Introducing G2.ai, the future of software buying.Try now
Compare Autotask and Forecast 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Archer Consulting Team
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Screendragon
Visit Website
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (53.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskForecast
Star Rating
(132)4.2 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ForecastSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its Ticketing System, receiving a high rating of 9.2, which reviewers mention significantly enhances their incident management capabilities compared to Forecast's lower performance in this area.
- Reviewers mention that Forecast shines in Project Planning and Project Tracking, both rated at 8.1, indicating a more robust feature set for managing projects effectively, while Autotask PSA scores lower in these categories at 7.2 and 7.3 respectively.
- G2 users highlight the superior Quality of Support in Forecast, with a score of 8.9, which reviewers say contributes to a better overall user experience compared to Autotask PSA's score of 8.1.
- Users on G2 report that Autotask PSA's Time Tracking feature is highly effective, scoring 8.9, which reviewers mention is crucial for accurate billing and project management, while Forecast's performance in this area is less impressive.
- Reviewers say that Autotask PSA's Automation capabilities, rated at 8.5, provide significant advantages in streamlining workflows, whereas Forecast's automation features are rated lower, indicating less efficiency in this aspect.
- Users report that Forecast's Resource Management features, scoring 8.2, are more intuitive and user-friendly compared to Autotask PSA's score of 7.8, making it easier for teams to allocate resources effectively.
Pricing
Entry-Level Pricing
Autotask
No pricing availableForecast
Pro
Contact Us
Ideal for companies that are interested in finetuning operations and finances to scale sustainably
- AI Work Automation
- Project & Portfolio Management
- Resource Management
Free Trial
Autotask
No trial information availableForecast
No trial information availableRatings
Meets Requirements
8.5
447
8.0
102
Ease of Use
8.0
479
8.1
101
Ease of Setup
7.5
367
7.6
59
Ease of Admin
7.7
265
8.4
59
Quality of Support
8.2
416
8.8
88
Has the product been a good partner in doing business?
8.4
257
8.7
60
Product Direction (% positive)
8.5
445
8.5
96
Features by Category
Tasks
Not enough data
8.4
58
|
Verified
Not enough data
8.3
60
|
Verified
Not enough data
7.6
58
|
Verified
Not enough data
7.7
50
|
Verified
Not enough data
7.4
45
|
Verified
Not enough data
7.1
41
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
6.6
41
Projects
Not enough data
8.2
51
|
Verified
Not enough data
7.5
43
|
Verified
Not enough data
7.3
43
|
Verified
Not enough data
7.4
48
|
Verified
Not enough data
7.3
39
|
Verified
Not enough data
7.6
46
|
Verified
Not enough data
7.1
24
Not enough data
7.3
40
|
Verified
Not enough data
7.0
23
Not enough data
8.1
52
|
Verified
Not enough data
7.5
36
|
Verified
Resource Management
Not enough data
8.3
46
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.5
50
|
Verified
Project Monitoring
Not enough data
7.3
35
|
Verified
Not enough data
7.8
51
|
Verified
Not enough data
7.6
41
|
Verified
Generative AI
Not enough data
4.7
10
Not enough data
4.2
10
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Planning
Not enough data
7.8
33
Not enough data
7.8
35
Not enough data
7.8
37
Optimization
Not enough data
7.8
36
Not enough data
7.6
36
Not enough data
7.3
28
Customer Management
8.0
181
|
Verified
7.0
9
|
Verified
7.1
178
|
Verified
4.7
6
|
Verified
6.1
175
|
Verified
3.7
5
7.2
180
|
Verified
5.2
7
|
Verified
Project Management
6.9
179
8.1
13
|
Verified
7.0
177
|
Verified
8.1
13
|
Verified
7.3
173
|
Verified
8.0
10
|
Verified
7.6
174
|
Verified
8.2
13
|
Verified
Accounting
7.2
173
8.5
9
|
Verified
7.3
172
|
Verified
8.3
8
|
Verified
6.5
166
8.0
5
6.8
170
8.1
8
|
Verified
6.5
168
|
Verified
7.7
11
|
Verified
Portfolio Management
6.8
168
6.7
7
6.8
167
7.5
8
|
Verified
6.6
165
3.9
6
6.6
164
5.8
6
|
Verified
Analytics
6.7
167
|
Verified
6.8
11
|
Verified
7.4
172
|
Verified
7.3
11
|
Verified
7.4
168
|
Verified
6.7
6
|
Verified
Administration
7.8
176
|
Verified
8.1
7
|
Verified
8.2
171
|
Verified
6.9
8
|
Verified
8.0
173
|
Verified
6.3
10
|
Verified
Platform
8.3
171
|
Verified
7.9
8
|
Verified
7.4
160
|
Verified
6.0
5
|
Verified
8.6
172
|
Verified
7.6
12
|
Verified
6.4
164
|
Verified
4.3
7
|
Verified
4.7
161
|
Verified
Feature Not Available
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Automation
Not enough data
7.8
24
Not enough data
6.9
23
Not enough data
7.8
19
Administration
Not enough data
8.0
21
Not enough data
7.9
19
Not enough data
8.6
22
Project management
Not enough data
8.1
27
Not enough data
7.3
20
Not enough data
8.8
28
Not enough data
7.9
25
Not enough data
8.4
24
Not enough data
6.8
17
Not enough data
8.0
25
Workload
Not enough data
8.3
25
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
21
Communication & Collaboration
Not enough data
7.5
16
Not enough data
6.1
16
Not enough data
7.5
20
Cost Management
Not enough data
7.9
21
Not enough data
7.8
23
Not enough data
8.3
20
Integration
Not enough data
7.8
13
Not enough data
7.4
15
Not enough data
6.9
13
Generative AI
Not enough data
3.7
5
Not enough data
3.3
5
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Forecast are categorized as Professional Services Automation
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forecast
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Marketing and Advertising
37.4%
Computer Software
14.6%
Information Technology and Services
12.2%
Design
3.3%
Consulting
2.4%
Other
30.1%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Forecast has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
