# ChurnZero vs ClientSuccess Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ChurnZero excels in providing comprehensive visibility into customer health and engagement metrics, making it easier for teams to proactively identify risks and opportunities. Users appreciate the enhanced reporting features and the AI Snapshot tool, which helps them prepare for important meetings like QBRs.
- **Users say** that ClientSuccess offers a user-friendly experience, with many highlighting its intuitive design and ease of use. Reviewers mention that the platform doesn't require extensive training, making it accessible for daily operations, especially with features like the engagement integration with Outlook.
- **According to verified reviews** , ChurnZero stands out for its superior support quality, with users praising the responsiveness and helpfulness of the support team. This level of service contributes to a more satisfying overall experience, as users feel supported in their customer success efforts.
- **Reviewers mention** that ClientSuccess is particularly valued for its flexibility and customer-centric approach. Users appreciate the team's commitment to understanding their needs, which fosters a strong partnership and enhances the overall effectiveness of the platform.
- **G2 reviewers highlight** that while ClientSuccess has a solid ease of setup, ChurnZero's implementation process is slightly more challenging, with some users noting a steeper learning curve. However, once set up, ChurnZero's robust features provide significant long-term benefits.
- **Users report** that both platforms cater well to mid-market companies, but ChurnZero's larger user base and higher total review count suggest a more established presence in the market, which may provide additional confidence for potential buyers looking for a proven solution.



| | ChurnZero | ClientSuccess | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,591 | 423 | 
| **Largest Market Segment** | Mid-Market (63.2% of reviews) | Mid-Market (56.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### ChurnZero

Pros:
- Ease of Use (165 reviews)
- Helpful (110 reviews)

Cons:
- Learning Curve (58 reviews)
- Complexity (44 reviews)

### ClientSuccess

Pros:
- Client Management (2 reviews)
- Customer Support (2 reviews)

Cons:
- Field Limitations (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | ChurnZero | ClientSuccess | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1278 reviews) | 8.3 (317 reviews) | 
  | **Ease of Use** | 8.5 (1286 reviews) | 8.9 (320 reviews) | 
  | **Ease of Setup** | 8.0 (599 reviews) | 8.4 (151 reviews) | 
  | **Ease of Admin** | 8.5 (530 reviews) | 8.9 (157 reviews) | 
  | **Quality of Support** | 9.5 (1190 reviews) | 8.8 (287 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (537 reviews) | 9.4 (155 reviews) | 
  | **Product Direction (% positive)** | 9.4 (1213 reviews) | 8.5 (295 reviews) | 

---
## Pricing

### ChurnZero

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ClientSuccess

#### Entry-Level Pricing

Plan: ClientSuccess

Price: Contact Us

Key Features:
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal

[Learn more about ClientSuccess](https://www.g2.com/products/clientsuccess/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.4/10 | 1088 |
| **ClientSuccess** | 7.7/10 | 256 |

#### Customer Information

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Customer Health Scores** | 8.9 (1017 reviews) ✓ Verified | 8.5 (238 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.1 (993 reviews) ✓ Verified | 8.6 (241 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (989 reviews) ✓ Verified | 8.5 (238 reviews) ✓ Verified | 
| **Playbooks** | 8.7 (948 reviews) ✓ Verified | 7.8 (183 reviews) | 
| **Customer Segments** | 9.1 (1014 reviews) ✓ Verified | 8.3 (204 reviews) ✓ Verified | 
| **Product Engagement** | 8.7 (930 reviews) ✓ Verified | 7.9 (187 reviews) ✓ Verified | 
| **Surveys** | 8.5 (832 reviews) ✓ Verified | 7.4 (124 reviews) ✓ Verified | 

#### Predictions

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Churn Risk** | 8.6 (978 reviews) ✓ Verified | 8.1 (194 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.8 (747 reviews) ✓ Verified | 7.2 (146 reviews) ✓ Verified | 
| **Custom Triggers** | 8.6 (833 reviews) ✓ Verified | 7.3 (139 reviews) ✓ Verified | 
| **Machine Learning** | 7.5 (639 reviews) ✓ Verified | 6.1 (96 reviews) ✓ Verified | 

#### Platform

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Reporting & Dashboards** | 8.6 (999 reviews) ✓ Verified | 7.6 (224 reviews) ✓ Verified | 
| **API & Integrations** | 8.5 (903 reviews) ✓ Verified | 7.5 (205 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.5 (873 reviews) ✓ Verified | 7.7 (195 reviews) ✓ Verified | 
| **Workflow Capability** | 8.7 (910 reviews) ✓ Verified | 8.0 (189 reviews) ✓ Verified | 
| **Notifications** | 8.9 (972 reviews) ✓ Verified | 7.8 (207 reviews) ✓ Verified | 
| **Customization** | 8.6 (940 reviews) ✓ Verified | 7.6 (217 reviews) ✓ Verified | 
| **Scalability** | 9.0 (907 reviews) ✓ Verified | 8.1 (205 reviews) ✓ Verified | 
| **Data Security** | 9.1 (839 reviews) ✓ Verified | 8.6 (174 reviews) ✓ Verified | 
| **Performance & Reliability** | 9.2 (968 reviews) ✓ Verified | 8.3 (226 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.1 (920 reviews) ✓ Verified | 8.7 (220 reviews) ✓ Verified | 

