# Autotask, Helpdesk 365 vs SuiteProjects Pro Comparison

| | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 590 | 214 | 231 | 
| **Largest Market Segment** | Small-Business (68.7% of reviews) | Mid-Market (76.3% of reviews) | Mid-Market (58.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $24.99 | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### Helpdesk 365

Pros:
- Ease of Use (37 reviews)
- Customer Support (21 reviews)

Cons:
- Missing Features (6 reviews)
- Bugs (5 reviews)

### SuiteProjects Pro

Pros:
- Reporting Efficiency (2 reviews)
- Ease of Use (1 reviews)

Cons:
- Bug Issues (1 reviews)
- Complex Usability (1 reviews)

---
## Ratings Comparison
| Rating | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (485 reviews) | 9.1 (64 reviews) | 7.7 (205 reviews) | 
  | **Ease of Use** | 7.9 (531 reviews) | 9.3 (210 reviews) | 7.1 (206 reviews) | 
  | **Ease of Setup** | 7.4 (417 reviews) | 9.1 (121 reviews) | 6.7 (119 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 8.7 (30 reviews) | 7.0 (125 reviews) | 
  | **Quality of Support** | 8.2 (452 reviews) | 9.6 (63 reviews) | 7.5 (169 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 9.3 (29 reviews) | 7.4 (117 reviews) | 
  | **Product Direction (% positive)** | 8.3 (479 reviews) | 9.8 (61 reviews) | 6.2 (199 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Helpdesk 365

#### Entry-Level Pricing

Plan: Plus

Price: Starting at $24.99

Description: per user / month, billed yearly

Key Features:
- 50 ticket requesters
- Unlimited support tickets
- Service fields

[Browse all 4 editions](https://www.g2.com/products/helpdesk-365/pricing)

#### Free Trial

Yes

### SuiteProjects Pro

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Helpdesk 365** | 8.5/10 | 12 |
| **SuiteProjects Pro** | N/A | N/A |

#### Ticket and Case Management

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Workflow** | Not enough data | 9.3 (9 reviews) | Not enough data | 
| **Response Automation** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **SLA Management** | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 8.2 (11 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.3 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Email to Case** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | 7.2 (9 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 7.1 (8 reviews) | Not enough data | 
| **Voice** | Not enough data | 6.9 (7 reviews) | Not enough data | 

#### Platform

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Customization ** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.7 (10 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.8 (10 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 7.5 (10 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 209 |
| **Helpdesk 365** | 8.3/10 | 6 |
| **SuiteProjects Pro** | N/A | N/A |

#### Administration

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Change Management** | 8.0 (179 reviews) | 9.2 (6 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | 7.8 (6 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (191 reviews) | 8.9 (6 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | 9.4 (6 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (189 reviews) | 8.6 (6 reviews) | Not enough data | 

#### Management

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Reporting** | 8.2 (187 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | 8.3 (6 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | 7.5 (6 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | 7.2 (6 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Ticketing System** | 9.2 (189 reviews) | 8.9 (6 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (177 reviews) | 8.1 (6 reviews) | Not enough data | 
| **Alerting** | 8.5 (180 reviews) | 7.2 (6 reviews) | Not enough data | 
| **Automation** | 8.3 (187 reviews) | 7.8 (6 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.9 (15 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 227 |
| **Helpdesk 365** | N/A | N/A |
| **SuiteProjects Pro** | 8.0/10 | 31 |

#### Customer Management

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Customer Profiles** | 8.0 (184 reviews) ✓ Verified | Not enough data | 8.3 (24 reviews) ✓ Verified | 
| **Sales** | 7.2 (178 reviews) ✓ Verified | Not enough data | 8.2 (22 reviews) ✓ Verified | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 8.0 (19 reviews) ✓ Verified | 
| **Client Portal** | 7.1 (181 reviews) ✓ Verified | Not enough data | 7.8 (20 reviews) ✓ Verified | 

#### Project Management

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Project Planning** | 6.9 (182 reviews) | Not enough data | 7.7 (29 reviews) ✓ Verified | 
| **Project Tracking** | 7.1 (185 reviews) ✓ Verified | Not enough data | 8.2 (30 reviews) ✓ Verified | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | 7.7 (24 reviews) ✓ Verified | 
| **Resource Management** | 7.6 (177 reviews) ✓ Verified | Not enough data | 8.1 (28 reviews) ✓ Verified | 

#### Accounting

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | 7.4 (24 reviews) ✓ Verified | 
| **Invoice Management** | 7.3 (177 reviews) ✓ Verified | Not enough data | 7.8 (25 reviews) ✓ Verified | 
| **Payments** | 6.4 (165 reviews) | Not enough data | 8.0 (21 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | Not enough data | 7.8 (24 reviews) ✓ Verified | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | 8.1 (25 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | 8.2 (18 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | 8.5 (17 reviews) | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 7.7 (19 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 8.2 (18 reviews) | 

