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Compare Chorus by ZoomInfo and Observe.AI 
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At a Glance
Market Segments
Mid-Market (64.2% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seats
No pricing available
Chorus by ZoomInfo
Star Rating
(2,985)4.5 out of 5
Market Segments
Mid-Market (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats
Learn more about Chorus by ZoomInfoObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chorus by ZoomInfo excels in call recording with a score of 9.3, while Observe.AI received a slightly higher score of 9.5, indicating that users find Observe.AI's call recording features to be more robust and reliable.
- Reviewers mention that Observe.AI's machine learning capabilities are rated at 8.9, surpassing Chorus by ZoomInfo's score of 8.1, suggesting that users appreciate the advanced analytics and insights provided by Observe.AI's AI-driven features.
- G2 users highlight that Observe.AI offers superior lead qualification tools, scoring 9.0 compared to Chorus by ZoomInfo's 8.0, which indicates that users find Observe.AI's features more effective in identifying and nurturing potential leads.
- Users on G2 report that the quality of support for Observe.AI is rated at 9.3, while Chorus by ZoomInfo's support quality is rated at 8.9, suggesting that users feel more satisfied with the assistance and resources provided by Observe.AI.
- Reviewers say that Observe.AI shines in the area of customer scoring, achieving a score of 9.3, while Chorus by ZoomInfo scored 8.4, indicating that users find Observe.AI's customer scoring features more effective for performance management.
- Users report that the ease of setup for Observe.AI is rated at 9.1, compared to Chorus by ZoomInfo's 8.7, suggesting that users find Observe.AI's onboarding process to be more user-friendly and efficient.
Pricing
Entry-Level Pricing
Chorus by ZoomInfo
Chorus
Contact Us
1 Seats
AI-powered conversation intelligence platform that records, transcribes, and analyzes sales calls and meetings to provide coaching insights, deal intelligence, and revenue visibility.
- Automatic call and meeting recording (phone, video, web conferencing)
- Email conversation capture and analysis
- AI-powered transcription and searchability
Observe.AI
No pricing availableFree Trial
Chorus by ZoomInfo
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
9.0
2,415
8.8
185
Ease of Use
8.9
2,413
9.2
185
Ease of Setup
8.7
248
9.0
108
Ease of Admin
8.6
222
9.2
91
Quality of Support
8.9
1,661
9.2
181
Has the product been a good partner in doing business?
9.0
217
9.3
93
Product Direction (% positive)
8.3
2,299
9.7
177
Features by Category
Call Analytics
9.3
1666
|
Verified
9.5
43
8.1
1444
|
Verified
8.9
44
8.3
1577
|
Verified
9.1
44
8.0
913
|
Verified
9.0
40
Agent Performance Management
8.4
970
|
Verified
9.3
40
7.7
1479
|
Verified
8.7
42
8.2
1311
|
Verified
9.1
43
Generative AI
8.8
64
8.9
17
Agentic AI - Conversation Intelligence
7.4
9
Not enough data
7.4
11
Not enough data
7.8
10
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.0
10
Not enough data
7.4
9
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
24
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Incentives
Feature Not Available
Not enough data
8.0
64
Not enough data
Feature Not Available
Not enough data
8.1
71
Not enough data
Personalization
8.1
68
Not enough data
7.6
66
|
Verified
Not enough data
8.3
78
|
Verified
Not enough data
7.8
63
|
Verified
Not enough data
Administrative
8.7
72
|
Verified
Not enough data
8.4
68
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
Agentic AI - Sales Analytics
8.0
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Data Sourcing
8.4
114
Not enough data
9.0
144
Not enough data
8.6
110
Not enough data
8.7
136
Not enough data
8.5
120
Not enough data
Predictive Analytics
8.1
110
Not enough data
8.3
115
Not enough data
8.3
116
Not enough data
8.2
106
Not enough data
Sales Management
7.9
112
Not enough data
8.2
110
Not enough data
8.6
119
Not enough data
8.8
152
Not enough data
Agentic AI - Sales Coaching
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.7
1138
|
Verified
Not enough data
8.7
1124
|
Verified
Not enough data
8.4
901
|
Verified
Not enough data
9.1
1269
|
Verified
Not enough data
Feedback
9.0
1247
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
8.6
902
|
Verified
Not enough data
8.4
789
|
Verified
Not enough data
8.6
880
|
Verified
Not enough data
8.7
928
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
31
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chorus by ZoomInfo and Observe.AI are categorized as Conversation Intelligence
Unique Categories
Chorus by ZoomInfo is categorized as Sales Coaching, Sales Analytics, and Sales Performance Management
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Chorus by ZoomInfo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.4%
Information Technology and Services
18.5%
Marketing and Advertising
7.1%
Internet
5.2%
Financial Services
2.8%
Other
23.1%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Discussions
What tools or software are your customers typically integrating Chorus with?
4 Comments
RM
SalesforceRead more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
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