Compare AWS Chatbot and Helpshift 
At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $150.00 Per Month
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansAWS Chatbot vs Helpshift
When assessing the two solutions, reviewers found AWS Chatbot easier to use, set up, and administer. However, reviewers preferred doing business with Helpshift overall.
- Reviewers felt that Helpshift meets the needs of their business better than AWS Chatbot.
- When comparing quality of ongoing product support, reviewers felt that AWS Chatbot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AWS Chatbot over Helpshift.
Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableHelpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
AWS Chatbot
No trial information availableHelpshift
Free Trial is available
Ratings
Meets Requirements
8.5
11
8.6
295
Ease of Use
9.2
11
8.8
295
Ease of Setup
9.0
5
8.2
139
Ease of Admin
9.3
5
8.4
138
Quality of Support
8.6
11
8.4
275
Has the product been a good partner in doing business?
8.3
5
8.5
134
Product Direction (% positive)
8.9
11
7.9
288
Features by Category
Ticket and Case Management
Not enough data
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Platform
Not enough data
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Responses
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Platform
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Support Automation
Not enough data
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
8.6
110
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.9
105
|
Verified
Not enough data
9.3
14
Internal Use
Not enough data
8.1
126
|
Verified
Not enough data
9.2
102
|
Verified
Not enough data
8.8
77
|
Verified
Not enough data
9.0
97
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Self-Service Platform
Not enough data
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Chatbot and Helpshift are categorized as Chatbots
Unique Categories
AWS Chatbot has no unique categories
Helpshift is categorized as Digital Customer Service Platforms, Live Chat, Conversational Support, Help Desk, Customer Self-Service, and Multilingual Customer Support
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Discussions
AWS Chatbot has no discussions with answers
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
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