--- title: AT&T Contact Center Reviews meta_title: 'AT&T Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how AT&T Contact Center works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 15 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # AT&T Contact Center Reviews **Vendor:** AT&T Inc. **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 3.6/5.0 **Total Reviews:** 15 ## About AT&T Contact Center Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs. ## AT&T Contact Center Reviews ### 1. At&t's contact center has always been extremely helpful for all my business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Patty P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about AT&T Contact Center?** They are always available to help with my questions and are quick to respond with the best answers. AT&T's contact center has always been extremely helpful for all my door to door sales needs. They have gone above and beyond to help answer all our questions and we never had any issues with their contact center. They are top notch and real people. They always look at the customer's best wishes. **What do you dislike about AT&T Contact Center?** At this time, there is nothing I dislike about AT&T contact center. They have been available when we needed them and they have always been knowledgeable about their products. They have never given us a hard time when we asked for something. Top notch service. **Recommendations to others considering AT&T Contact Center:** When you are looking for a good contact center, look no further than AT&T's contact center. They are an amazing group of people to work with. No matter if you are in the direct sales (door to door business) like us or you are a retail store owner. They have always been willing and able to help with our every need. They have gone above and beyond customer service to help with our needs. Even the most challenging circumstances have been resolved with either a brief phone call or two to three simple emails. They deserve customer service awards for their staff. They continue to promise and deliver high quality results. **What problems is AT&T Contact Center solving and how is that benefiting you?** We had some iPads that needed to be deactivated as they were no longer in use. We realized we had to use the AT&T contact center to complete this step. I called and the phone was answered right away (no waiting time). The representative was very knowledgeable and jumped right in to help with our needs. I was placed on a brief hold, due to the amount of iPads we were working with, and at the end of the hold the account was exactly the way we asked. We didn't have to call back several times to accomplish our goal. Top notch service. ### 2. User friendly experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about AT&T Contact Center?** Can be integrated for all kind of devices and have configurable solution **What do you dislike about AT&T Contact Center?** Chat bot replies are repetitive, alignment of answers needs to be more specific. **What problems is AT&T Contact Center solving and how is that benefiting you?** Incrementally trying to improve customer satisfaction. AT&T is good option for basic interaction. Advance customer queries need more customization. ### 3. Helpful and informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about AT&T Contact Center?** I use this to activate customer's phones at my job location. ATT is easy to use and it's representatives are easy to communicate with. It makes my job easier and it allows the customers to leave with a working phone. **What do you dislike about AT&T Contact Center?** I dislike the wait times, but this is only sometimes. I understand it can be busy so I don't mind waiting, but my store is also busy and I have customers waiting on me sometimes. There's not much else to say about this service, as it works exactly how I need it to and there's always someone on the other line ready to help me out. **Recommendations to others considering AT&T Contact Center:** It is a great way to get your employees direct access to contacting AT&T and providing its services to you and your customers. **What problems is AT&T Contact Center solving and how is that benefiting you?** I am solving re-activating lines and setting up/verifying new accounts. I have realized how simple it is to call customer support and have them help me out. The ease of access and reliability for this product helps me out perfectly and allows me and my team to perform our jobs without any hiccups. ### 4. AT&T Connect Center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about AT&T Contact Center?** Easy to use, easy to explain to newbies, reliable. Inexpensive. Good support. **What do you dislike about AT&T Contact Center?** Not a whole lot to complain about. Can't think of anything. **Recommendations to others considering AT&T Contact Center:** Go for it, you'll be pleasantly surprised at its value. **What problems is AT&T Contact Center solving and how is that benefiting you?** Communication, colllaboration, networking. ### 5. Outstanding service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about AT&T Contact Center?** The platform us easy to use, making it very customer and user friendly. **What do you dislike about AT&T Contact Center?** I don't dislike anything on the platform. **What problems is AT&T Contact Center solving and how is that benefiting you?** Some customer issues such as not connecting to the interface. ### 6. AT&T Difficult for small departments in large company **Rating:** 2.5/5.0 stars **Reviewed by:** Victoria C. | Partner Operations Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2017 **What do you like best about AT&T Contact Center?** - Cell coverage in the domestic united states - Good internet access with data hubs **What do you dislike about AT&T Contact Center?** - Segmented customer service for business vs. consummer - If you work at a company with +1000 employees it will be difficult to get ahold of the correct support group at AT&T. They will frequently reroute your call or email. **Recommendations to others considering AT&T Contact Center:** Make sure you have a dedicated support line. **What problems is AT&T Contact Center solving and how is that benefiting you?** Top problem we solved was getting mobile data hotspots for use at conferences and BD meetings when hotel/conference room/airport wifi is not strong enough ### 7. Good service but takes too long **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Printing | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about AT&T Contact Center?** They are always ready to help. I have gotten my fee reimbursed a few times for going over data. Seem like they care about the customer. **What do you dislike about AT&T Contact Center?** It just takes too long to talk to an actual person. I am talking to the robot for so long, and most of the times, the robot doesnt understand my accent, so they transfer me to a wrong representative. Then I have to hold again to talk to the right one. Its frustrating. **What problems is AT&T Contact Center solving and how is that benefiting you?