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Compare AskNicely and Medallia Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
AskNicely
Star Rating
(1,043)4.7 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansMedallia Customer Experience
Star Rating
(171)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceAskNicely vs Medallia Customer Experience
When assessing the two solutions, reviewers found AskNicely easier to use, set up, and administer. Reviewers also preferred doing business with AskNicely overall.
- Reviewers felt that AskNicely meets the needs of their business better than Medallia Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that AskNicely is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over AskNicely.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
AskNicely
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
9.3
881
8.7
130
Ease of Use
9.4
896
8.6
140
Ease of Setup
9.2
581
7.2
98
Ease of Admin
9.3
568
7.7
75
Quality of Support
9.4
792
8.5
113
Has the product been a good partner in doing business?
9.5
559
8.6
78
Product Direction (% positive)
9.1
882
9.5
125
Features by Category
Analytics
9.7
217
9.4
51
9.5
191
9.2
51
9.0
173
8.7
46
8.3
161
5.9
41
Customization
8.7
170
8.3
46
8.2
147
7.9
45
8.4
150
8.5
43
8.6
147
8.5
39
Generative AI
8.5
116
6.5
21
8.6
118
6.5
22
Agentic AI - Experience Management
7.6
12
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Feedback Analysis
Not enough data
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Feedback Sources
Not enough data
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Generative AI
Not enough data
6.7
20
Not enough data
6.6
22
Categories
Categories
Shared Categories
AskNicely and Medallia Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.2%
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Medallia Customer Experience has no discussions with answers
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