# AskNicely vs Medallia Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in **ease of use** , with users appreciating how straightforward it is to send surveys and gather responses efficiently. One user highlighted that the surveys are easy for clients to read and follow, enhancing the overall customer experience.
- **Users say** that Medallia Customer Experience offers a solid solution for **small to mid-sized businesses** , with one reviewer noting that the Medallia Agile Research tool is straightforward and has served them well over three years. However, it may not be as intuitive for larger enterprises compared to AskNicely.
- **Reviewers mention** that AskNicely's **AI features** significantly enhance its functionality, with new insights and reporting capabilities making it easier to solicit and analyze feedback. This has been a game-changer for users looking to improve their customer engagement strategies.
- **According to verified reviews** , Medallia Customer Experience faces challenges in **setup and administration** , with users indicating that the onboarding process can be less intuitive compared to AskNicely, which boasts a more user-friendly setup experience.
- **G2 reviewers highlight** that AskNicely's **quality of support** is notably high, with many users praising the responsiveness and helpfulness of the support team. This contrasts with Medallia, where some users have expressed a desire for more robust support options.
- **Users report** that while both products have strong market presence, Medallia is more favored by **enterprise-level clients** , whereas AskNicely is better suited for mid-market businesses, making it essential for potential buyers to consider their specific organizational needs when choosing between the two.



| | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,050 | 206 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Enterprise (67.7% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us Per Year | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

---
## Ratings Comparison
| Rating | AskNicely | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 8.7 (149 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 8.6 (159 reviews) | 
  | **Ease of Setup** | 9.2 (582 reviews) | 7.3 (114 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 8.5 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.5 (144 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 232 |
| **Medallia Customer Experience** | 8.0/10 | 70 |

#### Analytics

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.4 (55 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | 9.2 (54 reviews) | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | 8.7 (47 reviews) | 
| **Gamification** | 8.3 (161 reviews) | 5.9 (43 reviews) | 

#### Customization

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | 8.5 (51 reviews) | 
| **Multilanguage Support** | 8.2 (147 reviews) | 7.9 (45 reviews) | 
| **Multiple Branding Support** | 8.4 (150 reviews) | 8.5 (44 reviews) | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | 8.2 (44 reviews) | 

#### Generative AI

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | 6.5 (24 reviews) | 
| **AI Text Summarization** | 8.6 (118 reviews) | 6.4 (24 reviews) | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | 8.3 (7 reviews) | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 57 |

#### Feedback Management

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (43 reviews) | 
| **Segmentation** | Not enough data | 8.5 (41 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.4 (48 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (47 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (48 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.4 (49 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (37 reviews) | 
| **Surveys** | Not enough data | 9.2 (46 reviews) | 
| **Social Media** | Not enough data | 7.1 (34 reviews) | 
| **Customer Service Channels** | Not enough data | 8.1 (37 reviews) | 

#### Generative AI

| Feature | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (21 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (23 reviews) | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Medallia Customer Experience (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 43.4% | 10.1% | 
| **Mid-Market** | 47.9% | 22.2% | 
| **Enterprise** | 8.7% | 67.7% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Medallia Customer Experience

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience)