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Compare Avaya Experience Platform and Playvox WFM 
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformPlayvox WFM
Star Rating
(128)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox WFMAvaya Experience Platform vs Playvox WFM
When assessing the two solutions, reviewers found Playvox WFM easier to use, set up, and administer. Reviewers also preferred doing business with Playvox WFM overall.
- Reviewers felt that Playvox WFM meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Playvox WFM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Playvox WFM over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availablePlayvox WFM
No pricing availableFree Trial
Avaya Experience Platform
No trial information availablePlayvox WFM
No trial information availableRatings
Meets Requirements
8.6
132
9.3
107
Ease of Use
8.4
131
9.4
109
Ease of Setup
7.5
34
9.6
95
Ease of Admin
7.8
33
9.1
18
Quality of Support
8.2
118
9.3
97
Has the product been a good partner in doing business?
7.9
32
9.4
18
Product Direction (% positive)
7.1
129
9.7
105
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Platform Basics
Not enough data
9.6
75
Not enough data
9.6
74
Not enough data
9.6
75
Platform Content
Not enough data
9.6
70
Not enough data
9.6
69
Not enough data
9.5
69
Platform Additional Functionality
Not enough data
9.6
73
Not enough data
9.3
69
Not enough data
9.6
72
Not enough data
9.7
72
Not enough data
9.8
70
Workforce Management
7.7
5
|
Verified
9.7
36
7.3
5
|
Verified
9.6
36
Not enough data
9.8
37
9.3
5
|
Verified
9.2
36
Not enough data
8.8
34
Administration
Not enough data
9.6
36
7.3
5
|
Verified
9.8
37
7.3
5
|
Verified
9.7
36
Not enough data
9.7
35
8.7
5
|
Verified
9.7
36
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
9.1
39
Not enough data
Feature Not Available
Not enough data
9.3
39
Not enough data
9.3
38
Not enough data
8.5
36
Not enough data
8.8
38
Not enough data
9.1
35
Workforce Management Platform Features
Not enough data
9.1
39
Not enough data
9.3
41
Not enough data
9.0
38
Not enough data
8.5
38
Not enough data
9.2
38
Not enough data
9.0
37
Not enough data
9.2
39
Not enough data
9.2
39
Not enough data
8.2
38
Not enough data
8.8
36
Categories
Categories
Shared Categories
Avaya Experience Platform and Playvox WFM are categorized as Contact Center Workforce
Unique Categories
Avaya Experience Platform is categorized as Contact Center, Speech Analytics, and Customer Self-Service
Playvox WFM is categorized as Genesys AppFoundry Marketplace, Workforce Management, and Employee Scheduling
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Playvox WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Consumer Services
19.8%
Retail
9.9%
Insurance
5.8%
Information Technology and Services
5.8%
Computer Software
5.8%
Other
52.9%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Playvox WFM has no discussions with answers
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