Introducing G2.ai, the future of software buying.Try now
Compare ChurnZero and Velaris 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,536)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroVelaris
Star Rating
(107)4.7 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VelarisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, indicating a robust system for monitoring customer engagement and satisfaction. In contrast, Velaris also scores 8.9 but lacks the same level of user feedback on its effectiveness in this area.
- Reviewers mention that ChurnZero's Quality of Support is outstanding, with a score of 9.6, highlighting the responsiveness and helpfulness of their support team. Velaris, while still strong at 9.5, does not receive as many accolades for support quality.
- G2 users indicate that ChurnZero's Ease of Setup is rated at 7.8, which some find challenging compared to Velaris's higher score of 8.4. Users on G2 suggest that Velaris offers a more intuitive onboarding experience.
- Reviewers say that ChurnZero shines in Customer Monitoring with a score of 9.2, which users find beneficial for tracking customer interactions. Velaris, however, has a lower score of 8.8, suggesting it may not provide the same depth of monitoring capabilities.
- Users report that ChurnZero's Playbooks feature is rated at 8.7, which many find useful for guiding customer interactions. Velaris's score of 8.6 indicates a similar feature, but users feel ChurnZero's implementation is more effective.
- Reviewers mention that ChurnZero's Scalability is rated at 9.0, making it a preferred choice for growing businesses. Velaris, with a score of 8.8, is still scalable but does not receive the same level of praise for its adaptability to larger organizations.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableVelaris
No pricing availableFree Trial
ChurnZero
No trial information availableVelaris
No trial information availableRatings
Meets Requirements
9.0
1,254
8.8
103
Ease of Use
8.5
1,262
8.7
104
Ease of Setup
7.9
580
8.3
80
Ease of Admin
8.5
517
9.0
39
Quality of Support
9.5
1,169
9.5
102
Has the product been a good partner in doing business?
9.6
522
9.4
39
Product Direction (% positive)
9.4
1,190
9.7
103
Features by Category
Customer Information
8.9
1005
|
Verified
8.9
89
9.1
985
|
Verified
8.8
88
8.9
981
|
Verified
8.8
89
8.7
940
|
Verified
8.7
86
9.1
1002
|
Verified
8.6
87
8.7
922
|
Verified
8.6
85
8.5
826
|
Verified
8.4
83
Predictions
8.6
967
|
Verified
8.6
84
7.8
742
|
Verified
8.2
83
8.6
830
|
Verified
8.7
83
7.5
637
|
Verified
7.7
79
Platform
8.6
990
|
Verified
8.5
84
8.5
892
|
Verified
8.7
85
8.5
868
|
Verified
8.7
83
8.7
902
|
Verified
8.5
83
8.9
966
|
Verified
8.3
84
8.6
934
|
Verified
8.5
85
9.0
900
|
Verified
8.7
83
9.1
837
|
Verified
9.0
81
9.2
959
|
Verified
8.8
84
9.1
916
|
Verified
8.8
85
Generative AI
7.7
308
8.1
54
7.8
307
8.2
54
Agentic AI - Customer Success
7.5
64
8.8
12
7.5
63
Not enough data
7.5
64
9.7
12
7.2
63
Not enough data
7.2
63
8.5
12
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Velaris are categorized as Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Velaris has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
25.2%
Information Technology and Services
19.6%
Marketing and Advertising
12.1%
Logistics and Supply Chain
5.6%
Mental Health Care
2.8%
Other
34.6%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Velaris has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
