1. [Home](https://www.g2.com/) 2. ... 3. [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) 4. [AT&T Contact Center Discussions](https://www.g2.com/products/at-t-contact-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b89727990ab27843072e188b96a9f81c/at-t-contact-center.jpeg "Product Avatar Image") ](/products/at-t-contact-center/reviews) [ AT&T Contact Center ](/products/at-t-contact-center/reviews) (15)3.6/5 Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs. Show More * * * ### -13.0 Nps Score Already have AT&T Contact Center? ### All AT&T Contact Center Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is AT&T Contact Center used for? ](/discussions/what-is-at-t-contact-center-used-for) What is AT&T Contact Center used for? [ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+AT%26amp%3BT+Contact+Center+questions+and+get+answers+from+expert+users+in+our+AT%26amp%3BT+Contact+Center+Discussions+section.&title=AT%26amp%3BT+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fat-t-contact-center%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=AT%26amp%3BT+Contact+Center+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fat-t-contact-center%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fat-t-contact-center%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=AT%26amp%3BT+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fat-t-contact-center%2Fdiscuss%0aAsk+AT%26amp%3BT+Contact+Center+questions+and+get+answers+from+expert+users+in+our+AT%26amp%3BT+Contact+Center+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=AT%26amp%3BT+Contact+Center+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fat-t-contact-center%2Fdiscuss%0aAsk+AT%26amp%3BT+Contact+Center+questions+and+get+answers+from+expert+users+in+our+AT%26amp%3BT+Contact+Center+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/at-t-contact-center/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b89727990ab27843072e188b96a9f81c/at-t-contact-center.jpeg "Product Avatar Image") ### Have you used AT&T Contact Center before? Answer a few questions to help the AT&T Contact Center community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fat-t-contact-center%2Fdiscuss%3Fsmall_ask%3Dat-t-contact-center) No