Compare BeyondTrust Remote Support and LiteManager 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportLiteManager
Star Rating
(25)4.6 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LiteManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, with many praising its intuitive interface and features like the chat functionality that enhances communication between IT and end users. This makes it easier for teams to collaborate effectively during remote sessions.
- Users say that BeyondTrust Remote Support's logging and auditing capabilities are a significant advantage, allowing IT professionals to track every remote action taken. This level of transparency is often highlighted as a key feature that adds to the software's reliability and trustworthiness.
- According to verified reviews, LiteManager is appreciated for its ability to meet specific needs, especially in environments with restricted internet access. Users find it a practical solution for quickly connecting to colleagues, which is particularly beneficial in urgent situations.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback. This responsiveness to user needs is seen as a strong point, indicating a commitment to improving the product over time.
- Users highlight that while LiteManager is effective for monitoring employee activity, it may not offer the same level of comprehensive support and features as BeyondTrust Remote Support, which is often favored in enterprise settings for its robust capabilities.
- G2 reviewers note that BeyondTrust Remote Support has a higher overall satisfaction score compared to LiteManager, reflecting its strong market presence and user trust. This is supported by a larger volume of recent reviews, indicating that users are actively engaging with and benefiting from the software.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableLiteManager
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
LiteManager
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.3
23
Ease of Use
9.2
335
8.5
23
Ease of Setup
8.7
230
8.1
18
Ease of Admin
9.0
205
8.9
17
Quality of Support
9.2
309
9.2
22
Has the product been a good partner in doing business?
9.4
200
8.8
15
Product Direction (% positive)
9.2
330
8.4
22
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
8.8
11
8.5
84
9.2
10
8.7
90
8.8
11
9.0
86
9.3
10
9.1
91
8.3
7
8.8
88
9.3
12
9.1
97
9.4
11
Platform
9.0
91
8.6
12
8.1
79
7.4
9
8.5
82
7.7
8
9.3
93
9.8
9
Security
8.6
63
8.6
7
8.7
76
9.0
10
8.7
77
8.7
9
Categories
Categories
Shared Categories
BeyondTrust Remote Support and LiteManager are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
LiteManager has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiteManager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
24.0%
Computer Software
16.0%
Education Management
12.0%
Financial Services
8.0%
Computer Networking
8.0%
Other
32.0%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
How can we disable the try icon and notification in version 4.9?
1 Comment
DY
Unfortunately impossible to hide the icon, but you can disable all notification
use default options...Read more
LiteManager has no more discussions with answers
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