Introducing G2.ai, the future of software buying.Try now
Compare ChurnZero and ClientSuccess 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Blueshift
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FlexPay
Visit Website
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ChurnZero
Star Rating
(1,533)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClientSuccess excels in its Ease of Setup with a score of 8.4, making it user-friendly for new customers, while ChurnZero, with a score of 7.8, has been noted by reviewers as having a steeper learning curve during initial implementation.
- Reviewers mention that ChurnZero shines in Quality of Support, achieving a high score of 9.6, which users on G2 appreciate for its responsiveness and helpfulness, whereas ClientSuccess, with a score of 8.8, is seen as good but not as exceptional in this area.
- G2 users highlight that ChurnZero offers superior Customer Monitoring capabilities, scoring 9.2, which allows for more proactive engagement with customers, while ClientSuccess, at 8.6, is perceived as less robust in this functionality.
- Users say that ChurnZero's Playbooks feature, scoring 8.7, provides more comprehensive guidance for customer success strategies compared to ClientSuccess, which scored 7.9 and is seen as lacking in depth and customization options.
- Reviewers mention that ClientSuccess has a strong performance in User Segmentation with a score of 9.2, allowing for detailed targeting, while ChurnZero, with a score of 8.4, is viewed as less flexible in this aspect.
- Users report that ChurnZero's Revenue Forecasting tools, scoring 8.2, are more advanced and provide better insights compared to ClientSuccess, which lacks the same level of predictive analytics, making it less effective for financial planning.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
ChurnZero
No trial information availableClientSuccess
No trial information availableRatings
Meets Requirements
9.0
1,254
8.3
316
Ease of Use
8.5
1,262
8.9
319
Ease of Setup
7.9
580
8.4
150
Ease of Admin
8.5
517
8.9
156
Quality of Support
9.5
1,169
8.8
286
Has the product been a good partner in doing business?
9.6
522
9.4
154
Product Direction (% positive)
9.4
1,190
8.5
294
Features by Category
Customer Information
8.9
1005
|
Verified
8.5
238
|
Verified
9.1
985
|
Verified
8.6
240
|
Verified
8.9
981
|
Verified
8.5
238
|
Verified
8.7
940
|
Verified
7.8
183
9.1
1002
|
Verified
8.3
204
|
Verified
8.7
922
|
Verified
7.9
187
|
Verified
8.5
826
|
Verified
7.4
124
|
Verified
Predictions
8.6
967
|
Verified
8.1
194
|
Verified
7.8
742
|
Verified
7.2
146
|
Verified
8.6
830
|
Verified
7.3
139
|
Verified
7.5
637
|
Verified
6.1
96
|
Verified
Platform
8.6
990
|
Verified
7.6
223
|
Verified
8.5
892
|
Verified
7.5
204
|
Verified
8.5
868
|
Verified
7.7
195
|
Verified
8.7
902
|
Verified
8.0
189
|
Verified
8.9
966
|
Verified
7.8
207
|
Verified
8.6
934
|
Verified
7.6
216
|
Verified
9.0
900
|
Verified
8.1
205
|
Verified
9.1
837
|
Verified
8.6
174
|
Verified
9.2
959
|
Verified
8.3
226
|
Verified
9.1
916
|
Verified
8.7
220
|
Verified
Generative AI
7.7
308
6.3
8
7.8
307
6.3
8
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
Billing and Payments
Not enough data
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Revenue Recognition
Not enough data
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Revenue Optimization
Not enough data
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
8.0
15
8.4
82
7.8
17
8.8
98
8.3
20
Intelligence
8.3
92
8.1
18
7.5
85
7.4
17
8.1
83
7.9
17
Mapping
8.0
81
7.3
14
8.3
86
8.1
24
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
8.2
53
8.6
292
8.3
51
8.6
272
8.4
56
Project Tracking
8.8
279
8.0
51
8.6
266
8.2
45
8.5
262
8.3
44
8.8
308
8.0
58
8.7
269
8.2
48
Customer Engagement
8.4
261
7.8
43
8.8
283
8.1
54
8.2
242
7.0
32
8.8
279
8.0
49
8.6
269
7.6
41
Categories
Categories
Shared Categories
ChurnZero and ClientSuccess are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
ClientSuccess is categorized as Subscription Revenue Management
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
