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Compare Bandwidth and Gupshup 
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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Mid-Market (45.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Bandwidth
Star Rating
(467)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BandwidthGupshup
Star Rating
(65)4.4 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GupshupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bandwidth excels in quality of support, with a score of 9.0, while Gupshup's support quality is rated lower at 8.4. Reviewers mention that Bandwidth's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Bandwidth offers superior ease of integration with a score of 8.2 compared to Gupshup's 8.5. However, users on G2 highlight that Gupshup's integration capabilities are more versatile, allowing for smoother connections with various platforms.
- Users say that Bandwidth shines in proactive engagement features, scoring 9.0, which is significantly higher than Gupshup's score in this area. Reviewers mention that this feature allows businesses to engage customers effectively before they reach out, enhancing customer satisfaction.
- G2 users report that Bandwidth's API call speed is rated at 8.2, slightly better than Gupshup's 8.0. Reviewers mention that faster API calls lead to improved performance in applications, making Bandwidth a better choice for developers focused on speed.
- Users on G2 highlight that Gupshup offers a more robust customization interface with a score of 7.4, allowing businesses to tailor their messaging solutions more effectively than Bandwidth, which has a lower score in this area. Reviewers mention that this flexibility is crucial for brands looking to maintain their unique voice.
- Reviewers mention that Bandwidth's overall star rating of 4.5 slightly edges out Gupshup's 4.4, indicating a marginally higher level of customer satisfaction. Users report that this reflects Bandwidth's consistent performance and reliability in delivering communication solutions.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availableGupshup
No pricing availableFree Trial
Bandwidth
Free Trial is available
Gupshup
No trial information availableRatings
Meets Requirements
8.9
328
8.8
57
Ease of Use
8.8
360
8.7
58
Ease of Setup
8.7
214
8.8
40
Ease of Admin
8.8
193
8.1
22
Quality of Support
9.0
326
8.5
57
Has the product been a good partner in doing business?
9.0
196
8.7
22
Product Direction (% positive)
8.9
321
8.8
57
Features by Category
Messenger
Not enough data
8.6
22
Not enough data
7.2
21
Not enough data
7.5
21
Not enough data
7.9
21
Channels
Not enough data
7.3
20
Not enough data
7.3
22
Not enough data
8.5
21
Not enough data
6.9
19
Not enough data
7.2
18
Customers
Not enough data
8.2
19
Not enough data
7.8
20
Not enough data
7.9
21
Not enough data
7.7
19
Not enough data
7.6
19
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.1
53
|
Verified
Not enough data
8.0
46
|
Verified
Not enough data
8.1
52
|
Verified
Not enough data
Support
7.8
57
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
59
|
Verified
Not enough data
Conversational Platform
Not enough data
8.6
13
Not enough data
8.5
11
Not enough data
8.5
12
Not enough data
9.0
12
Support Automation
Not enough data
8.8
12
Not enough data
8.6
13
Not enough data
8.0
11
Not enough data
8.5
12
Generative AI
Not enough data
6.9
8
Not enough data
7.1
8
Generative AI
Not enough data
7.0
11
Not enough data
7.4
11
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.3
14
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
9.0
14
Not enough data
9.4
14
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.0
13
Not enough data
9.4
13
Not enough data
8.5
13
Not enough data
8.6
13
Platform Basics - VoIP Providers
8.7
5
Not enough data
9.2
6
Not enough data
6.9
6
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
8.8
7
Not enough data
Basic Communication
9.1
44
Not enough data
7.6
16
Not enough data
8.3
17
Not enough data
7.6
16
Not enough data
8.5
31
Not enough data
8.9
17
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.8
16
Not enough data
7.2
25
Not enough data
6.9
17
Not enough data
Advanced Features
7.0
23
Not enough data
7.6
26
Not enough data
9.3
44
Not enough data
Categories
Categories
Shared Categories
Bandwidth and Gupshup share no categories
Unique Categories
Bandwidth is categorized as Communication Platform as a Service (CPaaS) and VoIP Providers
Gupshup is categorized as Conversational Marketing, Bot Platforms, Conversational Support, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
12.1%
Computer Software
8.1%
Marketing and Advertising
2.4%
Internet
2.4%
Other
16.2%
Financial Services
7.8%
Computer Software
7.8%
Marketing and Advertising
6.3%
Insurance
6.3%
Automotive
6.3%
Other
65.6%
Discussions
Do you offer International service?
1 Comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 Comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 Comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
Gupshup has no more discussions with answers
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