Compare Autotask and Helpdesk 365 
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Mid-Market (76.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $11.99
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskHelpdesk 365
Star Rating
(201)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, reflected in its higher G2 Score compared to Helpdesk 365. Users appreciate its comprehensive features, particularly highlighting the effectiveness of its analytics and reporting capabilities, which help in managing help desk tickets efficiently.
- Users say that Helpdesk 365 offers a more user-friendly experience, with a simple design that makes it easy for admins to track tickets. This ease of use is a significant advantage for teams looking for a straightforward solution, as noted by reviewers who enjoy the quick and simple interface.
- According to verified reviews, Autotask's ability to manage ticket workflows is a standout feature, with users praising its automation capabilities for routing tickets. This functionality enhances operational efficiency, making it a strong choice for organizations that require robust ticket management.
- Reviewers mention that Helpdesk 365 shines in its ease of setup and administration, with many users finding the onboarding process intuitive. This is particularly beneficial for smaller teams or those with limited technical resources, as it allows for a quicker transition to the software.
- G2 reviewers highlight that while Autotask has a broader range of features, some users feel it can be complex to configure for specific workflows. This complexity may pose challenges for teams that need a highly tailored solution, contrasting with Helpdesk 365's more straightforward approach.
- Users report that Autotask's support quality is commendable, with many praising the responsiveness and helpfulness of the support team. In comparison, Helpdesk 365 also receives positive feedback for its support, but Autotask's higher ratings in this area suggest a more robust support experience overall.
Pricing
Entry-Level Pricing
Autotask
No pricing availableHelpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Free Trial
Autotask
No trial information availableHelpdesk 365
Free Trial is available
Ratings
Meets Requirements
8.5
464
9.2
62
Ease of Use
7.9
496
9.4
197
Ease of Setup
7.4
383
9.2
119
Ease of Admin
7.6
280
8.7
30
Quality of Support
8.2
431
9.7
61
Has the product been a good partner in doing business?
8.4
271
9.3
29
Product Direction (% positive)
8.4
462
9.8
60
Features by Category
Ticket and Case Management
Not enough data
9.2
10
Not enough data
8.8
10
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
9.4
8
Not enough data
8.8
10
Not enough data
9.3
9
Not enough data
8.3
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.0
8
Not enough data
9.0
10
Not enough data
7.2
9
Not enough data
7.1
8
Not enough data
6.9
7
Platform
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
9.7
10
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
9
Administration
8.0
179
9.2
6
8.0
181
7.8
6
8.1
183
8.9
6
Service Desk
9.1
186
9.4
6
8.4
183
9.4
6
8.4
184
8.6
6
Management
8.2
181
8.1
6
8.3
182
8.3
6
8.4
179
8.1
6
7.9
177
7.5
6
7.5
172
7.2
6
Functionality
9.2
181
8.9
6
8.3
178
8.1
6
8.5
181
7.2
6
8.3
179
7.8
6
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
174
|
Verified
Not enough data
7.2
181
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
179
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
175
|
Verified
Not enough data
6.4
166
Not enough data
6.8
171
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
167
Not enough data
6.8
166
Not enough data
6.6
164
Not enough data
6.6
163
Not enough data
Analytics
6.7
166
|
Verified
Not enough data
7.4
175
|
Verified
Not enough data
7.4
167
|
Verified
Not enough data
Administration
7.8
184
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
174
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
89
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
237
8.9
32
8.4
236
9.3
32
8.4
235
9.2
32
7.0
230
8.8
30
7.3
231
9.0
30
Reporting
8.7
234
8.9
31
8.8
234
8.6
30
7.4
227
8.3
30
Access & Usability
6.1
230
8.2
30
7.9
230
9.0
33
7.2
225
9.1
30
7.5
225
8.7
29
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Helpdesk 365 are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
Helpdesk 365 is categorized as Help Desk and Customer Self-Service
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Insurance
11.9%
Computer & Network Security
8.5%
Information Technology and Services
7.5%
Computer Software
5.0%
Non-Profit Organization Management
4.0%
Other
63.2%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
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