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Compare BuildOps and Salesforce Field Service 
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At a Glance
Market Segments
Small-Business (60.9% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
BuildOps
Star Rating
(54)4.2 out of 5
Market Segments
Small-Business (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BuildOpsSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Salesforce Field Service excels in its CRM Integrations, with a score of 8.8, allowing for seamless connectivity with other Salesforce products, which enhances overall workflow efficiency. In contrast, BuildOps received a lower score of 6.4, indicating potential challenges in integrating with existing CRM systems.
- Users report that BuildOps shines in Calendar and Dispatch functionalities, both scoring a perfect 10.0, which reviewers mention makes scheduling and resource allocation exceptionally easy. Salesforce Field Service, while still strong, scored 8.5 in both areas, suggesting it may not be as intuitive for users focused on these specific tasks.
- Reviewers mention that the Quality of Support for BuildOps is notably high, with a score of 9.8, indicating that users feel well-supported and valued. In comparison, Salesforce Field Service scored 8.5, which, while still good, suggests that users may not experience the same level of responsiveness or assistance.
- Users on G2 highlight that Salesforce Field Service has a more robust Behavior Monitoring feature, scoring 8.2, which helps in tracking employee performance effectively. BuildOps, however, scored only 5.6 in this area, indicating a significant gap in functionality that could impact management oversight.
- G2 users report that BuildOps provides superior Client Notifications with a score of 6.4, which some users find lacking in Salesforce Field Service, where the score is 8.5. This suggests that BuildOps may offer more customizable or timely notification options for clients.
- Users say that both products perform well in Reports and Analytics, with BuildOps scoring 9.2 in both areas, which reviewers mention allows for better data-driven decision-making. Salesforce Field Service also scored well at 8.6 and 8.7 respectively, but users feel that BuildOps provides a more user-friendly experience in generating insights.
Pricing
Entry-Level Pricing
BuildOps
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
BuildOps
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.1
36
8.6
347
Ease of Use
8.2
37
8.4
737
Ease of Setup
6.6
32
7.8
604
Ease of Admin
8.0
27
8.3
170
Quality of Support
8.4
36
8.6
337
Has the product been a good partner in doing business?
8.6
28
8.7
163
Product Direction (% positive)
8.7
35
9.0
340
Features by Category
Logistics and Operations
8.2
11
Not enough data
6.0
10
Not enough data
7.4
11
Not enough data
7.9
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
Generative AI
6.2
13
7.9
152
4.9
13
7.5
150
Before the Job
7.7
27
8.5
276
8.5
28
8.6
270
7.3
28
8.6
276
4.2
28
8.4
268
On the Job
7.0
28
Feature Not Available
6.8
28
8.5
273
5.5
26
Feature Not Available
4.4
24
8.5
274
5.6
25
8.4
226
After the Job
8.2
27
8.6
277
7.8
26
8.6
272
7.6
27
8.2
226
5.3
25
8.7
225
Agentic AI - Field Service Management
3.9
11
7.8
58
3.0
10
7.9
59
3.0
10
8.2
58
Categories
Categories
Shared Categories
BuildOps and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
BuildOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
76.1%
Facilities Services
8.7%
Mechanical or Industrial Engineering
4.3%
Utilities
2.2%
Telecommunications
2.2%
Other
6.5%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
BuildOps has no discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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