Compare Agentforce Field Service (formerly Salesforce Field Service) and BuildOps 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (56.4% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansBuildOps
Star Rating
(62)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BuildOpsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its ease of use, with many users highlighting its intuitive interface that allows for quick changes and management of databases. In contrast, while BuildOps is also described as user-friendly, some users note that it can be less flexible in adapting to specific workflows.
- Users say that Salesforce Field Service excels in smart scheduling and real-time visibility, which are crucial for efficient field operations. Reviewers appreciate the seamless integration with the Salesforce platform, making planning and dispatching much easier. BuildOps, while offering a mobile app with fillable forms and timekeeping, lacks the same level of comprehensive scheduling features.
- According to verified reviews, Salesforce Field Service has a significantly higher overall satisfaction score, reflecting its strong market presence and user trust. Users frequently mention the powerful mobile app for technicians, which enhances productivity on the go, whereas BuildOps, despite its mobile capabilities, does not receive the same level of acclaim for its mobile functionality.
- Reviewers mention that Salesforce Field Service provides robust support quality, with many users praising the responsiveness and helpfulness of the support team. BuildOps also receives positive feedback for its support, but it does not match the same level of satisfaction reported by Salesforce users.
- Users highlight that Salesforce Field Service offers superior analytics and reporting capabilities, which help businesses make informed decisions based on data insights. In comparison, while BuildOps provides basic reporting features, users feel it lacks the depth and functionality found in Salesforce's offerings.
- G2 reviewers note that Salesforce Field Service has a smoother implementation process, with many users appreciating the intuitive onboarding experience. On the other hand, BuildOps has faced some challenges in setup, with users indicating that it can be more cumbersome to configure initially.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
BuildOps
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableBuildOps
No trial information availableRatings
Meets Requirements
8.6
349
8.1
41
Ease of Use
8.4
739
8.3
42
Ease of Setup
7.8
606
6.8
37
Ease of Admin
8.3
170
8.0
27
Quality of Support
8.6
339
8.5
41
Has the product been a good partner in doing business?
8.7
163
8.6
28
Product Direction (% positive)
9.0
342
8.5
39
Features by Category
Logistics and Operations
Not enough data
8.2
11
Not enough data
6.0
10
Not enough data
7.4
11
Not enough data
7.9
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
8.6
11
Generative AI
7.9
152
6.3
14
7.5
150
4.9
13
Before the Job
8.5
276
7.7
27
8.6
270
8.5
28
8.6
276
7.3
28
8.4
268
4.2
28
On the Job
Feature Not Available
7.0
28
8.5
273
6.8
28
Feature Not Available
5.5
26
8.5
274
4.4
24
8.4
226
5.8
26
After the Job
8.6
278
8.1
28
8.6
272
7.8
27
8.2
226
7.5
28
8.7
227
5.4
26
Agentic AI - Field Service Management
7.6
58
3.9
11
7.8
59
3.2
11
8.0
59
3.0
10
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and BuildOps are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BuildOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
78.4%
Facilities Services
7.8%
Mechanical or Industrial Engineering
3.9%
Utilities
2.0%
Telecommunications
2.0%
Other
5.9%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
BuildOps has no discussions with answers
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