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At a Glance
Market Segments
Enterprise (44.8% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $2,500.00 Per Month
Boost.ai
Star Rating
(39)4.7 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Boost.aiDrift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a score of 9.1, making it a preferred choice for real-time customer engagement. In contrast, Boost.ai's live chat feature scored slightly lower at 9.3, indicating a more robust offering in this area.
- Reviewers mention that Boost.ai shines in its customization capabilities, particularly in response customization, where it scored 9.2 compared to Drift's 8.2. This allows users to tailor interactions more effectively to their audience.
- G2 users highlight that Boost.ai offers superior AI capabilities, particularly in AI text generation and summarization, scoring 7.9 and 7.7 respectively, while Drift's scores in these areas are lower, indicating a more advanced generative AI feature set in Boost.ai.
- Users on G2 report that Boost.ai provides a better self-service experience, with community forums scoring 9.0, compared to Drift's lower offerings. This suggests that Boost.ai may foster a more engaged user community for support and knowledge sharing.
- Reviewers say that Drift's ease of use and setup are commendable, both scoring 8.7, which is competitive but still falls short of Boost.ai's higher scores of 9.6 in these categories, indicating a more user-friendly experience with Boost.ai.
- Users report that Boost.ai's proactive engagement features, scoring 8.6, are more effective than Drift's offerings, which may lead to better customer interaction and retention strategies.
Pricing
Entry-Level Pricing
Boost.ai
No pricing availableDrift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Boost.ai
Free Trial is available
Drift
Free Trial is available
Ratings
Meets Requirements
8.8
26
8.7
1,017
Ease of Use
9.2
26
8.7
1,030
Ease of Setup
9.2
24
8.4
507
Ease of Admin
9.2
22
8.5
473
Quality of Support
9.0
26
8.8
938
Has the product been a good partner in doing business?
9.0
21
8.9
472
Product Direction (% positive)
9.5
25
8.9
995
Features by Category
Core Conversational Capabilities - AI Chatbots
8.8
13
Not enough data
8.6
13
Not enough data
8.8
13
Not enough data
Data
9.0
15
Not enough data
9.1
15
Not enough data
Interaction
7.8
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
8.9
15
Not enough data
Task & Flow Management - AI Chatbots
9.1
13
Not enough data
9.0
13
Not enough data
Learning
7.8
15
Not enough data
6.3
15
Not enough data
Deployment & Embedding - AI Chatbots
8.7
13
Not enough data
8.5
13
Not enough data
Content Generation
8.7
15
Not enough data
8.0
15
Not enough data
Admin & Configuration - AI Chatbots
9.2
13
Not enough data
System
8.4
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.1
15
Not enough data
Agentic AI - AI Chatbots
7.4
14
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.1
14
Not enough data
7.9
14
Not enough data
7.4
14
Not enough data
8.0
14
Not enough data
Monitoring & Improvement - AI Chatbots
8.2
12
Not enough data
Reliability & Safety - AI Chatbots
9.0
12
Not enough data
Messenger
Not enough data
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Channels
Not enough data
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Customers
Not enough data
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Organization
Not enough data
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Performance Analysis
Not enough data
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Sales Analysis
Not enough data
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Generative AI
Not enough data
7.5
88
Not enough data
7.6
86
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.7
17
8.2
281
8.8
17
8.3
269
8.8
18
8.5
304
8.6
18
8.1
274
7.8
15
8.0
229
Platform
9.1
16
8.9
310
9.1
18
8.4
292
9.2
16
8.4
276
8.9
19
8.1
282
9.0
18
7.9
241
8.4
17
8.4
262
8.5
17
8.2
287
Generative AI
8.9
9
7.7
85
8.0
10
7.7
83
Conversational Platform
8.9
9
8.6
168
7.9
8
8.4
118
7.8
9
8.7
129
8.3
10
8.6
93
Support Automation
8.5
9
Feature Not Available
8.8
10
8.4
148
9.2
11
8.8
139
9.3
10
8.5
93
Generative AI
8.6
7
8.0
32
8.1
7
7.8
32
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
9.3
9
7.8
12
7.7
8
7.8
12
9.3
10
8.1
12
Automation
Feature Not Available
8.2
11
9.2
10
8.3
13
8.5
9
8.3
12
Artificial Intelligence
8.3
10
7.7
13
9.3
9
8.2
13
9.4
9
8.3
14
Generative AI
8.9
16
7.7
31
8.3
16
7.9
30
Agentic AI - Bot Platforms
7.2
16
Not enough data
7.5
16
Not enough data
7.5
16
Not enough data
6.5
16
Not enough data
8.0
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
Generative AI
Not enough data
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Communication
Not enough data
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Internal Use
Not enough data
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Generative AI
9.0
10
7.4
20
Self-Service Experience
8.7
15
8.1
57
8.6
15
8.2
53
8.5
16
Feature Not Available
6.9
15
8.2
51
7.6
15
8.5
57
Self-Service Platform
9.0
16
8.6
57
8.4
16
8.7
60
9.2
16
8.2
59
9.0
16
8.5
58
Agentic AI - Customer Self-Service
7.8
10
Not enough data
7.8
10
Not enough data
7.8
10
Not enough data
7.2
10
Not enough data
8.3
9
Not enough data
7.4
9
Not enough data
8.0
9
Not enough data
Customization - AI Agent Builders
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
Functionality - AI Agent Builders
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Data and Analytics - AI Agent Builders
8.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
Integration - AI Agent Builders
8.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Categories
Categories
Shared Categories
Boost.ai and Drift are categorized as Customer Self-Service, Bot Platforms, Chatbots, Conversational Support, and Customer Service Automation
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, and Live Chat
Reviews
Reviewers' Company Size
Boost.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.7%
Financial Services
17.2%
Banking
17.2%
Insurance
10.3%
Real Estate
3.4%
Other
31.0%
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Alternatives
Discussions
Boost.ai has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
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