** Benefit is good customer relationship. They try to help as much as they can with your bill overages etc. ### 8. AT & T contact center is quite easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about AT&T Contact Center?** The call quality is quite good. Apart form this there are many different options available which helps us to make a great meeting . Good support is available. The dial is features are also very flexible in terms of use in different countries. **What do you dislike about AT&T Contact Center?** No dislikes. To keep a pace in market new features can be added or existing features can be enhanced. **Recommendations to others considering AT&T Contact Center:** The call quality is quite good. Apart form this there are many different options available which helps us to make a great meeting . Good support is available. The dial is features are also very flexible in terms of use in different countries. **What problems is AT&T Contact Center solving and how is that benefiting you?** It meets all the needs to conduct a meeting with people staying in different time zones. The quality of call and the video is quite good. Also very easy of a newbie to handle. ### 9. Great work AT&T! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about AT&T Contact Center?** The AT&T Contact Center is a professional service. Great support. They are quick to resolve issues I have with my service. Crystal clear voice. I love the new app on my phone because allow me to get a quick access to my account information. **What do you dislike about AT&T Contact Center?** I don't know. Could be that sometimes you have to wait to much when you have a big problem but anyway it's not very important. **Recommendations to others considering AT&T Contact Center:** I recommend this product **What problems is AT&T Contact Center solving and how is that benefiting you?** Multiple lines available for my services. I very high quality of the phone calls and video. ### 10. Easability of Use a Great Selling Point **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher P. | Lead Academic Advisor │ Study Abroad Advisor │Advising Team, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2016 **What do you like best about AT&T Contact Center?** High quality calls - crystal clear voice. There are also many different options available for meetings that can fit any need. Support is great. **What do you dislike about AT&T Contact Center?** Not really any dislikes, AT&T just needs to keep improving existing features to keep up with the industry. **Recommendations to others considering AT&T Contact Center:** Don't blame poor sound quality on the program, often times its the microphones that need to be improved! **What problems is AT&T Contact Center solving and how is that benefiting you?** It meets all the needs to conduct a meeting with people staying in different time zones. The quality of call and the video is quite good. Also very easy of a newbie to handle. ### 11. keeping us moving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2016 **What do you like best about AT&T Contact Center?** great for my company. always keeping my staff in touch with our central office. **What do you dislike about AT&T Contact Center?** dislike has to be it takes a while to download apps. **Recommendations to others considering AT&T Contact Center:** Just do it. you'll love it. **What problems is AT&T Contact Center solving and how is that benefiting you?** We are solving and trouble shooting daily operations for various productions ranging from small clubs up to larger scale productions such as Cirque du Soleil. ### 12. Good experience and communication **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2016 **What do you like best about AT&T Contact Center?** The communication is often good with AT&T. They are quick to resolve issues I have with billing and my services. I also like the new app on my phone for MyAT&T. It allows me to access my account and billing information, modify my services, and see my past billing history. **What do you dislike about AT&T Contact Center?** The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently. **Recommendations to others considering AT&T Contact Center:** Definitely download the app, it makes using the service the easiest. **What problems is AT&T Contact Center solving and how is that benefiting you?** It allows me to access my information for my account on the go on demand. ### 13. So-So **Rating:** 1.5/5.0 stars **Reviewed by:** Leslie H. | Real Estate Administrator and Realtor for Exsell Real Estate Experts brokered by eXp Realty, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2016 **What do you like best about AT&T Contact Center?** I like the new app on my phone for myat&t that provides quicker access to your account information. **What do you dislike about AT&T Contact Center?** I dislike the long hold times on the phone and unclear answers on billing. **Recommendations to others considering AT&T Contact Center:** To download the myat&t app for the phone for personal and utilize the online business solutions for at&t **What problems is AT&T Contact Center solving and how is that benefiting you?** Real estate development. Multiple lines have been available for our needs. ### 14. AT&T Contact Center a good product depending on your specific needs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2014 **What do you like best about AT&T Contact Center?** The contact center works find, but it can be a bit cumbersome at times. **What do you dislike about AT&T Contact Center?** Not as user friendly as it could be depending upon your specific needs. **Recommendations to others considering AT&T Contact Center:** Yes depending upon their needs. **What problems is AT&T Contact Center solving and how is that benefiting you?** NA ### 15. Works Great for Call Center Functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Michael F. | Senior Technical Account Manager, Team Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2012 **What do you like best about AT&T Contact Center?** Easily integrates into your environment. **What do you dislike about AT&T Contact Center?** Cumbersome look and feel. **Recommendations to others considering AT&T Contact Center:** I have had no experience with any other solution, and very little with AT&T's. ## AT&T Contact Center Discussions - [What is AT&T Contact Center used for?](https://www.g2.com/discussions/what-is-at-t-contact-center-used-for) - [View AT&T Contact Center pricing details and edition comparison](https://www.g2.com/products/at-t-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+07%3A00%3A40+-0500&secure%5Bsession_id%5D=290fc6e4-25bb-4ce0-861d-7427ea7437ce&secure%5Btoken%5D=254ffac7dd9026b52509b40eb4c8893f10056bd18ecfef30e8f63d9ecf94932f&format=llm_user) ## AT&T Contact Center Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top AT&T Contact Center Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)