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Compare ChurnZero and Velaris 
Featured Products
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,546)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroVelaris
Star Rating
(107)4.7 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VelarisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in providing a centralized platform for customer information, with features like automatic meeting logging and robust automation capabilities that enhance communication with clients. Users appreciate how these functionalities streamline their workflows and improve customer engagement.
- Users say that Velaris serves as a comprehensive hub for client data, allowing for seamless integration of various tools into one platform. This has made data management significantly easier, as highlighted by users who value the ability to pull detailed reports on customer adoption and usage.
- Reviewers mention that ChurnZero's core functionality is often regarded as best in class, particularly with its Devless integration that simplifies setup and enhances user impact. This versatility in configuration options is a notable advantage for teams looking to tailor the software to their specific needs.
- According to verified reviews, Velaris has received praise for its exceptional customer support, with users noting that their Customer Success Manager played a crucial role in easing the onboarding process. This level of service contributes to a positive user experience, especially for those new to the platform.
- G2 reviewers highlight that while both products have similar star ratings, ChurnZero's significantly higher G2 Score reflects greater overall user satisfaction. This is supported by a larger volume of recent reviews, indicating that users are consistently pleased with ChurnZero's performance and features.
- Users report that both platforms offer strong support features, but ChurnZero stands out with its high scores in customer monitoring and health scoring, which are critical for proactive customer success management. In contrast, Velaris also provides valuable insights but may not match the depth of ChurnZero's capabilities in these areas.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableVelaris
No pricing availableFree Trial
ChurnZero
No trial information availableVelaris
No trial information availableRatings
Meets Requirements
9.0
1,260
8.8
103
Ease of Use
8.5
1,268
8.7
104
Ease of Setup
7.9
584
8.3
80
Ease of Admin
8.5
519
9.0
39
Quality of Support
9.5
1,175
9.5
102
Has the product been a good partner in doing business?
9.6
524
9.4
39
Product Direction (% positive)
9.4
1,196
9.7
103
Features by Category
Customer Information
8.9
1009
|
Verified
8.9
89
9.1
988
|
Verified
8.8
88
8.9
983
|
Verified
8.8
89
8.7
943
|
Verified
8.7
86
9.1
1006
|
Verified
8.6
87
8.7
924
|
Verified
8.6
85
8.5
828
|
Verified
8.4
83
Predictions
8.6
971
|
Verified
8.6
84
7.8
744
|
Verified
8.2
83
8.6
832
|
Verified
8.7
83
7.5
638
|
Verified
7.7
79
Platform
8.6
994
|
Verified
8.5
84
8.5
894
|
Verified
8.7
85
8.5
871
|
Verified
8.7
83
8.7
904
|
Verified
8.5
83
8.9
968
|
Verified
8.3
84
8.6
937
|
Verified
8.5
85
9.0
902
|
Verified
8.7
83
9.1
839
|
Verified
9.0
81
9.2
962
|
Verified
8.8
84
9.1
918
|
Verified
8.8
85
Generative AI
7.7
311
8.1
54
7.8
309
8.2
54
Agentic AI - Customer Success
7.5
64
8.8
12
7.5
63
Not enough data
7.5
65
9.7
12
7.2
63
Not enough data
7.2
63
8.5
12
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Velaris are categorized as Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Velaris has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Computer Software
25.2%
Information Technology and Services
19.6%
Marketing and Advertising
12.1%
Logistics and Supply Chain
5.6%
Mental Health Care
2.8%
Other
34.6%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Velaris has no discussions with answers
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