

17

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

30

|

Verified

Email to Case

8.9(won by 0.5)

18

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

32

|

Verified

Live Chat Support

9.4(won by 2.1)

17

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

15

|

Verified

Social Media Integration

8.6(won by default)

17

|

Verified

Not enough data

Voice

Feature Not Available

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

8.6(won by 2.9)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.7

18

Customization 

8.1(won by 0.4)

30

|

Verified

7.7

30

|

Verified

User, Role, and Access Management

9.5(won by 1.2)

7

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

30

|

Verified

Third-Party Integrations

8.9(won by 2.2)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

11

|

Verified

Reporting

8.3(won by 1.5)

16

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

38

|

Verified

Activity Dashboard

8.8(won by 0.9)

16

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

38

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

7.8

31

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

7.9(won by default)

26

|

Verified

Not enough data

Notifications

7.3(won by default)

27

|

Verified

Not enough data

Targeted Emails

8.0(won by default)

22

Not enough data

In-App Messaging

8.2(won by default)

24

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.1(won by 0.4)

30

|

Verified

7.7

30

|

Verified

Conversation Archiving

7.7(won by default)

25

|

Verified

Not enough data

Lead Development

7.8(won by default)

24

|

Verified

Not enough data

Knowledge Base

7.9(won by default)

24

Not enough data

Team Inbox 

7.7(won by default)

24

|

Verified

Not enough data

Customer Profiles

7.4(won by default)

26

|

Verified

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Show 3 feature categories with incomplete data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Change Management

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

Reports & Analytics

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

Not enough data

Incident Reports

Not enough data

Not enough data

Process Workflow

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

Not enough data

Administration Console

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

Policy Dictation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

Not enough data

Performance Logging

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

Not enough data

Monitoring

Constant Monitoring

Not enough data

Not enough data

Timely Alerts

Not enough data

Not enough data

TIcket Accuracy

Not enough data

Not enough data

AI Monitoring

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

Not enough data

Standardization

Not enough data

Not enough data

Lifecycle Visualization

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Feature Not Available

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ClickDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e45de3b063f12f7b6c54a26365b1a903/clickdesk.png "ClickDesk")](https://www.g2.com/products/clickdesk/reviews)

ClickDesk

Small-Business(50 or fewer emp.)

44.7%

Mid-Market(51-1000 emp.)

34.0%

Enterprise(\> 1000 emp.)

21.3%

[![Issuetrak](https://images.g2crowd.com/uploads/product/hd_favicon/df0dbd0790e1b0823c51bc0aede43867/issuetrak.svg "Issuetrak")](https://www.g2.com/products/issuetrak/reviews)

Issuetrak

Small-Business(50 or fewer emp.)

24.6%

Mid-Market(51-1000 emp.)

40.4%

Enterprise(\> 1000 emp.)

35.1%

Small-Business

(50 or fewer emp.)

44.7%

24.6%

Mid-Market

(51-1000 emp.)

34.0%

40.4%

Enterprise

(\> 1000 emp.)

21.3%

35.1%

Reviewers' Industry

[![ClickDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e45de3b063f12f7b6c54a26365b1a903/clickdesk.png "ClickDesk")](https://www.g2.com/products/clickdesk/reviews)
ClickDesk

Retail

8.5%

Telecommunications

6.4%

Education Management

6.4%

Marketing and Advertising

6.4%

Information Technology and Services

6.4%

Other

66.0%

[![Issuetrak](https://images.g2crowd.com/uploads/product/hd_favicon/df0dbd0790e1b0823c51bc0aede43867/issuetrak.svg "Issuetrak")](https://www.g2.com/products/issuetrak/reviews)
Issuetrak

Information Technology and Services

14.5%

Telecommunications

8.1%

Hospital & Health Care

8.1%

Education Management

6.5%

Financial Services

6.5%

Other

56.5%

FAQs

## ClickDesk vs Issuetrak FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Issuetrak vs ClickDesk?

Issuetrak stands out for its higher G2 rating, stronger support scores, and robust reporting, while ClickDesk is favored for ease of setup and use.

| [Issuetrak](https://www.g2.com/products/issuetrak/reviews) | [ClickDesk](https://www.g2.com/products/clickdesk/reviews) |
| --- | --- |
| 4.1/5 (63 reviews) | 3.8/5 (48 reviews) |
| Mid-Market | Small-Business |
| 8.0 | 8.7 |
| 9.0 | 7.8 |
| Robust reporting and ticket tracking | Easy setup and live chat features |

### How do the pricing models of Issuetrak and ClickDesk compare?

Issuetrak is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ClickDesk.

- **Issuetrak:** In recent reviews, many highlight Issuetrak's fair pricing structure and its ability to scale to organizational needs.
- **ClickDesk:** Reviewers note that ClickDesk is cost-effective for single users but can become expensive for small teams, with some expressing dissatisfaction with ongoing charges.

