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Compare AskNicely and Medallia Customer Experience 
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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Enterprise (65.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us Per Year
AskNicely
Star Rating
(1,039)4.7 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansMedallia Customer Experience
Star Rating
(169)4.5 out of 5
Market Segments
Enterprise (65.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AskNicely excels in ease of use, scoring 9.4 compared to Medallia's 8.6. Reviewers mention that AskNicely's intuitive interface and straightforward navigation make it easier for teams to adopt and utilize effectively.
- Reviewers mention that AskNicely offers superior gamification features, scoring 8.3 against Medallia's 5.9. Users appreciate how AskNicely's gamification elements, such as leaderboards and rewards, enhance employee engagement and motivation.
- Users on G2 highlight that AskNicely's customer support is exceptional, with a score of 9.4 compared to Medallia's 8.5. Reviewers say that AskNicely's support team is responsive and knowledgeable, providing timely assistance that helps resolve issues quickly.
- Reviewers mention that AskNicely shines in ease of setup, scoring 9.2 versus Medallia's 7.2. Users report that AskNicely's streamlined onboarding process allows teams to get started quickly without extensive technical knowledge.
- G2 users indicate that AskNicely has a higher Customer Satisfaction (CSAT) score of 9.5 compared to Medallia's 9.1. Reviewers say that AskNicely's features align closely with user needs, leading to a more satisfying overall experience.
- Users report that AskNicely outperforms Medallia in AI capabilities, particularly in AI Text Generation and AI Text Summarization, with scores of 8.5 and 8.6 respectively, compared to Medallia's 6.5. Reviewers mention that these features help streamline feedback analysis and reporting, making it easier to derive insights from customer data.
Pricing
Entry-Level Pricing
AskNicely
PLATFORM
Contact Us
Per Year
Everything you need for a world-class customer experience program
- Unlimited email & web surveys
- Desktop, smart TV & mobile dashboards
- Coaching insights
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
AskNicely
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
9.3
881
8.7
128
Ease of Use
9.4
896
8.6
138
Ease of Setup
9.2
582
7.2
96
Ease of Admin
9.3
569
7.7
73
Quality of Support
9.4
792
8.5
111
Has the product been a good partner in doing business?
9.5
560
8.6
76
Product Direction (% positive)
9.1
882
9.5
123
Features by Category
Analytics
9.7
218
9.4
50
9.5
191
9.2
50
9.0
174
8.6
45
8.3
162
5.8
40
Customization
8.7
171
8.3
45
8.2
148
7.8
44
8.5
151
8.5
42
8.6
148
8.4
38
Generative AI
8.5
117
6.3
20
8.6
119
6.3
21
Agentic AI - Experience Management
7.8
13
Not enough data
8.3
14
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
Feedback Management
Not enough data
8.3
42
Not enough data
8.4
39
Not enough data
8.5
46
Feedback Analysis
Not enough data
8.0
44
Not enough data
8.3
44
Not enough data
9.3
42
Feedback Sources
Not enough data
8.2
36
Not enough data
9.1
42
Not enough data
7.0
33
Not enough data
8.1
36
Generative AI
Not enough data
6.6
19
Not enough data
6.4
21
Categories
Categories
Shared Categories
AskNicely and Medallia Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.8%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.1%
Hospitality
14.6%
Financial Services
10.4%
Information Technology and Services
7.9%
Telecommunications
6.1%
Retail
6.1%
Other
54.9%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
Does AskNicely integrate with JIRA?
1 Comment
SG
Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super...Read more
Medallia Customer Experience has no discussions with answers
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