#### Analytics

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Forecasting** | 6.7 (165 reviews) ✓ Verified | Not enough data | 8.0 (24 reviews) ✓ Verified | 
| **Reporting** | 7.5 (184 reviews) ✓ Verified | Not enough data | 8.1 (28 reviews) ✓ Verified | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | 8.2 (22 reviews) ✓ Verified | 

#### Administration

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Standard Integrations** | 7.8 (191 reviews) ✓ Verified | Not enough data | 7.7 (24 reviews) ✓ Verified | 
| **Workflow** | 8.2 (183 reviews) ✓ Verified | Not enough data | 8.6 (22 reviews) ✓ Verified | 
| **Access Management** | 8.0 (174 reviews) ✓ Verified | Not enough data | 8.4 (21 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **APIs** | 8.3 (176 reviews) ✓ Verified | Not enough data | 8.3 (20 reviews) ✓ Verified | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | 8.3 (20 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.5 (184 reviews) ✓ Verified | Not enough data | 8.2 (25 reviews) ✓ Verified | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | 7.5 (19 reviews) ✓ Verified | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 7.6 (17 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | Not enough data | 8.2 (13 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 8.2 (13 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Helpdesk 365** | N/A | N/A |
| **SuiteProjects Pro** | N/A | N/A |

#### Generative AI

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 263 |
| **Helpdesk 365** | 8.8/10 | 34 |
| **SuiteProjects Pro** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.1 (238 reviews) | 8.9 (33 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (237 reviews) | 9.3 (32 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (240 reviews) | 9.2 (32 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | 8.8 (30 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | 9.0 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Dashboards** | 8.7 (241 reviews) | 8.9 (31 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (245 reviews) | 8.6 (30 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | 8.3 (30 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Mobile** | 6.1 (230 reviews) | 8.2 (30 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | 9.0 (33 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | 9.1 (30 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | 8.7 (29 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.1 (17 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to Autotask (3):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Helpdesk 365 (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to SuiteProjects Pro (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Helpdesk 365 | SuiteProjects Pro | 
|---|---|---|---|
| **Small-Business** | 68.7% | 9.9% | 13.8% | 
| **Mid-Market** | 28.2% | 76.3% | 58.2% | 
| **Enterprise** | 3.2% | 13.8% | 28.0% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 53.1%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.8%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### Helpdesk 365

- **Insurance:** 11.2%
- **Computer & Network Security:** 7.9%
- **Information Technology and Services:** 7.0%
- **Computer Software:** 4.7%
- **Non-Profit Organization Management:** 3.7%
- **Education Management:** 3.3%
- **Financial Services:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Manufacturing:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 49.5%

#### SuiteProjects Pro

- **Computer Software:** 25.8%
- **Information Technology and Services:** 24.0%
- **Marketing and Advertising:** 7.6%
- **Management Consulting:** 5.3%
- **Accounting:** 4.0%
- **Hospital & Health Care:** 2.7%
- **Internet:** 2.7%
- **Computer & Network Security:** 2.2%
- **Financial Services:** 1.8%
- **Legal Services:** 1.8%
- **Other:** 22.2%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

### Alternatives to Helpdesk 365

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)

### Alternatives to SuiteProjects Pro

- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1692 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (537 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)
- [Journyx](https://www.g2.com/products/journyx/reviews) — 4.3/5 stars (123 reviews)
- [Upland PSA](https://www.g2.com/products/upland-psa/reviews) — 4.0/5 stars (121 reviews)
- [BigTime Projector](https://www.g2.com/products/bigtime-projector/reviews) — 4.5/5 stars (134 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Helpdesk 365

- Title: [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside..."

### SuiteProjects Pro

- Title: [I'm in the Software / High Tech / Services / Advertising / Healthcare / Media / Engineering / Accounting / Legal / Publishing....space.  Does OpenAir have a solution for me?](https://www.g2.com/discussions/industry-focus) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes.  Our vertical industry alignment means you'll get experts in your industry throughout the relationship, from the first sales call to the day you go..."
- Title: [Is OpenAir "True Cloud"?](https://www.g2.com/discussions/openair-in-the-cloud) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes.  OpenAir is, and has always been, a cloud solution.  This means more than just being hosted:  OpenAir is configurable, can be changed over time to adapt..."
- Title: [How long does it take to implement OpenAir?](https://www.g2.com/discussions/implementation-70d9c435-b9c4-48c1-b576-66839d289795) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Oracle+NetSuite deliver most OpenAir implementation ourselves.  We have an industry-leading success rate and are typically able to complete the..."
- Title: [Can I integrate OpenAir with my other systems?](https://www.g2.com/discussions/openair-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "When it comes to integration with your existing infrastructure, OpenAir is designed as an enterprise-grade solution.  OpenAir includes an open API and the..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-helpdesk-365-vs-suiteprojects-pro)