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Compare Bloomfire and Capacity 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Starting at $6,000.00 10 User Per Year
Bloomfire
Star Rating
(510)4.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansCapacity
Star Rating
(57)4.8 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $6,000.00 10 User Per Year
Learn more about CapacitySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in user experience, particularly with its strong search and discovery capabilities. Users appreciate how easy it is to find information quickly across different contexts, thanks to its intuitive interface that requires minimal training.
- Users say that Capacity shines in improving support team efficiency. Transitioning from Salesforce Case to Capacity's helpdesk has led to faster results for customers, highlighting its effectiveness in streamlining support processes.
- Reviewers mention that Bloomfire's ease of content contribution and centralization is unmatched. Many users find it incredibly simple for non-technical subject matter experts to create and share content, which enhances collaboration within teams.
- According to verified reviews, Capacity's instant conversation feature and message history are standout functionalities. Users find these tools easy to integrate into their websites, making communication seamless and efficient.
- G2 reviewers highlight that while Bloomfire has a higher overall satisfaction score, Capacity boasts slightly better ratings for support quality. Users appreciate the responsiveness and helpfulness of Capacity's support team, which contributes to a positive user experience.
- Users report that Bloomfire's implementation process is quick and straightforward, with many praising its intuitive onboarding wizard. In contrast, some users of Capacity have noted that while it offers robust features, the initial setup can be more cumbersome compared to Bloomfire.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Capacity
Support Automation Pricing Plans
Starting at $6,000.00
10 User Per Year
https://capacity.com/ourpricing/ for full details
- Enterprise packages custom built
Free Trial
Bloomfire
No trial information availableCapacity
Free Trial is available
Ratings
Meets Requirements
9.0
414
9.1
50
Ease of Use
9.1
417
9.3
50
Ease of Setup
8.9
179
8.6
32
Ease of Admin
8.9
158
8.9
33
Quality of Support
9.2
326
9.8
48
Has the product been a good partner in doing business?
9.1
145
9.8
33
Product Direction (% positive)
8.2
398
10.0
52
Features by Category
Ticket and Case Management
Not enough data
Feature Not Available
Not enough data
9.3
28
Not enough data
9.3
21
Not enough data
9.4
24
Not enough data
9.5
13
Not enough data
Feature Not Available
Not enough data
9.2
24
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.2
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Content Management
9.7
10
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
Content Discovery
8.9
9
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Generative AI
8.3
7
Not enough data
8.8
7
Not enough data
Administration
9.2
58
Feature Not Available
9.2
59
Feature Not Available
8.7
57
Feature Not Available
Knowledge Management
9.2
85
9.4
17
9.1
69
Feature Not Available
8.9
67
Feature Not Available
Compliance
9.1
61
Feature Not Available
8.9
57
Feature Not Available
9.0
55
Feature Not Available
8.7
53
Feature Not Available
Customer Support
8.9
85
Feature Not Available
8.8
74
Feature Not Available
8.7
65
Feature Not Available
Data Security
8.9
51
Feature Not Available
8.8
53
Feature Not Available
9.2
55
Feature Not Available
8.6
57
Feature Not Available
Administration
8.4
63
Feature Not Available
9.0
70
Feature Not Available
9.0
77
9.3
16
Generative AI
9.3
18
Not enough data
Account Options
9.5
88
9.0
7
8.8
62
Feature Not Available
9.2
68
Feature Not Available
9.4
76
Feature Not Available
9.4
92
Feature Not Available
9.7
85
7.7
5
Q&A Tools
9.5
94
Feature Not Available
9.5
100
Feature Not Available
9.4
100
Feature Not Available
Feature Not Available
Feature Not Available
9.4
65
8.3
5
9.2
26
Feature Not Available
9.4
24
Feature Not Available
9.3
26
Feature Not Available
9.6
26
8.3
7
Knowledge Pages
9.0
86
Not enough data
8.9
101
Not enough data
8.9
92
Not enough data
8.6
74
Not enough data
7.7
51
Not enough data
8.6
53
Not enough data
Knowledge Dissemination
9.0
92
Not enough data
9.1
100
Not enough data
9.4
110
Not enough data
9.2
107
Not enough data
9.1
60
Not enough data
8.7
51
Not enough data
9.1
56
Not enough data
8.3
47
Not enough data
8.6
53
Not enough data
Agentic AI - Knowledge Base
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Not enough data
Responses
Not enough data
9.3
27
Not enough data
Feature Not Available
Not enough data
9.6
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.8
14
Not enough data
8.9
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Support Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
15
Not enough data
Feature Not Available
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Capacity are categorized as Q&A Platforms and Contact Center Knowledge Base
Unique Categories
Bloomfire is categorized as Insight Engines and Knowledge Base
Capacity is categorized as Digital Customer Service Platforms, Conversational Commerce Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, Chatbots, and AI Agents for HR
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Capacity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.4%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.1%
Financial Services
35.1%
Real Estate
8.8%
Computer Software
8.8%
Banking
8.8%
Telecommunications
7.0%
Other
31.6%
Alternatives
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
What is Capacity used for?
1 Comment
Official Response from Capacity
Capacity helps businesses answer tickets faster and more accurately while providing team and customer support across Web, SMS, Voice, Email, Social, Slack,...Read more
Capacity has no more discussions with answers
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