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Compare AT&T Contact Center and VCC Live 
Featured Products
At a Glance
Market Segments
Enterprise (40.0% of reviews)
Mid-Market (50.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
AT&T Contact Center
Star Rating
(15)3.6 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AT&T Contact CenterVCC Live
Star Rating
(163)4.6 out of 5
Market Segments
Mid-Market (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AT&T Contact Center excels in customer support, with users highlighting their quick response times and helpfulness. One user mentioned, "They are always available to help with my questions and are quick to respond with the best answers," showcasing their commitment to assisting clients effectively.
- Users say that VCC Live stands out for its ease of setup and customization. Reviewers appreciate the ability to "set everything up easily and fine-tune it," which allows for a tailored experience that meets specific operational needs.
- Reviewers mention that AT&T Contact Center is user-friendly, making it accessible for new users. Feedback like "Easy to use, easy to explain to newbies" indicates that the platform is designed with usability in mind, which can be crucial for teams with varying levels of technical expertise.
- According to verified reviews, VCC Live offers robust reporting capabilities that help users manage their call center operations efficiently. Users noted its "reporting possibilities" and "fast project creation," which can significantly enhance productivity and decision-making.
- G2 reviewers report that while AT&T Contact Center has a solid foundation, it faces challenges in overall satisfaction compared to VCC Live. With a G2 Score of 53.69, it falls short of VCC Live's 40.91, indicating that users may find more value in the latter's offerings.
- Users say that VCC Live's quality of support is exceptional, with a score of 9.2 reflecting their positive experiences. One user remarked on its effectiveness in managing the entire call flow, which suggests that the support team is well-equipped to assist with complex operational needs.
Pricing
Entry-Level Pricing
AT&T Contact Center
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
AT&T Contact Center
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.5
14
8.9
140
Ease of Use
8.1
14
9.0
142
Ease of Setup
8.3
8
8.9
129
Ease of Admin
8.5
8
8.6
116
Quality of Support
7.6
14
9.2
139
Has the product been a good partner in doing business?
7.7
8
9.4
113
Product Direction (% positive)
6.7
14
9.1
135
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.7
6
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.1
97
|
Verified
Not enough data
7.5
62
|
Verified
Not enough data
7.4
57
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
8.1
75
|
Verified
Generative AI
Not enough data
6.3
26
Functions
Not enough data
8.9
82
|
Verified
Not enough data
9.0
81
|
Verified
Not enough data
9.0
82
|
Verified
Not enough data
7.5
48
Not enough data
9.0
83
|
Verified
Not enough data
9.3
89
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
Not enough data
8.9
78
|
Verified
Not enough data
9.1
93
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.4
75
|
Verified
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
Not enough data
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Generative AI
Not enough data
7.3
15
Workforce Management
Not enough data
9.0
40
Not enough data
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
39
Not enough data
8.4
37
Categories
Categories
Shared Categories
AT&T Contact Center and VCC Live are categorized as Call Center Infrastructure (CCI)
Unique Categories
AT&T Contact Center has no unique categories
Reviews
Reviewers' Company Size
AT&T Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Translation and Localization
6.7%
Telecommunications
6.7%
Retail
6.7%
Real Estate
6.7%
Printing
6.7%
Other
66.7%
Financial Services
17.0%
Telecommunications
12.6%
Consumer Services
8.8%
Banking
7.5%
Outsourcing/Offshoring
4.4%
Other
49.7%
Alternatives
Discussions
AT&T Contact Center has no discussions with answers
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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