# AskNicely, Medallia Customer Experience vs Delighted Comparison

| | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,050 | 206 | 60 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Enterprise (67.7% of reviews) | Mid-Market (57.6% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us Per Year | $0.00 | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Delighted

**Not enough data**

---
## Ratings Comparison
| Rating | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 8.7 (149 reviews) | 9.0 (51 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 8.6 (159 reviews) | 9.6 (51 reviews) | 
  | **Ease of Setup** | 9.2 (582 reviews) | 7.3 (114 reviews) | 9.4 (39 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 7.7 (85 reviews) | 9.4 (39 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 8.5 (132 reviews) | 9.3 (45 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 8.7 (89 reviews) | 9.5 (36 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.5 (144 reviews) | 8.8 (50 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 232 |
| **Medallia Customer Experience** | 8.0/10 | 70 |
| **Delighted** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.4 (55 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | 9.2 (54 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | 8.7 (47 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | 5.9 (43 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | 8.5 (51 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | 7.9 (45 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | 8.5 (44 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | 8.2 (44 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | 6.5 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | 6.4 (24 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | 8.3 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 57 |
| **Delighted** | N/A | N/A |

#### Feedback Management

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Tagging** | Not enough data | 8.3 (43 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.5 (41 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.4 (48 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (47 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.4 (48 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 9.4 (49 reviews) | Not enough data | 

#### Feedback Sources

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (37 reviews) | Not enough data | 
| **Surveys** | Not enough data | 9.2 (46 reviews) | Not enough data | 
| **Social Media** | Not enough data | 7.1 (34 reviews) | Not enough data | 
| **Customer Service Channels** | Not enough data | 8.1 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (21 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.5 (23 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Customer Experience** | N/A | N/A |
| **Delighted** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Medallia Customer Experience** | N/A | N/A |
| **Delighted** | 8.6/10 | 7 |

#### Generative AI

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | Not enough data | 8.6 (7 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | Not enough data | 8.1 (7 reviews) ✓ Verified | 

#### Process Management

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Real-Time Analysis** | Not enough data | Not enough data | 7.9 (7 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### System Management

| Feature | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | Not enough data | 9.7 (5 reviews) ✓ Verified | 

---
## Categories

**Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Medallia Customer Experience (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Delighted (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Medallia Customer Experience | Delighted | 
|---|---|---|---|
| **Small-Business** | 43.4% | 10.1% | 40.7% | 
| **Mid-Market** | 47.9% | 22.2% | 57.6% | 
| **Enterprise** | 8.7% | 67.7% | 1.7% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

---
## Alternatives

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1593 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Medallia Customer Experience

No discussions available for this product.

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience-vs-delighted)