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Compare Avaya Experience Platform and ipSCAPE 
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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (78.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $89.00 1 Seats Per Month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformipSCAPE
Star Rating
(28)4.8 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $89.00 1 Seats Per Month
Learn more about ipSCAPEAvaya Experience Platform vs ipSCAPE
- Reviewers felt that ipSCAPE meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that ipSCAPE is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ipSCAPE over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableipSCAPE
Free Trial is available
Ratings
Meets Requirements
8.6
132
9.8
20
Ease of Use
8.4
131
9.8
21
Ease of Setup
7.5
34
Not enough data
Ease of Admin
7.8
33
Not enough data
Quality of Support
8.2
118
9.8
20
Has the product been a good partner in doing business?
7.9
32
Not enough data
Product Direction (% positive)
7.1
129
10.0
24
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Engagement
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Performance
Not enough data
10.0
6
Not enough data
10.0
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Channels
9.3
15
|
Verified
9.9
12
8.9
11
9.7
12
8.1
15
|
Verified
9.7
11
7.7
10
9.7
11
8.2
14
|
Verified
9.7
10
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
9.7
11
8.9
34
9.7
10
8.9
31
|
Verified
9.7
10
8.8
15
|
Verified
9.7
10
8.1
16
9.7
10
8.9
14
|
Verified
9.7
10
8.9
14
|
Verified
9.7
10
9.3
14
|
Verified
9.7
10
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
10.0
13
8.7
27
|
Verified
9.9
13
8.6
31
|
Verified
10.0
11
8.6
12
|
Verified
9.8
11
8.8
13
|
Verified
9.9
12
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and ipSCAPE are categorized as Contact Center and Customer Self-Service
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce and Speech Analytics
ipSCAPE is categorized as Live Chat, Contact Center Quality Assurance, Auto Dialer, Outbound Call Tracking, and Proactive Notification
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ipSCAPE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Consumer Services
71.4%
Financial Services
28.6%
‐
‐
‐
Other
0.0%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
ipSCAPE has no discussions with answers
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