#### Generative AI

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **AI Text Generation** | 7.7 (311 reviews) | 6.3 (8 reviews) | 
| **AI Text Summarization** | 7.8 (310 reviews) | 6.3 (8 reviews) | 

#### Agentic AI - Customer Success

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (64 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (63 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 7.2 (63 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (63 reviews) | Not enough data | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | N/A | N/A |
| **ClientSuccess** | 7.6/10 | 37 |

#### Billing and Payments

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Payment Terms** | Not enough data | 7.2 (17 reviews) | 
| **Personalized Billing** | Not enough data | 7.1 (18 reviews) | 
| **Custom Pricing** | Not enough data | 7.1 (18 reviews) | 

#### Revenue Recognition

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Usage Tracking** | Not enough data | 7.5 (24 reviews) | 
| **Deferred Revenue** | Not enough data | 7.4 (18 reviews) | 
| **Revenue Accrual** | Not enough data | 7.5 (21 reviews) | 

#### Revenue Optimization

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **At-Risk Customers** | Not enough data | 8.5 (30 reviews) | 
| **Offer Optimization** | Not enough data | 7.6 (21 reviews) | 
| **Customer Churn** | Not enough data | 8.0 (31 reviews) | 
| **Revenue Forecasting** | Not enough data | 8.2 (27 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 9.0/10 | 153 |
| **ClientSuccess** | N/A | N/A |

#### User Analysis

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Survey Implementation** | 8.8 (126 reviews) | Not enough data | 
| **Data Analysis** | 8.9 (134 reviews) | Not enough data | 

#### User Support

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **User Segmentation** | 9.2 (139 reviews) | Not enough data | 
| **Multi-Language Support** | 7.9 (71 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.7 (98 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.1 (91 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 8.3 (86 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Communications** | 9.0 (10 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Analytics** | 9.8 (8 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Customer self-service** | 9.8 (9 reviews) | Not enough data | 
| **In-app guidance** | 10.0 (7 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.0/10 | 106 |
| **ClientSuccess** | 7.9/10 | 45 |

#### Sales Team

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Flexible Sales Process** | 8.2 (84 reviews) | 8.0 (15 reviews) | 
| **Training Mode** | 8.4 (83 reviews) | 7.8 (17 reviews) | 
| **Playbooks** | 8.9 (101 reviews) | 8.3 (20 reviews) | 

#### Intelligence

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Opportunity Identification** | 8.3 (94 reviews) | 8.1 (18 reviews) | 
| **Zero-touch Renewals** | 7.4 (86 reviews) | 7.4 (17 reviews) | 
| **Smart Content** | 8.1 (84 reviews) | 7.9 (17 reviews) | 

#### Mapping

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Multiple Org Charts** | 8.0 (82 reviews) | 7.3 (14 reviews) | 
| **Stakeholder Roles** | 8.3 (87 reviews) | 8.1 (24 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (13 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.2/10 | 172 |
| **ClientSuccess** | N/A | N/A |

#### Platform Basics

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Templates** | 8.4 (160 reviews) | Not enough data | 
| **Exporting** | 8.5 (163 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (147 reviews) | Not enough data | 
| **Multiple Personas** | 8.3 (140 reviews) | Not enough data | 
| **Data Analytics ** | 8.5 (154 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (23 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.5/10 | 213 |
| **ClientSuccess** | N/A | N/A |

#### Platform Basics

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Dynamic Segmentation** | 8.6 (181 reviews) | Not enough data | 
| **Journey Optimization** | 8.7 (189 reviews) | Not enough data | 

#### Platform Data

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Journey Reporting** | 8.6 (191 reviews) | Not enough data | 
| **Trends Reporting** | 8.5 (182 reviews) | Not enough data | 
| **Dashboards** | 9.0 (202 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.6 (182 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Journey Mapping** | 8.6 (180 reviews) | Not enough data | 
| **Integrations** | 8.7 (192 reviews) | Not enough data | 
| **Automated Alerts** | 8.9 (187 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (20 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 7.8/10 | 260 |
| **ClientSuccess** | N/A | N/A |

#### Analytics

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (214 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.7 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.4 (155 reviews) | Not enough data | 
| **Gamification** | 7.5 (128 reviews) | Not enough data | 

#### Customization

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Stakeholder Management** | 8.4 (156 reviews) | Not enough data | 
| **Multilanguage Support** | 7.5 (116 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.1 (115 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.0 (122 reviews) | Not enough data | 

#### Generative AI

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **AI Text Generation** | 8.1 (93 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (92 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 5.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.6/10 | 347 |
| **ClientSuccess** | 8.0/10 | 74 |

