AT&T Contact Center Reviews & Product Details

Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.

Seller

AT&T Inc.

Discussions

AT&T Contact Center Community

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Top-Rated Alternatives

Five9 Intelligent Cloud Contact Center Platform

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User Insights

Average based on 15 real user reviews.

Perceived Cost

$$$$$

AT&T Contact Center Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is AT&T Contact Center, and what problem is it built to solve?

AT&T Contact Center is used to connect customers and business teams with support for account and service needs, including activations, troubleshooting, and customer inquiries.

What company sizes is AT&T Contact Center designed for?

AT&T Contact Center is designed for teams of all sizes.

G2 reviews are authentic and verified.

Here's how.

Patty P.

Small-Business (50 or fewer emp.)

5/5/2020

"At&t's contact center has always been extremely helpful for all my business needs."

5/5

What do you like best about AT&T Contact Center?

They are always available to help with my questions and are quick to respond with the best answers. AT&T's contact center has always been extremely helpful for all my door to door sales needs. They have gone above and beyond to help answer all our questions and we never had any issues with their contact center. They are top notch and real people. They always look at the customer's best wishes. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

At this time, there is nothing I dislike about AT&T contact center. They have been available when we needed them and they have always been knowledgeable about their products. They have never given us a hard time when we asked for something. Top notch service. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

When you are looking for a good contact center, look no further than AT&T's contact center. They are an amazing group of people to work with. No matter if you are in the direct sales (door to door business) like us or you are a retail store owner. They have always been willing and able to help with our every need. They have gone above and beyond customer service to help with our needs. Even the most challenging circumstances have been resolved with either a brief phone call or two to three simple emails. They deserve customer service awards for their staff. They continue to promise and deliver high quality results. Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

We had some iPads that needed to be deactivated as they were no longer in use. We realized we had to use the AT&T contact center to complete this step. I called and the phone was answered right away (no waiting time). The representative was very knowledgeable and jumped right in to help with our needs. I was placed on a brief hold, due to the amount of iPads we were working with, and at the end of the hold the account was exactly the way we asked. We didn't have to call back several times to accomplish our goal. Top notch service. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

12/18/2020

"User friendly experience"

3/5

What do you like best about AT&T Contact Center?

Can be integrated for all kind of devices and have configurable solution Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

Chat bot replies are repetitive, alignment of answers needs to be more specific. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

10/10/2017

"Helpful and informative"

4.5/5

What do you like best about AT&T Contact Center?

I use this to activate customer's phones at my job location. ATT is easy to use and its representatives are easy to communicate with. It makes my job easier and it allows the customers to leave with a working phone. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

I dislike the wait times, but this is only sometimes. I understand it can be busy so I don't mind waiting, but my store is also busy and I have customers waiting on me sometimes. There's not much else to say about this service, as it works exactly how I need it to and there's always someone on the other line ready to help me out. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

It is a great way to get your employees direct access to contacting AT&T and providing its services to you and your customers. Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

I am solving re-activating lines and setting up/verifying new accounts. I have realized how simple it is to call customer support and have them help me out. The ease of access and reliability for this product helps me out perfectly and allows me and my team to perform our jobs without any hiccups. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

Originally submitted 10/3/2017

"AT&T Connect Center"

4/5

What do you like best about AT&T Contact Center?

Easy to use, easy to explain to newbies, reliable. Inexpensive. Good support. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

Not a whole lot to complain about. Can't think of anything. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

12/21/2017

"Outstanding service"

5/5

What do you like best about AT&T Contact Center?

The platform is easy to use, making it very customer and user friendly. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

I don't dislike anything on the platform. Review collected by and hosted on G2.com.

Victoria C.

Partner Operations Manager

Internet

Enterprise (> 1000 emp.)

1/16/2017

"AT&T Difficult for small departments in large company"

2.5/5

What do you like best about AT&T Contact Center?

- Cell coverage in the domestic United States

- Good internet access with data hubs Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

- Segmented customer service for business vs. consumer

- If you work at a company with +1000 employees it will be difficult to get ahold of the correct support group at AT&T. They will frequently reroute your call or email. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

Make sure you have a dedicated support line. Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

Top problem we solved was getting mobile data hotspots for use at conferences and BD meetings when hotel/conference room/airport wifi is not strong enough Review collected by and hosted on G2.com.

Verified User in Printing

Enterprise (> 1000 emp.)

1/24/2017

"Good service but takes too long"

3/5

What do you like best about AT&T Contact Center?

They are always ready to help. I have gotten my fee reimbursed a few times for going over data. Seem like they care about the customer. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

It just takes too long to talk to an actual person. I am talking to the robot for so long, and most of the times, the robot doesnt understand my accent, so they transfer me to a wrong representative. Then I have to hold again to talk to the right one. Its frustrating. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Enterprise (> 1000 emp.)

6/5/2016

"AT & T contact center is quite easy to use"

4/5

What do you like best about AT&T Contact Center?

The call quality is quite good. Apart from this, there are many different options available which help us to make a great meeting. Good support is available. The dial-in features are also very flexible in terms of use in different countries. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

No dislikes. To keep pace in the market, new features can be added or existing features can be enhanced. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

What problems is AT&T Contact Center solving and how is that benefiting you?

It meets all the needs to conduct a meeting with people staying in different time zones. The quality of the call and the video is quite good. Also very easy for a newbie to handle. Review collected by and hosted on G2.com.

Verified User in Translation and Localization

Small-Business (50 or fewer emp.)

11/15/2016

"Great work AT&T!"

4.5/5

What do you like best about AT&T Contact Center?

The AT&T Contact Center is a professional service. Great support. They are quick to resolve issues I have with my service. Crystal clear voice. I love the new app on my phone because it allows me to get quick access to my account information. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

I don't know. Could be that sometimes you have to wait too much when you have a big problem but anyway it's not very important. Review collected by and hosted on G2.com.

Christopher P.

Lead Academic Advisor │ Study Abroad Advisor │Advising Team

Higher Education

Enterprise (> 1000 emp.)

6/14/2016

"Easability of Use a Great Selling Point"

3.5/5

What do you like best about AT&T Contact Center?

High quality calls - crystal clear voice.

There are also many different options available for meetings that can fit any need.

Support is great. Review collected by and hosted on G2.com.

What do you dislike about AT&T Contact Center?

Not really any dislikes, AT&T just needs to keep improving existing features to keep up with the industry. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T Contact Center:

Don't blame poor sound quality on the program, often times its the microphones that need to be improved! Review collected by and hosted on G2.com.

What problems is AT&T Contact Center solving and how is that benefiting you?

It meets all the needs to conduct a meeting with people staying in different time zones. The quality of call and the video is quite good. Also very easy of a newbie to handle. Review collected by and hosted on G2.com.