# Chaport vs tawk.to Comparison

| | Chaport | tawk.to | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 22 | 202 | 
| **Largest Market Segment** | Small-Business (85.0% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | Free | Free Per Month | 

---
## Top Pros & Cons

### Chaport

**Not enough data**

### tawk.to

Pros:
- Ease of Use (8 reviews)
- Features (4 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Chaport | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 9.3 (17 reviews) | 9.1 (174 reviews) | 
  | **Ease of Use** | 9.5 (17 reviews) | 9.0 (174 reviews) | 
  | **Ease of Setup** | 8.7 (13 reviews) | 9.0 (89 reviews) | 
  | **Ease of Admin** | 9.2 (13 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 9.1 (17 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (12 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 7.8 (16 reviews) | 8.9 (167 reviews) | 

---
## Pricing

### Chaport

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Talk to your customers in real time.

Key Features:
- 2 operators
- Unlimited chats
- Unlimited websites

[Browse all 3 editions](https://www.g2.com/products/chaport/pricing)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Administration

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chaport | tawk.to | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Responses

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chaport | tawk.to | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Platform

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chaport | tawk.to | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | 8.2/10 | 13 |
| **tawk.to** | 8.1/10 | 155 |

#### Generative AI

| Feature | Chaport | tawk.to | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.8 (12 reviews) | 
| **AI Text Summarization** | Feature Not Available | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 5.7 (9 reviews) | 

#### Communication

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 9.7 (12 reviews) ✓ Verified | 9.2 (139 reviews) ✓ Verified | 
| **Notifications** | 9.4 (12 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | 
| **Targeted Emails** | 7.9 (7 reviews) ✓ Verified | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 8.0 (10 reviews) ✓ Verified | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (40 reviews) | 

####  Internal Use

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Customization ** | 7.3 (10 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (12 reviews) ✓ Verified | 8.8 (123 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (9 reviews) ✓ Verified | 8.4 (112 reviews) | 
| **Knowledge Base** | 6.5 (8 reviews) | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 7.9 (8 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 9.0 (7 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chaport** | N/A | N/A |
| **tawk.to** | N/A | N/A |

#### Generative AI

| Feature | Chaport | tawk.to | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Chaport | tawk.to | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Chaport (4):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)



---
## Reviewer Demographics

### By Company Size

| Segment | Chaport | tawk.to | 
|---|---|---|
| **Small-Business** | 85.0% | 73.3% | 
| **Mid-Market** | 15.0% | 22.1% | 
| **Enterprise** | 0% | 4.6% | 

### By Industry

#### Chaport

- **Retail:** 14.3%
- **Computer Software:** 9.5%
- **E-Learning:** 9.5%
- **Automotive:** 4.8%
- **Computer Games:** 4.8%
- **Construction:** 4.8%
- **Consumer Electronics:** 4.8%
- **Consumer Services:** 4.8%
- **Cosmetics:** 4.8%
- **Design:** 4.8%
- **Other:** 33.3%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

---
## Alternatives

### Alternatives to Chaport

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) — 4.7/5 stars (1047 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Lokalise](https://www.g2.com/products/lokalise/reviews) — 4.7/5 stars (757 reviews)
- [Appy Pie](https://www.g2.com/products/appy-pie/reviews) — 4.7/5 stars (1389 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

---
## Top Discussions

### Chaport

No discussions available for this product.

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chaport-vs-tawk-to)