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Compare ChurnZero and ClientSuccess 
At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ChurnZero
Star Rating
(1,565)4.7 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClientSuccess. Users appreciate its best-in-class core functionality and the ability to quickly set up automations that enhance communication with customers.
- Users say that ClientSuccess offers a more intuitive experience, with many highlighting its flexibility and ease of use. One user noted that the platform doesn't require extensive training, making it accessible for daily operations.
- Reviewers mention that ChurnZero's automated meeting logging and centralized information storage streamline workflows, allowing teams to focus on customer engagement rather than administrative tasks.
- According to verified reviews, ClientSuccess shines in its customer support, with users praising the team's dedication and responsiveness. This personal touch has led to long-term loyalty, as one user shared their experience of choosing ClientSuccess for the third consecutive company.
- G2 reviewers highlight that ChurnZero's versatility allows for various setups, which can be tailored to different business needs. Users appreciate the ability to document client health scores in multiple ways, enhancing their understanding of customer engagement.
- Users report that while ClientSuccess has a strong focus on user engagement, ChurnZero's advanced features, such as its Devless integration, provide a more impactful experience for those looking to maximize their customer success strategies.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
ChurnZero
No trial information availableClientSuccess
No trial information availableRatings
Meets Requirements
9.0
1,266
8.3
316
Ease of Use
8.5
1,274
8.9
319
Ease of Setup
7.9
589
8.4
150
Ease of Admin
8.5
521
8.9
156
Quality of Support
9.5
1,181
8.8
286
Has the product been a good partner in doing business?
9.6
527
9.4
154
Product Direction (% positive)
9.4
1,203
8.5
294
Features by Category
Customer Information
8.9
1013
|
Verified
8.5
238
|
Verified
9.1
991
|
Verified
8.6
240
|
Verified
8.9
984
|
Verified
8.5
238
|
Verified
8.7
945
|
Verified
7.8
183
9.1
1011
|
Verified
8.3
204
|
Verified
8.7
926
|
Verified
7.9
187
|
Verified
8.5
830
|
Verified
7.4
124
|
Verified
Predictions
8.6
975
|
Verified
8.1
194
|
Verified
7.8
744
|
Verified
7.2
146
|
Verified
8.6
832
|
Verified
7.3
139
|
Verified
7.5
638
|
Verified
6.1
96
|
Verified
Platform
8.6
996
|
Verified
7.6
223
|
Verified
8.5
898
|
Verified
7.5
204
|
Verified
8.5
871
|
Verified
7.7
195
|
Verified
8.7
907
|
Verified
8.0
189
|
Verified
8.9
972
|
Verified
7.8
207
|
Verified
8.6
938
|
Verified
7.6
216
|
Verified
9.0
904
|
Verified
8.1
205
|
Verified
9.1
839
|
Verified
8.6
174
|
Verified
9.2
962
|
Verified
8.3
226
|
Verified
9.1
919
|
Verified
8.7
220
|
Verified
Generative AI
7.7
311
6.3
8
7.8
309
6.3
8
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
Feature Not Available
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
Billing and Payments
Not enough data
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Revenue Recognition
Not enough data
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Revenue Optimization
Not enough data
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
User Analysis
8.8
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
8.0
15
8.4
83
7.8
17
8.9
100
8.3
20
Intelligence
8.3
94
8.1
18
7.4
86
7.4
17
8.1
84
7.9
17
Mapping
8.0
82
7.3
14
8.3
87
8.1
24
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
Feature Not Available
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
Feature Not Available
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
8.2
53
8.6
292
8.3
51
8.6
273
8.4
56
Project Tracking
8.8
279
8.0
51
8.6
267
8.2
45
8.5
263
8.3
44
8.8
310
8.0
58
8.7
270
8.2
48
Customer Engagement
8.4
261
7.8
43
8.8
284
8.1
54
8.2
242
7.0
32
8.8
280
8.0
49
8.6
269
7.6
41
Categories
Categories
Shared Categories
ChurnZero and ClientSuccess are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
ClientSuccess is categorized as Subscription Revenue Management
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.2%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.2%
Other
35.9%
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
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