#### Onboarding Setup

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Workflows** | 8.9 (305 reviews) | 8.2 (53 reviews) | 
| **Templates** | 8.6 (292 reviews) | 8.3 (51 reviews) | 
| **Checklists** | 8.6 (273 reviews) | 8.4 (56 reviews) | 

#### Project Tracking

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Monitoring** | 8.8 (279 reviews) | 8.0 (51 reviews) | 
| **Resources** | 8.6 (267 reviews) | 8.2 (45 reviews) | 
| **Content** | 8.5 (263 reviews) | 8.3 (44 reviews) | 
| **Tasks** | 8.8 (310 reviews) | 8.0 (58 reviews) | 
| **Optimization** | 8.7 (270 reviews) | 8.2 (48 reviews) | 

#### Customer Engagement

| Feature | ChurnZero | ClientSuccess | 
|---|---|---|
| **Portal** | 8.4 (261 reviews) | 7.8 (43 reviews) | 
| **Engagement** | 8.8 (284 reviews) | 8.1 (54 reviews) | 
| **Branding** | 8.2 (242 reviews) | 7.0 (32 reviews) | 
| **Visibility** | 8.8 (280 reviews) | 8.0 (49 reviews) | 
| **Collaboration** | 8.6 (269 reviews) | 7.6 (41 reviews) | 

---
## Categories
**Shared Categories (3):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to ChurnZero (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping)

**Unique to ClientSuccess (1):** [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ChurnZero | ClientSuccess | 
|---|---|---|
| **Small-Business** | 28.1% | 42.3% | 
| **Mid-Market** | 63.2% | 56.0% | 
| **Enterprise** | 8.7% | 1.7% | 

### By Industry

#### ChurnZero

- **Computer Software:** 36.8%
- **Information Technology and Services:** 16.3%
- **Marketing and Advertising:** 5.0%
- **Computer & Network Security:** 3.7%
- **Education Management:** 2.3%
- **Financial Services:** 2.2%
- **Human Resources:** 2.1%
- **Hospital & Health Care:** 2.0%
- **E-Learning:** 1.9%
- **Internet:** 1.8%
- **Other:** 26.1%

#### ClientSuccess

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.6%
- **Marketing and Advertising:** 8.7%
- **Internet:** 3.8%
- **Computer & Network Security:** 3.8%
- **Financial Services:** 3.4%
- **Leisure, Travel & Tourism:** 2.4%
- **E-Learning:** 2.2%
- **Human Resources:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 18.3%

---
## Alternatives

### Alternatives to ChurnZero

- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) — 4.5/5 stars (134 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1790 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)

### Alternatives to ClientSuccess

- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) — 4.5/5 stars (134 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (854 reviews)

---
## Top Discussions

### ChurnZero

- Title: [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/"
- Title: [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) — 1 comment
  > **Top comment:** "ChurnZero gives our Client Success Team a tool designed for them that gives them insight into which clients are thriving, which ones need a little extra help..."
- Title: [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) — 1 comment, 1 upvote
  > **Top comment:** "This is going to sound like useless advice but really focus on one goal at a time because I often get derailed because I know other things need fixing and..."
- Title: [Does ChurnZero support  B2C subscription companies?](https://www.g2.com/discussions/32666-does-churnzero-support-b2c-subscription-companies) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for question!  While customer success platforms are generally optimized for “accounts” and “contacts”, it is certainly possible to manage accounts..."
- Title: [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes! Fill out your contact information here and a member of our team will be in touch shortly to schedule a personalized demo of the ChurnZero platform -..."

### ClientSuccess

- Title: [Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?](https://www.g2.com/discussions/is-there-a-way-to-mass-upload-zendesk-company-ids-so-we-don-t-have-to-manual-input-them-in-each-client-in-cs) — 5 comments, 2 upvotes
  > **Top comment:** "I will answer my own question from the answer I received by the CS support team (Chance). 

Chance said that they can mass upload the organization ID from..."
- Title: [Is there a way view clients that I am a CSM #2 on within my client list?](https://www.g2.com/discussions/is-there-a-way-view-clients-that-i-am-a-csm-2-on-within-my-client-list) — 3 comments, 1 upvote
  > **Top comment:** "Hi Devan! Your question makes perfect sense. And yes, you can filter your client grid view by accounts you are listed as a secondary on. I recommend adding..."
- Title: [Does ClientSuccess support  B2C subscription companies?](https://www.g2.com/discussions/32667-does-clientsuccess-support-b2c-subscription-companies) — 2 comments, 1 upvote
  > **Top comment:** "I believe so - it's great for managing customer lifetime cycles. So it would depend on how the product is used and if there is a workflow between your..."
- Title: [What is a CSM platform?](https://www.g2.com/discussions/what-is-a-csm-platform) — 1 comment
  > **Top comment:** "A CSM Platform is a Customer Success Manager platform that can track customer engagements, identify risk, manage subscriptions, view support related tickets,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/churnzero-vs-clientsuccess)