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Compare BeyondTrust Remote Support and CyberArk Privileged Access Manager 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (71.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportCyberArk Privileged Access Manager
Star Rating
(68)4.4 out of 5
Market Segments
Enterprise (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CyberArk Privileged Access ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CyberArk Privileged Access Manager excels in "Password Vault" functionality, receiving a high score of 9.7, which reviewers mention as a critical feature for managing sensitive credentials securely. In contrast, BeyondTrust Remote Support's password management features scored lower at 7.9, indicating a potential gap in this area.
- Reviewers mention that BeyondTrust Remote Support shines in "Ease of Use" with a score of 9.3, making it more user-friendly for everyday tasks compared to CyberArk's score of 8.1. This ease of use is particularly beneficial for teams needing quick access to remote support tools.
- G2 users highlight CyberArk's strong "Centralized Management" capabilities, scoring 9.0, which allows for efficient oversight of user roles and policies. BeyondTrust, while also effective, scored slightly lower at 8.9, suggesting that CyberArk may offer a more robust solution for enterprises with complex access needs.
- Users on G2 report that BeyondTrust Remote Support provides superior "Session Recording" features, scoring 9.0, which is essential for compliance and auditing. CyberArk also performs well in this area with a score of 9.3, but reviewers note that BeyondTrust's implementation is more intuitive for real-time support scenarios.
- Reviewers mention that CyberArk's "Multi-Factor Authentication" feature is highly rated at 9.2, enhancing security for privileged accounts. BeyondTrust also offers this feature with a score of 9.0, but users indicate that CyberArk's integration with existing security protocols is more seamless.
- Users say that BeyondTrust Remote Support's "Reporting" capabilities are impressive, scoring 9.2, which allows for detailed insights into remote sessions. CyberArk's reporting features scored lower at 8.0, suggesting that BeyondTrust may provide more comprehensive analytics for performance tracking.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableCyberArk Privileged Access Manager
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
CyberArk Privileged Access Manager
No trial information availableRatings
Meets Requirements
9.4
327
9.1
54
Ease of Use
9.3
329
8.2
56
Ease of Setup
8.7
224
6.9
40
Ease of Admin
9.0
204
8.1
42
Quality of Support
9.2
303
8.2
50
Has the product been a good partner in doing business?
9.4
199
8.9
38
Product Direction (% positive)
9.1
324
8.8
56
Features by Category
Administration
9.1
25
9.0
37
7.6
21
8.8
36
7.9
22
8.4
34
7.7
21
8.1
35
8.9
23
8.6
37
7.2
21
8.4
34
Functionality
9.0
24
9.2
38
9.3
24
9.1
35
8.1
21
8.3
30
8.0
21
9.7
37
9.0
23
9.0
36
9.1
24
9.1
36
8.1
22
8.2
33
8.3
21
9.3
35
8.3
21
9.7
36
7.9
20
9.1
35
Monitoring
8.9
23
9.3
37
9.0
24
9.2
37
7.4
19
8.1
35
Reporting
9.0
21
9.2
35
9.1
22
8.0
35
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and CyberArk Privileged Access Manager are categorized as Privileged Access Management (PAM)
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
CyberArk Privileged Access Manager is categorized as SAP Store and AWS Marketplace
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CyberArk Privileged Access Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
14.5%
Banking
12.9%
Insurance
6.5%
Retail
4.8%
Financial Services
4.8%
Other
56.5%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
CyberArk Privileged Access Manager has no discussions with answers
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