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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (76.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $11.99
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskHelpdesk 365
Star Rating
(179)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansAutotask vs Helpdesk 365
When assessing the two solutions, reviewers found Helpdesk 365 easier to use, set up, and administer. Reviewers also preferred doing business with Helpdesk 365 overall.
- Reviewers felt that Helpdesk 365 meets the needs of their business better than Autotask.
- When comparing quality of ongoing product support, reviewers felt that Helpdesk 365 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpdesk 365 over Autotask.
Pricing
Entry-Level Pricing
Autotask
No pricing availableHelpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Free Trial
Autotask
No trial information availableHelpdesk 365
Free Trial is available
Ratings
Meets Requirements
8.5
447
9.2
58
Ease of Use
8.0
479
9.4
177
Ease of Setup
7.5
367
9.3
115
Ease of Admin
7.7
265
8.8
26
Quality of Support
8.2
416
9.7
57
Has the product been a good partner in doing business?
8.4
257
9.2
26
Product Direction (% positive)
8.5
445
9.8
58
Features by Category
Ticket and Case Management
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
8.3
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.0
8
Not enough data
8.9
9
Not enough data
7.2
9
Not enough data
7.1
8
Not enough data
6.9
7
Platform
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
9
Administration
8.0
178
9.2
6
8.0
180
7.8
6
8.1
182
8.9
6
Service Desk
9.1
185
9.4
6
8.5
182
9.4
6
8.4
182
8.6
6
Management
8.2
180
8.1
6
8.3
181
8.3
6
8.4
178
8.1
6
8.0
176
7.5
6
7.5
172
7.2
6
Functionality
9.2
180
8.9
6
8.4
177
8.1
6
8.6
180
7.2
6
8.3
178
7.8
6
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
237
8.9
32
8.4
236
9.3
32
8.4
235
9.2
32
7.0
230
8.8
30
7.3
231
9.0
30
Reporting
8.7
234
8.9
31
8.8
234
8.6
30
7.4
228
8.3
30
Access & Usability
6.1
230
8.2
30
7.9
230
9.0
32
7.2
225
9.1
30
7.6
223
8.7
29
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Helpdesk 365 are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
Helpdesk 365 is categorized as Help Desk and Customer Self-Service
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Insurance
13.3%
Computer & Network Security
9.4%
Information Technology and Services
7.8%
Computer Software
5.6%
Manufacturing
3.9%
Other
60.0%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
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