Compare Base and Gainsight Customer Communities 
At a Glance
Market Segments
Enterprise (56.0% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Base
Star Rating
(50)4.4 out of 5
Market Segments
Enterprise (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaseGainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in user engagement, with features that allow customers to express their opinions and connect with others. Users appreciate the platform's ability to provide insights beyond just customer interactions, enhancing the overall community experience.
- Users say that Base offers a clean and intuitive interface, making it easy for both admins and clients to navigate. The platform's recent enhancements have been well-received, with many noting that it closely resembles their previous tool, which eased the transition process.
- Reviewers mention that Gainsight Customer Communities has a strong focus on customer support, with a high quality of assistance reported. Users have highlighted the value of the active community in helping them resolve doubts and manage client relationships effectively.
- According to verified reviews, Base is praised for its customizable UI and ease of setup, making it a user-friendly option for organizations looking to streamline their advocacy and community engagement efforts. Users have noted that the onboarding process was well-prepared and straightforward.
- G2 reviewers highlight that while Gainsight Customer Communities has a robust set of features for customer engagement, some users feel that it could improve in areas like social network integration. This suggests that while the platform is strong overall, there are still opportunities for enhancement.
- Users report that Base is particularly effective for managing advocacy activities and scaling references, making it a purpose-built solution for organizations focused on customer engagement. However, some users have indicated that it may not offer as comprehensive a community experience as Gainsight.
Pricing
Entry-Level Pricing
Base
No pricing availableGainsight Customer Communities
No pricing availableFree Trial
Base
No trial information availableGainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.3
39
8.3
200
Ease of Use
7.9
39
8.7
203
Ease of Setup
7.8
31
8.2
157
Ease of Admin
8.1
30
8.6
143
Quality of Support
8.7
39
8.8
187
Has the product been a good partner in doing business?
8.9
31
8.9
143
Product Direction (% positive)
9.1
37
8.6
190
Features by Category
Visual UGC
7.7
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
8.1
7
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Support
8.6
7
Not enough data
7.5
6
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.5
9
7.0
78
7.3
5
7.6
49
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
7.5
6
7.9
49
Not enough data
6.8
44
Not enough data
Not enough data
Customer Analytics
7.2
6
7.6
84
8.8
7
8.0
103
8.7
9
7.3
102
Not enough data
7.2
80
Community Management
7.3
5
8.1
90
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Base and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Base is categorized as Customer Advocacy and User-Generated Content
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Base
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.0%
Information Technology and Services
32.0%
Computer & Network Security
10.0%
Real Estate
4.0%
E-Learning
4.0%
Other
10.0%
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Alternatives
Discussions
Base has no discussions with answers
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
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