### What are the best alternatives to Issuetrak and ClickDesk?

The top three alternatives to Issuetrak and ClickDesk are Zendesk for Customer Service, TeamSupport, and Freshdesk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Issuetrak](https://www.g2.com/products/issuetrak/reviews) | 4.1/5 (63 reviews) | Mid-Market | Fair pricing structure, scalable | Robust reporting and ticket tracking |
| [ClickDesk](https://www.g2.com/products/clickdesk/reviews) | 3.8/5 (48 reviews) | Small-Business | Cost-effective for single users, higher for teams | Easy setup and live chat features |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Comprehensive customer service platform |
| [TeamSupport](https://www.g2.com/products/teamsupport/reviews) | 4.4/5 (891 reviews) | Mid-Market | — | Strong collaboration and ticket management |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | User-friendly interface and automation |

### Which Help Desk features should I prioritize when comparing Issuetrak and ClickDesk?

Buyers should prioritize reporting, ease of setup, quality of support, ticket tracking, and integration capabilities when comparing Issuetrak and ClickDesk.

- **Reporting:** Issuetrak is frequently praised for robust reporting features; ClickDesk offers reporting but with less emphasis in reviews.
- **Ease of Setup:** ClickDesk scores 8.7, Issuetrak 8.0, indicating ClickDesk is easier to implement.
- **Quality of Support:** Issuetrak scores 9.0, ClickDesk 7.8, showing a notable advantage for Issuetrak.
- **Ticket Tracking:** Issuetrak is highlighted for advanced ticket tracking and time tracking features.
- **Integrations:** Issuetrak integrates with Gmail and Active Directory; ClickDesk integrates with Google apps and offers chat, call, and social media integration.

### What are the pros and cons of Issuetrak vs ClickDesk?

Issuetrak's headline strength is robust reporting and support, while ClickDesk excels in ease of setup and live chat features.

- **Issuetrak strengths:** Robust reporting, advanced ticket tracking, customizable workflows, strong support, and integration with Gmail and Active Directory.
- **Issuetrak trade-offs:** Some reviewers mention a dated interface, complex initial setup, and reporting that can be cumbersome without SQL knowledge.
- **ClickDesk strengths:** Easy and fast setup, user-friendly live chat, video and audio calling, and browser-based support tools.
- **ClickDesk trade-offs:** Reviewers note lack of product updates, higher costs for teams, and support that is less responsive compared to Issuetrak.

### Is Issuetrak or ClickDesk better for small businesses?

ClickDesk is better suited for small businesses, as reflected by its largest reviewer segment and ease-of-setup sentiment.

- **Issuetrak:** Mid-Market is the largest segment, with reviewers appreciating its scalability and robust features but noting a steeper learning curve.
- **ClickDesk:** Small-Business is the largest segment, with reviewers highlighting its quick setup and user-friendly interface as ideal for smaller teams.

### Which Help Desk platform has better integrations?

Issuetrak and ClickDesk are at parity for integrations, with each offering integrations relevant to their user base.

- **Issuetrak:** Reviewers mention integration with Gmail and Active Directory, supporting streamlined ticket creation and user management.
- **ClickDesk:** Reviewers cite integration with Google apps, Skype, and social media, enabling multi-channel support and communication.

### How do Issuetrak and ClickDesk compare on customer support?

Issuetrak outperforms ClickDesk on Quality of Support by a significant margin, with a 1.2-point advantage (9.0 vs 7.8).

- **Issuetrak:** Many reviewers praise Issuetrak's support team for being responsive, knowledgeable, and helpful, with several citing "excellent support staff" and "quick, professional assistance." 
- **ClickDesk:** Reviewer sentiment is mixed, with some noting helpful support but others reporting slow responses and unresolved issues, especially regarding billing and product updates.

### Which is easier to implement, Issuetrak or ClickDesk?

ClickDesk is easier to implement, with a 0.7-point higher Ease of Setup score (8.7 vs 8.0).

- **Issuetrak:** Reviewers describe setup as straightforward but note that initial configuration can be complex and may require acclimation to product-specific terminology.
- **ClickDesk:** Many reviewers highlight fast, simple setup and minimal technical barriers, making it accessible for non-technical users and small teams.

### Which product has better Reporting?

Issuetrak is favored for Reporting, with reviewers frequently citing its robust reporting capabilities and customizable report writer.

- **Issuetrak:** Reviewers consistently praise the Reports section, custom reporting, and the ability to automate and tailor reports for different clients and executives.
- **ClickDesk:** Reviewers mention reporting features but with less emphasis, focusing more on chat and communication capabilities than in-depth reporting.

Alternatives

**ClickDesk Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

**Issuetrak Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport")

[
TeamSupport
](/products/teamsupport/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "HappyFox Help Desk")

[
HappyFox Help Desk
](/products/happyfox-help-desk/reviews)

## ClickDesk vs Issuetrak

When assessing the two solutions, reviewers found ClickDesk easier to use and set up. However, Issuetrak is easier to administer. Reviewers also preferred doing business with Issuetrak overall.

- Reviewers felt that ClickDesk meets the needs of their business better than Issuetrak.
- When comparing quality of ongoing product support, reviewers felt that Issuetrak is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ClickDesk over Issuetrak.