Compare AskNicely and Medallia Customer Experience 
At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Enterprise (67.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
AskNicely
Star Rating
(1,050)4.7 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansMedallia Customer Experience
Star Rating
(200)4.5 out of 5
Market Segments
Enterprise (67.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in ease of use, with users appreciating how straightforward it is to send surveys and gather responses efficiently. One user highlighted that the surveys are easy for clients to read and follow, enhancing the overall customer experience.
- Users say that Medallia Customer Experience offers a solid solution for small to mid-sized businesses, with one reviewer noting that the Medallia Agile Research tool is straightforward and has served them well over three years. However, it may not be as intuitive for larger enterprises compared to AskNicely.
- Reviewers mention that AskNicely's AI features significantly enhance its functionality, with new insights and reporting capabilities making it easier to solicit and analyze feedback. This has been a game-changer for users looking to improve their customer engagement strategies.
- According to verified reviews, Medallia Customer Experience faces challenges in setup and administration, with users indicating that the onboarding process can be less intuitive compared to AskNicely, which boasts a more user-friendly setup experience.
- G2 reviewers highlight that AskNicely's quality of support is notably high, with many users praising the responsiveness and helpfulness of the support team. This contrasts with Medallia, where some users have expressed a desire for more robust support options.
- Users report that while both products have strong market presence, Medallia is more favored by enterprise-level clients, whereas AskNicely is better suited for mid-market businesses, making it essential for potential buyers to consider their specific organizational needs when choosing between the two.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
AskNicely
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
9.3
884
8.7
147
Ease of Use
9.4
899
8.6
156
Ease of Setup
9.2
582
7.3
113
Ease of Admin
9.3
569
7.7
84
Quality of Support
9.4
794
8.5
129
Has the product been a good partner in doing business?
9.5
560
8.7
88
Product Direction (% positive)
9.1
885
9.5
141
Features by Category
Analytics
9.7
217
9.4
54
9.5
192
9.2
54
9.0
173
8.7
47
8.3
161
5.8
42
Customization
8.7
170
8.5
50
8.2
147
7.9
45
8.4
150
8.5
44
8.6
148
8.2
43
Generative AI
8.5
116
6.5
24
8.6
118
6.4
24
Agentic AI - Experience Management
7.6
12
Not enough data
7.9
14
8.1
6
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Feedback Analysis
Not enough data
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
Feedback Sources
Not enough data
8.3
37
Not enough data
9.2
45
Not enough data
7.1
34
Not enough data
8.1
37
Generative AI
Not enough data
6.7
21
Not enough data
6.5
23
Categories
Categories
Shared Categories
AskNicely and Medallia Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.3%
Hospitality
14.2%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.7%
Alternatives
Discussions
When will AskNicely have integration with Zoho CRM?
1 Comment
AW
Hi Lou,
You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked...Read more
How do I see who is leaving the review?
1 Comment
JM
Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Medallia Customer Experience has no discussions with answers
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