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AT&T Contact Center

AT&T Alternatives & Competitors

(15)3.6 out of 5

Looking for alternatives to AT&T Contact Center? Tons of people want Telecom Services for Call Centers Software. What's difficult is finding out whether or not the software you choose is right for you. Five9, Talkdesk, Genesys Cloud, and NICE inContact are the most popular alternatives and competitors to AT&T Contact Center.

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Top Alternatives to AT&T Contact Center

  • Five9
  • Talkdesk
  • Genesys Cloud
  • NICE inContact
  • UJET

Top 20 Alternatives & Competitors to AT&T Contact Center

Browse options below. Based on reviewer data you can see how AT&T Contact Center stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Consumer Electronics, and Education Management, and find the best product for your business.
    #1
  1. Five9

    (238)3.9 out of 5
    Optimized for quick response
  2. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with AT&T:
    CC
    I love how compact it is. All settings and user needs are in one easy place.

    Reviewers say compared to AT&T Contact Center, Five9 is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #2
  3. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  4. World's Leading Cloud Call Center Software

    Categories in common with AT&T:
    UI
    I like the simplicity and ease of use. Transfers/hold etc are very efficient. I also like that you can copy and paste into the keypad

    Reviewers say compared to AT&T Contact Center, Talkdesk is:

    Slower to reach roi
    Easier to do business with
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with AT&T:
    IH
    Genesys Cloud is an extremely dependable application, which guarantees the uptime and reliability that we require to run our business.

    Reviewers say compared to AT&T Contact Center, Genesys Cloud is:

    Slower to reach roi
    More usable
    Easier to do business with
    #4
  7. NICE inContact

    (879)4.2 out of 5
    Optimized for quick response
  8. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with AT&T:
    UH
    IT IS NICE HAVING THE LOGIN INFORMATION SAVED AND READY TO GO VERY EASY

    Reviewers say compared to AT&T Contact Center, NICE inContact is:

    Slower to reach roi
    More usable
    Better at support
    #5
  9. UJET

    (515)4.7 out of 5
    Optimized for quick response
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with AT&T:
    Michael R.
    MR
    UJet was quick to grab from the start. Simple yet elegant. Let me go into detail about the features I liked best. The call feature is almost perfect. Calls always go through and it sounds better...Read more

    Reviewers say compared to AT&T Contact Center, UJET is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #6
  11. RingCentral Office

    (301)3.8 out of 5
    Optimized for quick response
  12. RingCentral is a cloud-based business phone system

    Categories in common with AT&T:
    AI
    The admin web interface is easy to use and there are a lot of good features in our offering such as Monitor, Barge, Whisper.

    Reviewers say compared to AT&T Contact Center, RingCentral Office is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #7
  13. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response
  14. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with AT&T:
    Rita T.
    RT
    The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact...Read more

    Reviewers say compared to AT&T Contact Center, Genesys PureConnect is:

    Slower to reach roi
    More expensive
    More usable
    #8
  15. Nextiva

    (275)4.4 out of 5
    Optimized for quick response
  16. The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with AT&T:
    AW
    The onboarding process when we went live was great, we got a dedicated account manager and the training was great. The customer service is good and there are lots of options between email, calling...Read more

    Reviewers say compared to AT&T Contact Center, Nextiva is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #9
  17. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  18. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with AT&T:
    Donavan D.
    DD
    CloudTalk integration is done easily. The IVR system is well done as well, not too hard to configure and can be up and running within a few hours. The audio quality was mostly good and I can see...Read more

    Reviewers say compared to AT&T Contact Center, CloudTalk is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #10
  19. Deutsche Telekom Contact Center

    (2)4.0 out of 5
  20. Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.

    Categories in common with AT&T:
    UB
    They have great functionality in their business process. The contact center themselves streamlines the whole process and makes everything run smoothly.
    #11
  21. JustCall

    (194)4.1 out of 5
  22. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with AT&T:
    Regginald M.
    RM
    I love the fact that the customer service dept is very responsive and helpful whenever you need any help with the software or with any questions.

    Reviewers say compared to AT&T Contact Center, JustCall is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #12
  23. Contact Center

    (130)4.0 out of 5
    Optimized for quick response
  24. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with AT&T:
    UA
    I did not like any of it. I will explain below

    Reviewers say compared to AT&T Contact Center, Contact Center is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #13
  25. Freshcaller

    (102)4.1 out of 5
  26. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with AT&T:
    AP
    Simple visual call flow creation, Android app seems to reliability notify of calls

    Reviewers say compared to AT&T Contact Center, Freshcaller is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #14
  27. Verizon Contact Center Solutions

    (26)4.0 out of 5
  28. Verizon Contact Center as a Service uses cloud functionality to provide a flexible solution for efficient customer service.

    Categories in common with AT&T:
    Katie K.
    KK
    What I really like is that it is user friendly and easy to navigate. It was easy for me to make changes to accounts and other things. I used this while traveling around and it worked great!...Read more

    Reviewers say compared to AT&T Contact Center, Verizon Contact Center Solutions is:

    Easier to do business with
    Easier to set up
    Better at support
    #15
  29. CallHippo

    (88)4.0 out of 5
  30. CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

    Categories in common with AT&T:
    UO
    Quick online customer support. They are always available

    Reviewers say compared to AT&T Contact Center, CallHippo is:

    Slower to reach roi
    Better at support
    More usable
    #16
  31. VCC Live

    (56)4.7 out of 5
  32. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with AT&T:
    AF
    The flexibility and freedom that the supervisor interface gives us. We can create and manage our projects with ease, be it inbound call center projects with complex processes, or a high-volume of...Read more

    Reviewers say compared to AT&T Contact Center, VCC Live is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #17
  33. Cisco Webex Contact Center

    (59)4.2 out of 5
    Optimized for quick response
  34. Create exceptional customer experiences that drive loyalty and lifetime value.

    Categories in common with AT&T:
    RI
    The best thing about this contact center is the ease of use for agents. It is very intuitive and has many realtime reports that facilitate decision making for supervisors.

    Reviewers say compared to AT&T Contact Center, Cisco Webex Contact Center is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #18
  35. Vonage Contact Center (formerly NewVoiceMedia)

    (53)4.1 out of 5
  36. Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with AT&T:
    JF
    Flexible with implementation timeline and support of build

    Reviewers say compared to AT&T Contact Center, Vonage Contact Center (formerly NewVoiceMedia) is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #19
  37. Orange Business Services

    (10)3.1 out of 5
  38. Orange provides easy-to-use audio and web conferencing service is available worldwide and can be fully integrated with our voice service.

    Categories in common with AT&T:
    David S.
    DS
    Orange have been quick to get involved with the 4G data connectivity (under a rebranded structure). I have used Vodafone in the past but always find Orange reliable with their business service....Read more
    #20
  39. 3CLogic Cloud Call Center

    (30)4.2 out of 5
    Optimized for quick response
  40. Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with AT&T:
    EH
    The account manager is friendly, responsive and provides solutions to the issues we have faced.

    Reviewers say compared to AT&T Contact Center, 3CLogic Cloud Call Center is:

    Slower to reach roi
    Easier to do business with
    Better at support